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February 2024 by Adrian
Excellent service. Great staff.
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February 2024 by Gavin N.
The pretzels first looked good at glance. But when I took a bite, they were stale like they've been out for three days and handed to me could've used more salt as well. Also only gave two cheese cup when I paid for four. The pretzels were also burnt and did not taste like a pretzel should overall not a good experience I expected better.
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September 2023 by Jim Allen
Delicious food and great service. Nice little place to grab a bite to take home.
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April 2023 by Jordan Lindeman
New staff is very friendly, pretzel dogs were awesome!
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April 2023 by Marco Perez
Stopped in for a Ben's Soft bacon pretzel. Glad to see the place is under new ownership. The pretzel was delicious. Highly recommend bacon on pretzels. The restaurant was clean and the workers were very polite and friendly. I watched one worker take their time with an elderly customer. Kind of warmed my heart...like this bacon pretzel. 5 outta 5 stars. Will be back. I work down the street but I'll probably Grubhub or Doordash them.
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June 2022 by Jesse Patterson
Pretzel bites with cheese were fresh and phenomenal! The employees were also super nice! Definitely would stop here again when in the area.
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April 2022 by Cards Rock
Met the owner - super friendly. Veteran, 3 tours in Iraq and Afghanistan. Incredibly nice, very thoughtful and interesting to talk to. And the pretzels, of course, are superior. Highly recommend, and is looking for dependable employees in this tough labor environment. If you are interested, please connect with him - I'd hate to see this place close because I'm addicted to the pretzels!
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April 2022 by Kevin Frazier
I ordered 9 pretzels with Arturo who took my order over the phone. He was polite and provided excellent service all the while answering the phone and serving customers while working by himself. He got my complicated order perfect! Thank you Arturo!!!
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February 2022 by Armando Herrera
Had a bad experience here today getting a pretzel with my daughter. The guy that took care of us was so rude and disrespectful. That alone made me not want to come here again. Then as I'm getting in my car I try a piece of my pretzel and it was super hard smh must've been sitting there all day. Lazy employees can't even check on the food to see of its good to sell or not smh Marian is the name on my receipt. Not sure if that's the guys name that took care of me or not but that guy needs to learn how to talk to people
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September 2021 by Kevin Relphorde
Ben's was a fantabulous experience, always is - the large "everything pretzel" was very tasty, and warm - very pleasing to the palit !!!
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September 2021 by Edward Mijares
Love it always get the bucket of soft pretzel pieces and it never disappoints
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September 2021 by Amanda E.
The worst Bens pretzels! The employee that was working was extremely rude to us the whole time. He treated us like we were below him. Made me feel like I was just some stupid idiot and I was interrupting whatever he was doing. Not that he was doing much.. He even talked rudely to my 11 year old daughter. Who talks to children that way? A l***** And the cheese we got was awful. Tasted like it had been sitting out for days. I would not recommend this place at all.
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August 2021 by Jason Hyde
Great food, custom order was done to my satisfaction, really nice experience.
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July 2021 by Tricia Anzur
The owner took my autistic sons order and my son was explaining what he wanted and the owner said to him " It's not that hard to make an order " Well, sir...for him it was important. You were very rude !!!!
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July 2021 by Jada Shipp
Today I visited the Merrillville location and I asked for a “pretzel dipped in butter” an employee yelled from the back and said “we don’t dip the pretzels in butter but we can brush the butter”. For one, as a customer who isn’t a regular at this establishment I didn’t know I had to use the correct term, they knew exactly what I meant. Secondly it was unprofessional and quite rude to yell from the back when he wasn’t the person who was taking my order. He then proceeded to talk about another customer who ordered a cup of butter and called him “gross”. He’s doing this in front of customers in line! To add more insult to injury I called corporate office 3 times today and it went straight to voicemail so now I am forced to leave a distasteful experience I’ve had with this establishment and I will give them a call again in the morning!
