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November 2023 by L. H.
Daniel our Sales consultant and Rick the Finance manager were truly amazing! I can't say enough about the entire experience. It was hassel free, transparent and guest centric. You have earned a loyal customer. Thank you both!
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November 2023 by Gurbet Wardak
Don’t trust them to honor their trade in price. Made a deal to sell my car to them but we were waiting for the title to come in. They said to not put miles on the car so we didn’t drive it for 1-2 weeks till the title to come in. When we received the title, we took the car to them but then they decreased the offer by 2k. Never mentioned anything about a 7 day valid offer. Even if they knew, why would you tell us not to even drive it. Waste of time. They negotiate in bad faith and definitely not trustworthy. We were dealing with petar.
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November 2023 by Taylir Skinn
Recently bought a car here and the whole experience really was exceptional.We were traveling from IL with a bit of a drive so we were in contact with Ernie before even heading out and he was super responsive. Once we arrived we were working with Milan who was incredibly personable and made buying my new ride enjoyable. All the guys were super sweet to my wild toddler and made our time here a breeze.Highly recommend this place and thanks again guys for getting me in my new car!
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November 2023 by La Grand Ross
I had to have a new starter put on my 16 yr old car. Patriot has an excellent service dept, this is not my first rodeo with this dealership and havenever had a problem. I love how professional and courteous they are. Thank you Patriot!❗
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October 2023 by RILEY DEVEREAUX
I recently had the pleasure of purchasing a vehicle from Katrine at Patriot INFINITI of Merrillville, and I can't express enough how exceptional my experience was. From the moment I walked through their doors, it was clear that this dealership was committed to providing top-notch service and making the car-buying process as smooth as possible.The first thing that struck me was the warm and welcoming atmosphere. The staff at Patriot INFINITI of Merrillville went above and beyond to make me feel comfortable and valued as a customer. They were not pushy or aggressive in their sales approach, which was a refreshing change from my past experiences with car dealerships.The range of vehicles available at the dealership was impressive. They had a wide selection of makes and models, and the inventory was well-maintained and clean. The sales team was incredibly knowledgeable about their inventory, and they took the time to understand my needs and preferences before making recommendations. This level of personalized service made me feel confident in my decision.The negotiation process was transparent and straightforward. There were no hidden fees or surprises, and the pricing was competitive. I felt like I was getting a fair deal, and the dealership was willing to work with me to find a financing option that fit my budget.When it came time to finalize the paperwork, the administrative team at Patriot INFINITI of Merrillville was efficient and organized. They explained all the details clearly, and the entire process was completed in a timely manner.Perhaps the most impressive aspect of my experience with Patriot INFINITI of Merrillville was their commitment to customer satisfaction. Even after the sale, they followed up to ensure that I was happy with my purchase and offered any assistance I might need. This level of care and dedication to their customers truly sets them apart.In summary, I can't recommend Katrina and the team at Patriot INFINITI of Merrillville enough. Their exceptional service, knowledgeable staff, and commitment to customer satisfaction make them stand out as a top-tier dealership. If you're in the market for a new or used vehicle, do yourself a favor and visit. Your car-buying experience will be nothing short of excellent.
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October 2023 by Alex Shell
One of the few places that value customer service in the car industry. Always a great staff, customer service, and a easy process. The techs in the back always take care of your car like it's there own! They need a raise because there work is always consistent and well done!!
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October 2023 by LaTasha H.
My husband and I reached out to Patriot Infiniti because of a flier we received in the mail. It said that we could qualify for a loan. Now, I'm going to be as honest as possible, with the COVID, our credit was "challenged". We emailed the dealership regarding a 2017 Nissan that we were interested in. They reassured us that they understood, and this is what they do. Now we were leary, because this is not our first rodeo. What really caught my eye though, was the huge sign on the building saying the give top dollar for your trade-in on a bright yellow sign!! That for intrigued our interest. Our salesperson was Katrina. A1 customer service, very friendly. She showed us 4 cars, yeah I'm real picky. We were going from a Denali that had everything. My husband loved the Nissan Pathfinder, which is what we purchased. I suggest that if your scores are not over 620, don't expect to come out with a vehicle of choice. Make sure you have at least $3k for a downpayment. The vehicle we came for, unfortunately, Ernesto said that it hadn't gone through inspection, and they'd probably be sending it to auction due to all of the work needed. Now as for a trade-in value, they met and exceeded our expectations in that department. We were Katrina's first sale at that dealership. What was impressive is how they supported one another. Ernesto was really calm in his explanations to Katrina, and Daniel was also supportive in answering her questions. The atmosphere was very friendly and inviting. Now the paperwork was the longest part, and I'm so used to that. We met the finance manager, he's funny, and there's one thing he made clear, and that was that he loved and enjoyed his staff. I will be returning in 6 months to get an upgrade!! Would I recommend this dealership, most definitely. The only thing is that I am still waiting on my key fob, and I hope that Katrina gets that for me as promised asap. I will definitely update the review when it happens!! So go check them out!
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September 2023 by Ashley Plunk
From the first time I test drove my car at Patriot, I’ve had incredible customer service. From the front desk staff, financing, car sales and service department, every interaction has been pleasant. So much in fact, that I drive my car an hour to have my oil changed at Patriot.I can’t see myself going anywhere else.
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September 2023 by Zeke Nave
I had a great buying experience at Infinity. Worked with them for about two weeks from the first inquiry on my new car, to the date of purchase. The entire time the staff treated me great, and I felt confident that I was buying from GOOD people. Hats off to Ernesto, Beau, Milan, and the OG Rick G!
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September 2023 by Barry Lane Jr.
Hey!! Recently had a really great experience getting my car from Patriot Infiniti. I found my used Mazda there on an app then kicked off meeting Bo before getting a test drive, all pretty quickly. After that, working on details and financing was so smooth. The car, visiting the dealership, meeting Bo, just made it the best car buying process I've ever had. Weeks later, I'm still really happy with my car and how things went overall.Don't buy without checking this place out. If they have something you're interested in, ask for Bo.
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September 2023 by Daniel Miller
Great buying experience. Bo is one of the nicest sales person we have ever met. No pressure. Didn't feel " taken " like most other dealerships we have bought cars from .. Honest people.
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September 2023 by sonia harris
I have been in the INFINITI family since 2017. I absolutely enjoy bringing my vehicle in for service. INFINITI (Patriot) has the best customer experience. Tom in service saved me money by explaining to me how to keep my battery charged. He was so nice and caring. Tom introduced me to Milan before I left for any future needs. Now Milan.... I'll start by saying we are friends!!! That young man and I talked for over 20 minutes. We laughed and talked like we knew each other for yrs. I enjoyed every minute. Give that young man an increase in pay. He really made my day! Thanks Patriot INFINITI.
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September 2023 by Chiquia Hollings
Patriot Infiniti's service is high quality. The staff is professional and friendly. I visit Patriot for my oil changes and never have to wait longer than 1-hour before they're done. I appreciate the real-time text messages informing me on the status of my vehicle, and receiving documentation and/or a link on recommended services for my vehicle. The free car wash is really nice, too.
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August 2023 by David Brooker
Had a great, friendly and professional experience! Daniel the sales consultant was awesome, great dude and really helped out to make sure the deal met our budget. Car we wanted to see was pulled up ready for a test drive. Management was very friendly and attentive, and Rick in finance was great to deal with. Overall my wife and I had a great experience. A+ service.
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August 2023 by Dave Moore
Our experience at this dealer was number one best to us. We have visited and conversed with 8 different dealers over the last 3 weeks car shopping. Ended up purchasing here. By far in every category exceeding our expectations in product knowledge, customer sales approach, friendliness, and communication. Milan and Anthony dealt with us professionally and efficiently. Tremendous difference from other places!