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October 2023 by Mohanad Qader
This is the last time I will use Budget/Avis or anything this company is affiliated with. The is absolutely the worst rental experience I’ve ever had. I waited 2 hours to get my reservation. They were taking people walking in before helping the people in line. This is the worst company I’ve ever dealt with!!! I wish I could give 0 stars. Pay extra and go to uhaul, enterprise, ect. Other companies value their customers this company does not care one single but. You get what you pay for I guess.
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October 2023 by Zachary J.
This place is a joke. The front desk lady was the worst and treated everyone terribly. Their phones were down and blamed me for not calling ahead. She also stated that corporate "doesn't know what they're doing." I drove 30 minutes to a different location (so much better) in a car that didn't work just so I didn't have to deal with this poor excuse for a business. Don't EVER come here.
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April 2023 by Ronald D.
This place is terrible the girl at the counter is rude and neither her or the manager can take no accountability for their mistakes you are in the customer service business if you not going to be pleasant and helpful you need to move on I prepaid for my car rental and and when I went to pick it up they attempted to try and run my card for the deposit and the prepaid amount when brought to their attention they tried to blame it on the system enterprise here I come.
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July 2022 by Anthony S.
Booked a cargo van online. Went to pick it up. They said they didn't have one available. I asked if any of the 7 they had sitting outside were available and she said no.
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July 2022 by Mitchell C.
This location is absolutely terrible! The management here is incredibly rude and unhelpful. I had a reservation for nearly two weeks before my pickup, and I got a call 2 days before saying they do not even offer trucks at their location. The representative told me to call the national number, and told me that I was "clearly mistaken" for reserving any truck at their location, even though I was assigned to their location. They offered no remorse, treated me like I was stupid and the one at fault, and even continuously interrupted and hung up on me! I tried to explain that there must be a miscommunication between their store and the company so that they could avoid this in the future, but that was ignored. Looking at other reviews now, I see this is a repeated issue at this location. Even the national representative told me that this is normal, and that reservations are rarely fulfilled by their local locations. Very disappointing service, in my opinion. Almost cost me a massive late move-out fee. UHAUL was able to guarantee a larger truck at a closer location and had much better customer service. They saved the day! Because of this experience, I will NEVER use Budget truck rental again.
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May 2022 by Sa
If I could rate 0 stars, I would. They double charged me, did not give the hand truck rental, and charged me a late fee when the truck was returned on time. They also do not do after hours drop offs, which I tried doing a day earlier. Spent an hour on the phone trying to get this resolved. Save time and money, go elsewhere.
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February 2022 by Ann aG
If you want to make a reservation to not have a truck...this is the place.
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August 2021 by Cameron Rachford
Same story as everything else. Received a call the day of telling me that no trucks were available despite receiving confirmation ahead of time. I chose them specifically because they listed a moving van as available for my move and they left me scrambling at the last minute when I already went to the trouble of taking off work.This place is a joke
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May 2021 by Joel Roberts
I definitely should’ve read these reviews beforehand because the story line is the exact same. I reserved a truck online far in advance and then I received a voicemail RIGHT at closing time that there were no trucks available for my move. I’m appreciative they warned me before arriving but I wish they would’ve contacted me before everything was close to avoid scrambling around to find another truck at the last minute. I’m still waiting to hear back from customer service but I received mixed information and not confident the agents are taking my concerns seriously.
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July 2020 by Charles M.
This place and company suck!! Had a reservation for 2 months got out here from Cali to haul my father in-laws belonging back after he passed and called 3 times to verify and guess what they say oh ya we have everything and guess what no they don't have the transport trailer!!!!! Do not rent anything from them POS company
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June 2020 by Britt Bushong
Do not give this place your business. If I could leave 0 stars I would. I reserved a truck weeks in advance for a cross-state move. I received a confirmation of my reservation 2 days prior to the move explaining that everything was good-to-go. I showed up to the store and was told there was no truck for me. The rep told me she called me twice and left messages on my phone prior to this day to let me know there would be no truck available, yet there was not one single call or voicemail on my phone as I sat there and went through it with her. So instead, I had to go next door to UHaul who thankfully was able to supply me with a moving truck immediately (skip Budget and go straight to UHaul...the price difference is worth it to ensure you’re not stressed on your moving day). To make matters worse, this Budget store never cancelled my reservation and so I was charged $75 as a “no show fee”. Customer service refunded it, but nonetheless it was a huge oversight on the Merrillville store that caused massive headaches. I should have paid far more attention to the 1 1/2 stars this place has. It is clearly no wonder they are rated so poorly.
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May 2020 by Alana Manahan
DON'T RENT FROM BUDGET. I'd give 0 stars if I could.
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January 2020 by Elizabeth Langford
Reasonably priced and good availability
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November 2019 by Verlyncia black
The reviews are all true. I schedule for a truck rental today 5/18/2019 a week in advance, they called me at 10am stating they don’t have it. I called customer service they told me they will try to find a truck and never did. They are cheap but very unreliable especially the day of your moving day. Uhaul is a little more pricey but it’s worth it and guarantee a truck instead of being in a tight bind like this. Don’t do it. Don’t fall for the cheap price and unlimited miles.
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October 2019 by Lyssa D.
I don't know what everyone is complaining about. They were super nice when I checked in and were nice when I checked out as well. I had a great experience with them.