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November 2023 by Gunga D.
This review is about the company, not this store.We did however place an online order referencing this store as our store. Here's what Costco did. In October they ran a sale on appliances. Costco scheduled delivery November 17' about six weeks later. Just five days before Thanksgiving. Now two days before the scheduled delivery date we are notified they cannot deliver and will let us know when! This leaves us up a creek for the holiday with a large family coming over. Why didn't they let us know six weeks ago they couldn't get the product? This is low class business at the most basic incompetent level of a storefront used car dealer. Moral is that you cannot trust Costco for delivering on time. If you can't but it and walk away with it, don't count on getting it from Costco. All of the other big box stores are saying out of stock, that they won't even take your order. Apparently Costco wants your money and will stoop to any low level to get it. They don't seem to care if they ruin a family holiday.
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October 2023 by Caveat E.
Every now and again a customer will experience the Costco pissed off employee "Cattle Treatment" ..The day I'm giving feedback, was a recent Sunday and busy (to be fair) and Lady at the long self checkout were treating customers like it's the Illinois DMV. Apparently there is a New Policy at the self checkout checking ID's. Witnessed this lady at Self check out yelling with a loud disrespectful volume to all the customers at the "self checkout" in the way she was bossing/directing/yelling at customers to get their Costco ID's out. I had mine out next to my wallet and she came back around to me personally acting like a busy body and stood in front of me demanding I get my id out. Long line that was 15' front the first self checkout and I have mine out and so I checked her on her bossy attitude saying " we are not at the DMV" and that "I won't be yelled at" in line at Costco. She ended her grumpy rant with me with rolling her eyes and very clearly laughing at me (as her attempt to try to embarrass me) playing to everyone in the line. Once I checked out I was in the middle self check out area and pissed at being disrespected and I spoke with two other Costco employees that were nice and I explained her rude behavior and they did not look surprised that I was complaining about her and they said for me to communicate that to upper management. They were busy I get that yet I won't be directed and yelled at like I'm Cattle. Eventually spoke with Store manager Tom today and maybe he was having a bad day too, and he tried to mischaracterize the occurrence and I said check the video for her disrespectful laughter and he refused to acknowledge that occurred. He then attempted to spice up my feedback by acting indifferent, acting like I was wasting his time, and giving comments such as "we watched the video" there are "there are 3 sides to every story" and then I asked him what the 3rd side was? He said "the truth." Told him that I find it funny that he felt that my side was anything but the truth. He continued with the more-or-less defensive petty conversation style. I used some sarcasm (similar to "what the 3rd side is!!??") toLighten to feedback mood and he stated my sarcasm was "inappropriate" . It really wasn't it was mild, witty, and lighthearted. Honestly, Maybe he took too much feedback that day, yet I do have to question how smart he is to add insult to injury from the feedback I gave to him. Could tell he didn't like the fact that I told him that I've been to the store several times after, and that's it's obvious that since that bossy lady incident that the times I have been to the self checkout register NOBODY was checking ID's since then. He acted like that was improbable if not impossible, and I told him no that is a fact. He definitely did not like that. Was on the phone with the assistant and put on hold while I waited. So the total call was approx 40 minutes and he had to take a jab at me saying that "we have been on the phone for almost 40 minutes" not true IF you consider me waiting for him to come on the line. At that point, everything was fine as I had a perfectly positive, respectable, and respectful convo with Christina, and one of the assistant store managers about the incident so I'm thinking what the heck is the matter with Manager Tom on the day I spoke to him?? Bottom line, stop treating loyal customers like they are cattle Costco.. worse yet and then defending poor behavior from the bossy lady at self-checkout. P.s what happened?? Self checkout was pitched to be this great "fast and friendly" new thing for the consumer for past 20 years!
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June 2023 by William Larson
Tires are priced about the same as Discount tire when they are on sale. Problem is when you have a tire problem they don't have a dedicated bay for repairs. If you are first in the door you will have at least a 2hr wait in line. Seems like after you have purchased the tires you have long wait to have any problem corrected.
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May 2023 by Greg Blandford
I have multiple concerns with this location. Doesn’t always feel like a good time shopping there. Today I was extremely offended by loading our vehicle with what I saw parked next to us in a stripped zone. This area needs more supervision.
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April 2023 by Crystal Lopez Wheeler
Prices are reasonable they are working on the freezers so I didn’t get some stuff I really wanted
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March 2023 by Natex Freight Dispatchers
It takes forever to replace 4 tires, now I finger it out they work smart their way, they are getting paid per hour so why change tires in 1 hours if you can do it in 4 hours. Terrible, terrible service
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March 2023 by Yako S.
Now the management/buyer is getting ridiculous about organic- can't find much of anything. Mostly commercially grown/pesticide/herbicide-(glycophosphate-cancer causing)-laden produce. Has organic chicken. Most of the greens are not. No organic brown rice. No organic flax. Organic apples, mushrooms, and bananas and that about it. No organic butter or eggs. have to compare with Sam's club and Walmart since they are getting to comparative levels of commodities. Noticed that the European wines have been hiked about 50% in price recently. Bottle you can buy in Europe for $4 is $12 at Costco. Maybe that's the mafia at work, don't know. It's not really inflation- it's just gouging, like the oil companies.
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February 2023 by Greg G.
Ordered this years Turbo Tax online from Costco - just like that past several years.It never showed up.Yes, I got emails from Costco saying the order shipped BUT never any email with an activation code.SO - I thought maybe they hard copy USPS a copy to me.Nope.Will never order from Costco again. Turbo Tax recommends Sams Club.Did Costco lose the rights to ship electronically and just not tell anyone?Hard to trust anyone these days.So I called during business hours and finally achieved a live person that issued a refund. I hope.
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January 2023 by Frank B.
I was in your Merrillville store # 370 ! I am a new member #111960303848 . I was told that I was able to bring my support animal in with me . I had put carpet on the bottom of the cart ( that I had bought at Menards). I put my dog in the cart which I always do ! I was approached by a man who I expect is a Manager, he said that it a law made by the health Dept. That a dog cannot be in cart because food is put in it ! My dog weighs 11 pounds and he cannot walk on the floor with a leash because someone will step on him orrun over him with a cart ! I need him with me because of the health problems I have! He should be just as worried about people who put their dirty diaper kids in the carts ! My dog does not defecate in your carts! If I can't put my dog in a cart for his safety, I will be sending my Executive Member card back to you ! I recommend that all carts are completely sanitized after each child is out of the carts ! Dirty diapers and snotty noses .
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December 2022 by Bethany M.
This Costco is a well laid out friendly environment. The food court has enough seating. We've always found room for my family if 5. And by the way, where else can you feed 5 people for just $10 and everyone eats until they're satisfied? I digress...They're all set up for Christmas. wreaths, Christmas trees, all the way down to the enormous pumpkin pie which is only $5.99. Honestly you can't make a homemade one that size for that price!!! Do yourself a favor and pick up the new Sriracha spice. Costco's selection is always rotating, so don't miss out!
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November 2022 by Vivian W.
this is the costco i always go for gas on my way to Chicago to visit daughter. It's 1.5 hour away from Chicago, so it's perfect location. In the past, the gas price is always the same as the BP station just outside this costco, i was always disappointed when eventually get the gas after waiting in line. So this time, when i send daughter back to Chicago, i checked the gas price before i drove in, interestingly, now the price is 30 cents less than BP.Wow, this is the first! That's unbelievable! So i also get gas here when i leave Chicago for home on the 2nd day. Good improvements on gas prices!
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September 2022 by Bernadette Piech Gredzieleski
LOVE MY COSTCO BUT DEALING WITH COSTCO.COM HAS BEEN AND IS STILL A NIGHTMARE! ORDERED WASHER AND DRYER WHICH GOT DELIVERED AND INSTALLED, NEXT DAY AFTER TWO DRY CYCLES IT STOPPED WORKING! SPENT AN HOUR ON A CHAT LINE WHICH FINALLY SAID THEY WOULD ORDER A NEW ONE, THEN 5 DAYS LATER THEY CANX THE ORDER. JUST CANX IT SAYING IT WASNT IN STOCK ANYMORE, WHAT? ANOTHER HOUR TALKING TO SOMEONE WHO SUGGESTED I SCHEDULE AN INSTALL CHECK WHICH WE DID. I WAS GIVEN A REFERENCE NUMBER AND PHONE NUMBER TO CALL THE NIGHT BEFORE AND THEY HAD NO IDEA WHAT I WAS TALKING ABOUT. EVEN WITH ORDER NUMBERS CHAT NUMBERS AND REFERENCE NUMBERS, NOTHING! UNBELIEVABLY! HOW CAN CUSTOMER BE SO GOOD AT THE STORE AND SUCK SO BAD WITH ON LINE ORDERING?
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August 2022 by Joee L.
Wanted to leave a review specifically for my sons birthday cake. It was $25 for a sheet and AMAZING. I've had cakes that cost triple that and aren't nearly as good. Ordering was easy, just fill out a sheet and pick your customization and then pick up when you indicate.
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July 2022 by Andrew L.
They close at 6pm on Saturday, seriously. Makes shopping after work impossible. They need to adjust their hours.
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July 2022 by Ivan Soledad
Took my wifes car to get tires replaced and it took nearly 4 hrs. Halfway through the wait time I asked the manager how much longer and he told me not long. Clearly a lie. They dont know what they're are doing at this location. Dont waste your time or money here.