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March 2024 by Jen B
5+ hr wait. Good service, great staff but won’t return
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March 2024 by Brianne Steffan
Went in with my 7 month old baby! The employee held the door open for me! They didn’t even make me come up to the counter they came up to me at my seat! My car was done within 45 minutes! The manager was so polite and pulled the car up for me & my baby! All the staff was great!
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December 2023 by Kyle Peks
Overpromise and under-deliver. Waited 1.5 hours more than what they estimated before asking for a refund and they allowed a man’s dog to bark in the lobby for 30 minutes straight with no employee intervention. No control over the store or the environment whatsoever.
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December 2023 by M P
Discount Tire in Merrillville is the absolute best in town. The quality and professionalism is clear to see.Matt W was AMAZING, he went above & beyond my expectations. Thank you again Matt W for giving me peace of mind on the road and knowing that I am safe.Free flat repairs, free air, free rotate and balance.Will definitely be our place for tires and recommend to others.
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December 2023 by breann Kalena
I came in as a walk-in, it was pretty busy. Employees still coming in. I must say, I've never in my life been greeted so nicely. Eric went above and beyond to make sure everyone was taken care of (even if it wasnt who he was helping at that moment) and completely comfortable. There was a personal touch and a true caring feeling. He's not even the person who ended up helping me but I was blow away about how up beat and positive this man made my no so great morning. Companies definitely need for people like this. I will 100% be returning.
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December 2023 by Aubrey Llano
We have used them for years and several different vehicles. They have always been upfront, honest, and easy to work with in a few different situations. Staff member Joel was extremely helpful and patient with dealing with a warranty claim even while they were very busy. I viewed all the staff being helpful, polite and even observed more than one occasion where they went above and beyond for customer. You will more than likely wait as a walk in customer, so be sure to make an appointment online if possible.
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November 2023 by Robert Tomsich
Set an appointment at discount tire for four tires. Place was very busy when I got there. My appointment was at 11:00 a.m. and I was out the door at 11:50. As I sat and waited for my tires to be installed I observed all the employees working very hard and I must say being a business owner they all had excellent customer service. This is my first time it discount tire and I will be getting all my tires here going forward. I recommend this place to anyone looking for tires at a reasonable price and most importantly, getting honest, excellent customer service.
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October 2023 by greg Parrish
Friendly staff but they try to sell you more things and please don't go here if you have anything to do for the rest of the day set an appointment for just two new tires and took longer than they said*edit after taking a survey and explaining what happened they made me a happy customer by giving me two tires for completely free for the rear of my vehicle I left feeling like a valued customer
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October 2023 by Alaine Novak
DISCOUNT TIRES of Merrillville, IN is conveniently located. The shop itself is extremely busy but will work to accommodate you in a timely manner. The agents are very polite, engaging & respectful to all customers. I noticed this while sitting inside waiting for my tire. The area in the store is large, clean with many comfortable chairs. I do like the fact that they allow customers pets inside while you wait for your car. This is a customer orientated business I can tell they must be doing things right for the amount of people there. I encourage writing reviews as it helps others navigate the pro’s & con’s within business’s in communities. All in all DISCOUNT TIRES of Merrillville hits the mark. I am not affiliated with this business, these remarks are my personal opinions.
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October 2023 by sam wilk
Purchased 2 new tires on 8/19/23. One of these tires was not properly sealed to the rim. It blew out, came completely detached from the vehicle, and damaged my rim and brakes. I was told there was no chance of getting a refund and would have to pay in full for a replacement from them. Absolutely no reimbursement for their poor quality work. My car is currently unusable
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September 2023 by Toya
MATTHEW!!!!Thank you so much for being attentive during a very busy rush. Although, we had to wait for the customers before us to be serviced you real took care of our needs. I noticed how well you prioritized the repairs & service & most importantly, how well & professional you handled customers who weren’t so understanding. You really kept the waiting room satisfied & orderly.I hope management notices how great of an asset you are to the establishment because WE DID!!You deserve this mention…..You Rock!!!9/7/235:15 appointment
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September 2023 by chris hamilton
I'm a loyal customer for life. Theservice is excellent. The staff very friendly, helpful, knowledgeable, professional and safety conscious. They were closed yet still in the shop. I pulled in with a allen wrench stuck in my tire and steadily losing air. One of the technicians saw me and asked if I needed help. He got me squared away even though they were closed with a great, refreshing attitude. They go that extra mile and I'm so grateful. I would highly recommend them. They will keep you safely rolling.
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September 2023 by Lynn Neal
9/6/23 9:15am(Here now)Of all the years I've been coming here and all the money and time I've spent here, I've never experienced terrible front desk service as I have today. Are they busy? Yes, they are! But they are always busy. So for me to stand there 8min44sec with a crew member standing at thecounter with 'no one' for five of those minutes and He never greet you, is so below their standards to me. Or maybe it'll be the new norm.??♀️Anyway, He never spoke a word. It took a younger crew member helping a couple and coming in from outside to say those simple words I was waiting to here and not be ignored... Good morning, someone will be right with you!
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August 2023 by Sandy Sailer
I’ve used this store several times and have been happy each time. This time around I had to get a tire patched because of a nail, I made an appointment ahead of time and arrived at the store early. I checked in and was told it would be a wait. I was a little disappointed because I did have a preset appointment, but the manager explained that some other appointments had run longer than normal that were ahead of me. They informed me that they would get me in & out as soon as possible. They gave me an estimated time of 3 PM to be finished by, and were actually done by 2:30. The staff is all very friendly and helpful each time I have gone in. I would recommend the store.
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August 2023 by Jose Gonzalez
Got a good price on their website so I ordered 4 tires and made an appointment for installation online because the website said it would guarantee faster service. They were not joking! Was met in the parking lot to check in, and was told that they would get me out in less than an hour. I was there 15 minutes total and the place was packed! Great service, will be returning for sure the next time I need tires.
