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“I visited this store at Southlake mall for a Christmas gift, I couldn’t have had a better experience. The owner his self I was served by and the customer service was 10/10. Got my watch fixed in an extremely timely matter, (even with the holiday rush) and had very fair prices. I will definitely be coming back here in the future for my jewelry purchases.”
“My experience today was incredible! I don't have enough thankyous for Cindy & Kyle at your Merrillville location. They went above and beyond to help me with what I was looking for, something special just for me to celebrate in my personal life. They both in different ways of joy brought tears to my eyes. I will keep this Jared card wih me always and I plan to exclusively shop there because of them and what they both did. I wish their were more caring ppl out there! Thank you from my heart Cindy & Kyle,
Sincerely, Lisa”
“Larry did a great job assisting me while I looked at rings while sending my old ones in. He was incredibly patient, informative, and took the time to answer all of my questions. I really appreciated his excellent customer service and would definitely recommend working with him!”
“We came in the store last minute before they were closing and Mrs. Barrett was extremely helpful with locating our receipt. Getting a ring processed for repair and even finding us an Italian horn which my wife has been looking for.”
“Im sharing my experience with this local business. I walked in after going to several local buy/sell gold as I was looking to sell a bracelet I had. I was offered lots of low ball offeres from other places. I decided to try 1 more local place which was Merrillville Jewelers, I walked in and skeptical of what I would be offered. He asked me what I was looking to get out of my item, I gave him a fair value of what I knew my item was worth, he countered, and at the end he gave me the offer I was looking for. After we got done with the deal, we talked alot, I stayed in the shop for an extra 10 to 15min after the deal was done. You will not find a more honest and honorable man locally. Merrillville Jewelers shocked me on how Amazing the service was, but not only the service, I felt at home, I was completely comfortable talking to him. For those who read these comments, Please don't go to other places to buy jewelry or to sell what you have. Don't get low ball offers as I got from other local places. Merrillville Jewelers by far is the place to go. If you're looking for Great Customer Service, Someone who is not a salesman but can really be honest with you and not looking to take advantage of you, than I would highly recommend stopping by and getting all your jewelry needs met. They are a World Class Business and I now found me a new place to go not only for when I want to sell something, but to buy as well. Thank you so much for being that humble and honest person that is so hard to find in today's world. Thanks Merrillville Jewelers 👍 10/10 stars.”
“Dee and Bella were absolutely amazing with my daughter. She wanted to get her ears pierced for her 7th birthday and they gave us excellent service. They explained the process so well and my daughter was pleased with the results. We will definitely be back in a few weeks for her follow up and to buy new jewelry.”
“They haveso many products and I just ordered my first human hair unit. The young lady that helped me was so good and knowledgeable.. went in on Tuesday to buy human hair the sales girl sold me two different types of hair my style is flawed.”
“Mrs. Young and her husband are very good people and always have pretty jewelry to purchase. Good customer service skills to. They have always worked very hard to please the customer. I enjoy talking with her and visiting her shop.”
“Tim Hannigan was a dream to work with. Extremely communicative. Extremely professional. And genuinely happy for you. This is by far the most amazing Rolex dealer I’ve ever been to.”
“I wanted my old wedding rings combined with my current set. Shah Jewelers did a beautiful job with the redesign. I'm very happy with the new look. They were very helpful and friendly. I appreciate their integrity as well. Fantastic service!”
““I had the BEST experience at Pandora thanks to the sales associate who helped me. Ty was friendly, patient, and extremely knowledgeable about every charm and bracelet I asked about. She took her time showing me different options, explained the meanings behind certain charms, and even helped me build a bracelet that fit my budget perfectly.
What really stood out was how genuine she was — no pressure, no rushing, just great customer service. She made sure I understood sizing, care instructions, and even offered helpful gift ideas. I left the store feeling confident about my purchase and excited to come back. Pandora needs more associates like Ty”
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“Doug is totally amazing! Helped me find the perfect ring for my fiance! Will do all my business here with Doug. He is so good with his customers! If I could rate more than 5 stars I would”