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“Eddie, the sales associate at this location, was extremely helpful and went well above and beyond what any other sales person might do. When it appeared that I might not qualify for the service I wanted Eddie made it happen. Verizon, ATT, and Tmobile should be ashamed. The service and respect I received from this location far exceeded any other experience I had from those three other competitors. If you are in the market for a cheaper alternative and yet still desire the best in customer care, Go see Eddie. He will get you taken care of.”
“Emmanuel is amazing, he was very patient with me and helpful when purchasing and setting up everything for my daughters phone. Thank you for having such an amazing professional attitude with me. You are 20 stars in my book.”
“The gentleman at the location in St. John Indiana made the process of upgrading my phones very easy. While I was there a few people came in and needed help with small issues with their phones and they were so kind and helpful to every person.”
“I've been with this company for years. Everytime I have an issue, Yousef and Jawad are always there to help with no hesitation. They're great people and provide great customer service ?”
“They are very professional and patient with customers. They are very knowledgeable about services and products available to customers. I appreciate all of the help I received regarding my prepaid internet, set up was easy with no hiccups.”
“Had a wonderful experience!! A gentleman named Alex helped me pick out my perfect phone ? He was patient and very informative. I will definitely be coming back in the future! Thank you, Alex, for the incredible customer service!! ?”
“AMAZING service.
I came in for an iPhone phone repair (on Christmas Eve!) and Will had me out the door with a new screen and a new battery in less than 30 minutes.
Clean facility, plenty of parking, and super friendly staff. They genuinely wanted to help, and I saw that sentiment with several other customers who came in while I was waiting.
I’ve been to other technology repair stores over the years where employees seem disinterested and annoyed - my experience here was WAY better.
One parent came in with a broken PlayStation console and the staff were able to - quite literally - save Christmas.
Will definitely be back if I ever need another screen replacement or battery replacement or really any other issue with my electronics.”
“Everyone was very helpful. Ricky fixed my issue quickly. Him and Juan were very friendly. I wish they were there when I came in the first time with the same issues! Would definitely recommend this location.”
“I dropped my phone against a brick step, cracked the screen and brought it here. Just over 2 hours later, my phone is as good as new. With insurance, it didn't cost me a dime. Thank you for such prompt service.”
“Seth is so knowledgeable and helpful!!! I had the pleasure of working with him on numerous occasions with different issues I was encountering. He was extremely helpful, gracious a patient with this older customer, something I don’t experience all the time!! Each time I went in he took his time and explained the process to me so I was clear on what to expect. I found him much more helpful than the gentleman I had spoken with on the phone from AT&T. Even checking back with me to make sure things were going well. Bravo Seth for doing such a great job and going above and beyond!!”
“I had a very great experience purchasing a new phone today with the associate's assistant! He was able answer all of our questions and was thoroughly helpful with all areas of inquiries.”
“It was a small store along Central Ave in Lake Station Indiana. Maybe there is a side parking lot, im not sure because I came in the night time. Clerk was very friendly. He said Hello when I walked in. Store was clean and organized. Had only a few snacking items which was ice cream, 2 liter of pop, chips and candy bars on a shelf. Mostly tobacco items along with vapes. I was there to purchase a new vape. Reasonable prices and children must be accompanied with an adult. Allowed to try bought product in store before leaving for quality and reassurance that product wasnt defective. Recieved a coupon card for $2 off next vape purchase. I will return again. The item is purchased is in photos below.”
“We came to the store to have our new phones activated. Nick helped us, he was great and very patient, we were there for 2 hrs. However, the girl who was also there. I think her name was Amber and the person in charge. She was not 1 bit friendly terrible customer skills. We are glad we had Nick to help us
Great job!!”
“Lost my phone and max Barnes was so patient and helpful even set up an older phone he had so I would still have connections to my business colleagues uninterrupted until I got my replacement. Max didn't have to do that he's awesome!”
“Okay so my preference is boost Mobile I like the store and it's not expensive they're plenty of choices and the phone's not all of them are we have a good plan Wi-Fi phones are what you're looking for go have a look!”
“Mariah and James were extremely helpful. Not only very knowledgeable about ATT account benefits/phone trade in programs/competitor switching/nurse discounts, etc. but most importantly they were very kind, patient, and great to work with.
Thanks you two!”
“I’m very satisfied with the Verizon store/Victra. I purchased my phone there along with my husband‘s back in November. Today I went into the store to get a new screensaver and to check and see if my ones was broken and it turned out. It was just the lens saver that needed to be replaced. The employees are extremely helpful and friendly. They made my experience easy to navigate.”
“My phone needed replaced I moved to an Iiphone for the first time. It was a good deal and affordable plan there. Manager Ralph set me up and helped me get used to using the iPhone. He did a very fine job servicing my needs in a crisis since I suddenly broke my phone and had an immediate need for my business and personal use.”
“I recently had the pleasure of purchasing the newest Motorola flip phone at Cricket, and my experience was nothing short of amazing, thanks to Izaiah. From the moment I walked in, he was warm, approachable, and genuinely focused on helping me find the perfect phone. He walked me through the phone's innovative features, including the secondary screen on the back, explaining how it works for notifications, selfies, and more. His deep knowledge of the product, paired with his ability to explain complex tech in a simple, engaging way, made the entire process feel seamless and informative.
What truly stood out, though, was Izaiah’s customer-first approach. There was no pressure or rush — he took the time to answer every question, make sure I understood all my options, and even helped me set up the phone when I was ready to purchase. He made sure I felt confident in my decision and offered clear, transparent pricing. Izaiah’s exceptional service and expertise not only made me excited about my new phone but also turned a typical transaction into a memorable experience. If you're in the market for a new device, I highly recommend seeking out Izaiah at Cricket — he’s a true professional who cares about his customers.”
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“Our sales representative, Misael, was by far the nicest guy I've ever dealt with at AT&T. He helped us choose our best options and walked us through the whole process. For the first time ever, I didn't feel pressured to make a purchase or feel like I was bothering them with my questions. In summary, thanks to Misael, it was my best experience I've ever had there.”