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December 2023 by Areef Kassam
Great service with our balloons! The staff was kind and accommodating.
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December 2023 by John Paskevich
Great customer service! Even gave my kids a free balloon a piece.
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December 2023 by Eric Thomas II
Great customer service!Janice really went the extra mile to help mewith my party shopping needs!Huge thank you!
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November 2023 by Phillip Green
Placed order online for pickup. It was ready on time and a very easy to pickup. Walking in out in less than two minutes. Great service and attitude.
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October 2023 by Katrina Ricciardi
Went to find some Halloween decor for a party. Had only a few things. Mainly costumes and plates and napkins. They used to have so much for Halloween. Not anymore.
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September 2023 by Danielle (Pick your poison)
Great staff. My family and I always feel welcome. I love how they make our balloon arrangements look! Thanks for all the great work you guys do. Will always be returning for more
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July 2023 by Ana Leugim
I usually shop at the Party City in Highland but I noticed this party City has a lot more balloon choices and has the BEST balloon bouquets ready to go. Today I was very impressed with everything. I think I should just shop at this location and the staff here are a lot friendlier. It really is a party in there. I LOVE!
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July 2023 by Elaine Marigliano
I just wanted to give Party City in Merrillville, IN a huge thank you. My balloons were practically deflated the next morning after picking them up Friday evening. I had paid extra for the “better” Helium because it was supposed to last 24 hours. The party was at 11:00am Saturday morning. I called Party City and they not only replaced my balloons, but they even delivered them to my party venue at no extra cost. A huge shout out to this company for doing the right thing.
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July 2023 by madason brown
the employees are always nice and helpful but the place is very much lacking and the prices went up for sure. and honestly, i used to work at this location as a child and it’s really sad to see nothing has changed on how the staff is treated in front of customers. management being overly rude, acting like they don’t know what they’re doing and yelling at your staff to make them look bad when they’re doing everything they can is really disappointing to STILL see. management also allows a lot of illinois customers which is understandable due to items being cheaper here, however the amount of times i’ve been yelled at because we didn’t deliver to another state was ridiculous. there should be more notice to who they can deliver to. i was practically forced to quit due to health problems, and ever since i’ve came back the few times it’s a new round of staff every time. store was relatively clean and put together but that has nothing to do with what management does. id recommend visiting the highland or valpo stores. they’re a lot cleaner, nicer, prices are the same, staff have always been kind to me, and have way more items. overall this store just makes me uncomfortable. with the remodel and lack of items it feels like the back rooms in a way, and i really hope the staff are okay with management and how they’re being treated.
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July 2023 by Denise G.
I needed helium for my son's graduation & you had it. You were also open on time. Thank you so much for that!
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June 2023 by Jennifer Bolin
If you are looking for particularly themed decorations, you will probably have better luck with Amazon.They do have a huge assortment of party items of colors and basic themes. The character assortment is lagging, however.To respond to the owner response: The employees were wonderful and polite. They helped when we asked for help. It was just a tad disappointing in the specific character themes. Such as the Bluey decorations we were looking for. There was a very limited amount on the end cap and nothing else. Unless I am just not up to date on the popular birthday themes, I was surprised that something as popular as Bluey was limited.
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June 2023 by Marquis Carlton
This is actually a really cool place of people that have character and like to have fun. I would hate to see this box store go out of business. I honestly think they should close and start thinking ahead and moving towards more online.
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June 2023 by Paul Allison
Great selection, and even though short staffed the employees worked as quickly as they could to quickly help everyone.
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May 2023 by Yadhira Gonzalez
I wish I could remember the employee's that helped my sister and I. We went in to get a balloon filled that she bought somewhere else, the employee went above and beyond helping us. That right there is great customer service, she was very kind and patient with the assembly of the product and explain everything in detail on what to do if anything happened to the balloon while traveling or at home. She made that 4 star into a 5 star. Thank you for being so kind with your customers.
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May 2023 by Dan T
Staff and store are fine, but management is a whole other story. The Manager Jeremy is rude, condescending and berates his staff in front of customers. No idea how his staff puts up with it. Genuinely feel bad for them working in that environment.