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January 2024 by shelley roemer
I emailed Webb Hyundai asking questions about some of their SUVs. I was put in contact with Derek. He was very helpful and courteous in the emails. When I went to test drive the vehicles I was interested in he was very nice. He wasn't pushy at all. He also wasn't overly talkative, like some salespeople can be. If you are looking for a great salesperson to buy a car from make sure to ask for Derek!
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January 2024 by Amy
The service department charges 2% fee for using a credit or debit. Their sign indicates they will not charge 2% for a debit. When I used my debit card, I noticed the amount charged on the credit card processing machine was higher than the service order I signed by 2%. They said, “you will not be charged the higher amount”. I was charged the higher amount. This was confirmed by my bank. The dealership provided fraudulent paperwork/a receipt they typed up showing a lower amount yet they charged me higher. When I asked for a credit card processing machine receipt - they would not provide. Imagine if they do they to 50 service customers x 2%. Scammers. I will never return for service. Ever. The finance manager was rude and would not listen. She indicated the fraudulent paperwork was accurate. They would NOT provide me a receipt from the credit/debit card machine. Customer beware!!!
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January 2024 by Chris
Visited Webb Hyundai in Merrillville, IN on 1/17/24 and had an exceptional experience! The customer service was outstanding - staff went above and beyond to assist. The atmosphere was clean and welcoming, creating a pleasant environment. What stood out the most was the fast service; they efficiently handled everything. Highly recommend Webb Hyundai for a top-notch car service experience!
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January 2024 by infinity8881000
Derek is great salesman and Jim in service is so nice, everyone there does a great job and the new building is beautiful. Hyundai cars always were great for the family and look forward to more.Great review here from Billy. Take care
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January 2024 by Cathy Wingstrom
Bought a vehicle here in November and had a great experience with Derrick. He was very knowledgeable and if you want a good deal then call Webb Hyundai and ask for him! Great customer service overall as we also worked with Kim, a manager. Thank you, Derrick!! I love my new vehicle.
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January 2024 by Dan Anderson
The dealership is very clean and modern with nice features. Sales staff was polite and not pushy and did a good job. After the sale and prior to leaving the dealership I noticed A gash and some road rash on one of the wheels. I notified the finance guy and salesman. We agreed to get a new tire and repair the wheel. I told them I am trusting them in good faith to make it right and they agreed and wrote a “we owe” letter and also took photos. All I asked is please don’t make me “hunt you down” to have this repaired. Well that was over A month now and have had minimal contact with them. Still waiting on a resolution..
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December 2023 by Linda Badali
My son was on the hunt for an Elantra N. The search was tough because there aren’t many around. I called Hyundai and connected with Dave. Dave was extremely helpful in located the car he wanted, In the color he wanted. Within a few weeks his car arrived. My whole experience was smooth from start to finish. I definitely recommend Dave to help you get the vehicle you’re searching for! I will definitely be going back in the future!
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November 2023 by Julie Kopanda
This is the third vehicle I have purchased from Webb Hyundai and I worked with David Cox every time. Very honest and answered all my questions. Went above and beyond to make every purchase as painless as possible. Car buying is easy with David and Webb Hyundai!
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October 2023 by E
Kim Slater and Jon Culver are the best salespeople I have ever experienced. I will never use anyone else again. I love my new car and the patience and their ability to articulate and be transparent and straightforward. from one salesman to another I really appreciate honest hard working salespeople and that is Jon and Kim all the way. I don’t know about everyone else, but they will always get my business until the day I die.
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October 2023 by Jasmine Miller
Love love LOVE my new vehicle. This is my first financed vehicle, and I was super worried I would be leaving empty handed. Zach did the WORK to put me in what I wanted with the payments I needed! Very appreciative of such a sincere and helpful guy, highly recommend him!
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October 2023 by Pasquale Burdi
Dave was the best salesman I have used to by a new car I ever had. He has a lot of knowledge of the car’s functions and made us at ease when we spent all that money. Would definitely use him again when we decide to trade in are new car.
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September 2023 by danny ostroski
I dealt with Jacob in Sales and worked out the deal on the vehicle I was purchasing with him. Jacob had a prior commitment on the day I took delivery of the vehicle.He attended his Grandmother’s 80th birthday in Michigan. Another Salesman Jon Culver delivered my vehicle as a favor to Jacob. Jon was Amazing!! Professional and knowledgeable and also nice and friendly and fun to work with.Everything went very smoothly and easily between Jon and the Finance Manager Todd. I even met Chris Irving who is the General Sales Manager who was Awesome in person and very transparent when I talked to him on the phone prior to coming in. No surprises.Perfect experience!!
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September 2023 by Jennifer Kazmierczak
5 STAR service!John Culver sold us a 2023 Santa Fe yesterday. John is friendly, knowledgeable and professional. He went above and beyond even transferred my window decal to the new car. Working with him was so easy it was actually fun. I personally recommend you ask for John if you are in the market for a car. Rob in finance was equally as nice. This was a very smooth process from start to finish. Good job Hyundai!
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August 2023 by Brent S.
Went in to replace the display on a 4 month old 2023. They replaced it but, in the process, left a dented pry mark on the dashboard and several deep scratches on the screen. Showed Mack right away and he agreed to repair it. Basically a month goes by and hes jerking me around and finally says they arnt fixing the scratches because I did it. Even though I showed him right after the repair and have a picture of the scratches when I picked it up.
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August 2023 by Tyler G
Was looking specifically at a used Hyundai vehicle listed on this dealerships website. Was shown the vehicle and received excellent assistance and support from Justin. The dealership did not try selling me on newer or more expensive/other models. Justin was extremely helpful in answering any questions and for helping setup the Hyundai blue link feature on the car. All staff were friendly and not pushy on additional coverage guarantees. Would recommend this dealership to others and return in the future.