-
December 2023 by Sheshe H
I have been going here for several years but today was the Worst. I arrived 15 minutes early, my appointment was at 11:30. I left out of this place at 1:00. I complained to the Doctor about how so many of his patients went before me even though their appointments was after mine. This is very unacceptable, frustrating, especially while I am in so much pain. Then I get a nonchalant attitude, no empathy. It shouldn't matter what the patients appointment is for because when it comes to your eyes all your patients are important.
-
December 2023 by Angela Scott
What an amazing team!. I love when a Doctor gets straight to the point and Nurses listen to you diligently. The entire staff is patient and professional.
-
November 2023 by Jay Bird
The wait time is horrible sat here for over hour and a half not even seen the doctor yet. This place needs to make appointments every 45 minutes to an hour not 10 to 15 minutes not happy at all with this place.
-
September 2023 by Rhonda Holland
My experience at the Williams Eye Institute was horrible for several reasons.They don’t respect or value their patients time. During my consultation I was not informed that I would be expected to return I day, 1 week and 1 month for follow up visits.At your appointments you can expect to wait at least 45 minutes to 1 hour before you are called to have your eyes dilated and then another 45 minutes to 1 hour before you see the doctor.On the day of my first surgery I experienced pain that was not acknowledged. I was only told sternly to “look at the light” while my feet were held down on the bed.On the day of my second surgery the medical staff asked me if I had been “ difficult” because I was receiving an IV sedativeI would not ever recommend the Williams Eye Institute and anyone who reads this review should consider going to another health care facility that has displays empathy and concern for their patients and values their patients’s time.
-
July 2023 by Alice Rajchel
I was referred there by Dr. Scearce when I needed cataracts removed. All went perfectly. This year Doctor noticed membrane growing over the implant. It took just a few minutes and I can see fine. Pleasant, professional, informed and helpful staff.
-
January 2023 by Al B
Where do I begin? The wait time was extremely long. I arrived 15 minutes before my appointment and didn’t get triaged until 45 minutes AFTER my appointment time. Then I waited another 20 minutes to see the dr. I saw Dr.Williams (the son) and he wasn’t very thorough, AT ALL. I expressed my concerns and he basically told me it was nothing. CLEARLY it’s something if I made an appointment to come and see an ophthalmologist! He told me it could be one of SEVERAL things, not ordering any type of testing be done to narrow it down. His level of “care” was absent and he didn’t show any type of empathy regarding my issue. He pushed me off with general wetting drops and suggested I go see another doctor for a “second opinion.” My eyes aren’t dry, the drops weren’t necessary. He was THE ABSOLUTE WORST!!! He was in the room with me for all of 3 minutes and rushed the entire visit through.I’ll be sure to NEVER recommend him or this practice to anyone. Anywhere I go, I expect the medical professional I see to at least show some type of concern, ultimately that they care and not to treat me as if I’m just another patient, and he needs to hurry up & get to the next. That’s exactly how he made me feel. I left with no real answers and essentially no treatment plan or true diagnosis. Family practice or not, they need to hire people who actually care and are capable of being empathetic to their patients. This was the worst. If I could give them NEGATIVE STARS, I would. Please save yourself and your time and find another practice.
-
January 2023 by Donnalyn wapiennik
I went to Merrillville location back in oct of 2022. I am very happy I went there. I had a very dense catract in my left eye only. Did not even know I had it until i went to an eye doc last summer. I originally was going to have my catract surgery at the fransician network, however they couldn't get anything right there, nor did they know what they were doing there! So I then canceled out of fransician and went to williams . What a great experience I had at williams! Great service, got right in to surgery and the cost was MUCH cheaper then fransician. I am only 54 yrs old so I had to pay for it. NO regrets going to williams! Great place!!!!!!
-
January 2023 by Jordynn Tibbs
i had lasik done twice. once to revise the first due to some over corrections in one eye and under correcting in the other. my vision is not perfect. but i wear glasses to drive only at night. i’m 32 and my surgery was close to 10 years ago. i’m still happy.
-
January 2023 by Sara Smile
Got there an hour before my appointment. At 2pm. Called to ask was doctor running late or close to schedule. They said he was behind. Did not leave there til 4:20pm. They are running late because they are using new computer system. Other patients said they waaay overbooked. U be the judge
-
January 2023 by lawanna eaves
My husband was very happy with his service by Elaine the eye nurse she was very nice and explain everything that she was going to do, yes I would recommend William Eye Institute very clean very nice place staff there is very nice.
-
January 2023 by Marsha Anderson
I love Williams Eye Institute! My cataract surgeries couldn't have gone smoother. This is very efficiently run, the staff is the best and Dr. Williams is, very caring, listens well. explains things so you can understand them. Everything there is run like clock work! I can't recommend this Institute highly enough! My eyesight is such better. This is the place for your eye surgeries!
-
June 2022 by Jeff Y.
Went in for a problem i had with my eye to have it checked out..i was treated like a two year old when i asked him a simple question ..a question that everyone would ask.."What cause this problem"? The young doctor responded with" I dont know..Why do people get sore joints" very rude..unprofessional..not the kind of answer you would expect from a "eye Institute"..not comforting..Also had to google how many millagrams where in ibuprofen before he could tell me what to take..Will not return nor recommend..Gave it one star simply cause it wouldnt post my review..
-
January 2022 by Rita Vichinsky
The staff is wonderful here. You wait a while, but good things come to those who wait. I had one eye done with the other Wednesday. Dr Williams is great
-
January 2022 by Sheila Carlson-Olejnik
The service and treatment at Williams Eye Institute is A+. From the moment you enter until you walk out the door, you are treated kindly and with dignity and respect. All of your questions are answered with patience and explained thoroughly. I will never go anywhere else.
-
January 2022 by Vicki Ladd
I just had my second cataract done at William's eye institute. I'm happy to say they did a great job. They care about their patients and very through . I would recommend them highly.
