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April 2024 by Bel Martinez
I bought a dress from this specific store, there were too many girls trying on dresses and I couldn’t get a fitting room. I bought the dress without trying it on. Normally I do but their dresses usually fit my size so I took it home to try on. I noticed the butt part was torn. Probably because so many people tried it on or something. I had my boyfriend stop in and see if he can get it refunded with a receipt ,while I was at work. I had an event to go to so it was urgent I get an exchange or refund. He went and said the associate told him I can only exchange it and that there was no time limit. I was unfortunately unable to get in there in time and long story short, my boyfriend tragically passed away. I had held on to this dress because it reminded me of the things he did for me and events we didn’t get to visit. Emotionally, I just couldn’t return it but remembered I had no time limit so it sat in my trunk the whole time. I finally have an event and I feel sad but ready to go to it so I go to return it. (Tags are still on) The manager was very short and dismissive even before I told her what the problem was. She walked away as soon as I approached the register (holding my bag from the store) and she told another associate to “help the next customer”. She looked right at me and walked away without saying anything. Her tone and demeanor was entitled and pretentious. She went around just telling me she couldn’t exchange it. I understand a time limit but she had already dismissed me altogether. I hope you all check your dresses before leaving the store for any issues. The dresses are beautiful but often have makeup or tearing from people trying them on. Glad I got to share my story as well. Hope it helps.
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January 2024 by Shanea Parks
Theresa was so helpful and amazing! Shoutout to all the ladies at Windsor southlake!
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September 2023 by Kristina Cisneros
It was my first time going into the store at the mall. I went in there to get an outfit for a special event. As it being my first time going in there, I guess I looked a little lost. Luckily, one of the store associates I believe her name was Mia, came and help me out. I really appreciate her help and her sense of style. She was able to help me pick out the perfect outfit for my event. I received so many compliments that night! I will definitely be returning to that store. Such a great experience thanks Mia!
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July 2023 by Justin Swentzel
I took my daughter in there recently and the service, care and attention Theresa, Taya and Carly showed to my daughter was outstanding. They did this while also showing the same care and attention to each other customer. I will absolutely shop there again and I recommend your establishment to anyone. Cheers!
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July 2023 by Taya Stock
i love the styles in this store! it’s color coordinated and it’s so easy to find clothing. will definitely shop here again.
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April 2023 by t Lawson
Always has nice styles
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April 2023 by Mirra Coronado
I went in today to find a dress and Kieara was amazing. She helped me find the perfect dress and was all around great. I definitely recommend going here.
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March 2023 by Frank Betancourt
A+++ shopThe knowledgeable employees added so much value to my experience. Ill be coming back soon.
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January 2023 by Laura Macias
Special thanks to Kiara (not sure on spelling) at the Merrillville Windsor. It was my daughter's first teen experience dress shopping for her school event. And this associate was beyond helpful. From taking dresses off mannequin and searching for her XS size dresses for the perfect dress. There were no words to thank her enough for her amazing customer service. It was truly appreciated. Added bonus on behalf of others: was her multi-tasking with other customers, attending the dressing room and their needs all at once. Thank you Kiara for all your amazing customer service on behalf of me and my daughter.
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October 2022 by Nikki
Dress sizes and variety scattered throughout the store. They need more sales associates toAccommodate dress sales.
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October 2022 by Nickie Rollins-Cashaw
Great store. My teenager loves the dresses here.
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March 2022 by Kylee Yarber
Came in today to buy myself something flattering. Windsor did not disappoint. I was greeted and treated with amazing service. Jay, the co manager at the store helped me. She was so pleasant and helpful. She rang me up and she was very kind and super quick. She got me in and out without rushing or being rude. 10/10 Great Service. 10/10 Satisfaction.
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March 2022 by Dusti Trusty
I have bought at least 10 dresses for my high school daughter from the Windsor Store at Southlake Mall. The customer service is always exceptional and the dresses have been amazing quality! Today, the co manager, Jay, went above and beyond for me in helping me to exchange an online order to get the correct size that we needed. She was so helpful! Even bought another dress while we were there! I love Windsor and appreciate the staff!! I will always shop here!
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March 2022 by Olga Lira
Amazing customer service at this location. Spoke with Jamese over the phone and asked if it was possible to check if an item was in stock. Not only did she check but she held it for me. Made the drive and had an great experience with the employees. Jamese, Saige , and Elizabeth were friendly and welcoming!
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March 2022 by Lauren Kyte
Customer service was great! Will be going back for future.
