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October 2023 by Adam Brinker (Deranged Fox Prod)
I recently had the misfortune of being in a rear end collision, I took my car to One Stop Auto and I must say, my experience was exceptional. From the moment I dropped off my car, Krystal, went above and beyond to ensure my needs were met. Krystal's knowledge and expertise were evident as she took care of my car troubles and beyond even dealing with two horrible insurance companies, she provided valuable insights and top notch communication. Krystal was a rockstar and a standard bearer in customer service! Not only was Krystal professional and attentive, but the entire team at One Stop Auto demonstrated a level of dedication that is truly commendable. They worked efficiently to diagnose and fix the issue with my vehicle, ensuring everything was done to the highest standard. The quality of their work was outstanding, and I can confidently say that the attention to detail and the commitment to customer satisfaction were evident in every aspect of my experience. It's clear that the team takes pride in their work and genuinely cares about the well-being of their customers. I highly recommend One Stop Auto to anyone in need of automotive services. Krystal and her team are true professionals who consistently go the extra mile to ensure customer satisfaction. Their expertise, excellent service, and friendly demeanor still blows my mind, in the best possible way!
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August 2023 by Victoria Whitby
I started going here for oil changes, took such good care of my vehicle! Thank you so much!
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June 2023 by Tiana McDaniels
Krystal and Jason are ALWAYS very helpful and honest about any car issues/questions I have. They care about giving quality service while also being affordable. One Stop Auto Shop is by far the most trustworthy auto shop in Michigan City. I trust them to work on my car anytime!Service: General repairs & maintenance
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June 2023 by Charles Gunthrie
Wish I could do a no star. The prices seemed good until I realized why it was a good price. My battery light was on and they told me I needed an alternator and with the 300 hundred dollar bill including the part they would fix it. Well after that they called me and said they need more time to fix it. What you said you figured the problem out. I took my car and went to apex and they found a wire broke really close to the alternator. They refuse to give me my money back. The test the place looks I should have never gave them a chance but I gave them a chance and got ripped off hard. Do not trust this place.
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May 2023 by Kayla O'Brien
Great auto shop! Was traveling out of town when my steering locked up. This shop took my car in last minute and had it back to me before I left. They were very honest and thorough. They fixed it up and made me feel comfortable that it was safe to make the trip home!
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May 2023 by Jose Ramirez
We were on our way to Chicago when we had an emergency auto repair. We were greeted and treated right would recommend.Services: Steering & suspension replacement
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April 2023 by Jessica Cooper
Very helpful!!!! For quality service this is definitely a one stop shop! Will be using again for any future vehicle needs.
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March 2023 by Adrian Rodriguez
Great place, very nice people, very inviting & welcoming. They were kind enough to accommodate my crazy schedule with with car failures. Excellent mechanic, prices were the lowest in the city I received and excellent work I recommend to everyone!
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November 2022 by I. V.
More like 2 stop shop... made an appointment day before for 1st thing in the morning brake job, get there...they have no parts on hand, said they don't order parts ahead of time bc sometimes people don't show up (I wonder why...), yet you keep saying you always use them anyway, so even if I didn't show up, she made it sound that those parts wouldn't stay on the shelf for very long. From the sounds of it, I don't know if they stock anything at all. Had to go to a different shop. Wish I didn't have to waste time and gas.EDIT: wow I can't believe you actually took time to make up a story as a response. You lying is actually now worse than simply not having parts on hand when I specifically made an appointment for rear brakes bc I already knew they were bad. And I told you the day before by when I'd need it done because I was taking a long trip that day, reason we scheduled early morning. Good luck.
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August 2022 by Steve gualandi
Crystal and Jason did a fantastic Job on my 84 yo mom's car. their shop is the highest rated in the entire area due to their outstanding care of the customer. I was in and out of here as quickly as humanly possible. The price for removing and replacing a muffler was less than 280 landed. I can't say enough good things about this shop and it's amazing owners!
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July 2022 by Holly Schmoldt
I was here on vacation and my brakes started acting odd. I called 1stop and explained my situation. The lady that answered the phone was so sweet, kind and helpful. They got me in during my vacation. My brakes were fixed and he was honest about another issue and said it did not need to be addressed now, but when I get home I may want to consider replacing something else. I was thankful he was so honest. I highly recommend them. Very kind people!Services: Brakes
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July 2022 by Carmen Akers
This place is awesome! The price, service, and accommodation to get you in quickly is incredible! I was so impressed with the quality of parts used and the price, I brought another car in on the same day! Walked out paying about $50.00 more for having TWO brake repairs done than what I paid at another place for ONE!Service: Auto brake repair
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June 2022 by Chris P.
Best Place around! Krystal and the mechanic from 1 Stop Auto Shop literally saved me. I broke down on 94 heading to Michigan. I called this place, and Krystal walked me through everything. She told me various towing companies, and that they would try to get my car in that day, and maybe tomorrow. When I arrived with my car on the tow truck, Krystal was there to welcome me and greet me. The mechanic came out and checked out the vehicle and he said it was probably a broken serpentine belt. I left there, and they said they would call me with an update. A few hours later, Krystal called me back and said that it was indeed the serpentine belt, and they replaced it, filled me up with proper fluids, and my car was ready for pickup. I cannot say enough about this place. From the way I was helped, to the quick and thorough service, to the amazing affordable prices. This placed saved me that day, and I won't forget them. If I am ever in need, and am in the area again, 1 Stop Auto Shop in Michigan City will be the only place I will call. Thank you again guys!!!! Chris
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June 2022 by Geovanny Martinez
needed help with my car suspension issue to get home (Chicago), every other shop was too busy at the time. I was lucky enough to come across 1 stop auto shop they Immediately took great care of me. If it wasn’t for them I’d still be stuck out there! Not only do they work fast but the hospitality and customer service was phenomenal. I would choose them every time. Thanks to them I was able to get back on the road without any other issues. I highly recommend taking your vehicle to 1 stop auto shop. You won’t regret it!Services: Steering & suspension repair
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June 2022 by Tom Smith
Fantastic experience! I had a major breakdown with my BMW and had my car towed into this shop. The owners Crystal and Jason were so accommodating and amazing in a very difficult time and not only were able to get my car running again, they were more than fair in their prices. I cannot say enough of how great this shop and the owners are. Forever grateful and new customers going forward!Service: Auto engine diagnostic
