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July 2023 by First Klass
I drove from Chicago to this location. Upon my arrival, the salesperson was about to take her lunch. There was only one person scheduled to be on duty and instead of her having me to wait 30 minutes, she assisted me with a repair request. Great customer service, B!
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July 2023 by Sarah K.
Absolutely horrible experience, the girl who waited on me was condescending and rude. When I phoned to try and get the reciept that was supposed to be emailed to me she was combativie, and again rude to me. Poor customer support, she acted like I was an inconvenience to her to even be shopping in the store. YUCK!
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June 2023 by Austin Lim
Terrible experience with rude salesperson. Indifferent attitude, condescending responses, and lack of professionalism. Avoid this store.
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October 2022 by Denise Peterson
Staff was very helpful.
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July 2022 by Ruth Bonacci
The salesperson was so helpful. She saved me money by showing me two clearance items instead of the full priced items. There are warranties on Samsonite products which is on record at the store. The lady who entered my new warranty information had access to the information on items we purchased three years ago. This store has the overseas plug-in adapters. I found packing cells and inflatable neck pillows. There was a waterbottle that rolled up to the size of your fist. This is a great store to visit before traveling internationally.
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June 2022 by Pam Sarich
Helpful employee! Thank you!
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August 2021 by Ms N Stewart
I only needed a duffle bage to get my luggage back home on the plane well this was the only place I found it at that time so. And well its still going strong after a few weeks and a whole lot of traveling and handling. So I guess its well worth it.
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August 2019 by Joao Vicente Reis
(Translated by Google) Good prices6(Original)Bons precos6
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March 2019 by Karen Hardwick
I really wanted a new suitcase. The salesperson was too busy on a personal call to answer any questions. The prices were pretty much on par with other places, so I'll go somewhere that the sales staff has time for me.
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March 2019 by Sue Willard
Excellent service and informative!
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December 2018 by Hope Ekstrom
Love Samsonite they have great workers who know their product!!! I will definitely be a repeat customer!!!
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September 2018 by jahjr2002
Brittany was very knowledgeable, helpful and accommodating!
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August 2018 by John McDonald
Nice deals
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December 2017 by Gregory M.
We had an issue with a zipper on a recently purchased High Sierra roller duffle. Samsonite told us to drop it off at Samsonite in Michigan City. Brittany took all our information and told us it would be approximately a week to get it back. We looked at new suitcases and she was very knowledgeable about the various levels of quality. We bought a suitcase from her. We just got the duffle back and it works great. Brittany was great to work with and we would go back if we need more luggage.
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March 2017 by Michael Gong
not good price.