-
January 2024 by Lorna Trowbridge
Hands down best prices on travel trailers we found. No hidden fees. Document fee wasn't as high as others. Ask for Josh he was great to work with. Ask him about route 66.
-
December 2023 by Mike Sanders
***UPDATE*** 11/2023Royal RV damaged my trailer then refused to take any responsibility. DO NOT BUY FROM THESE SHYSTERS!!!If you read below, you'll see where they installed a solar system for me. They did NOT properly seal all of the screws for the panels which caused extensive water damage. Their next move was to keep the trailer for 90 days for repairs (in fairness the factory had it for their 26 item list of warranty issues) Royal knew the trailer was water damaged and straight up refused to make it right with me, they even lied and said there was no water damage when I have documented evidence of it. Forest River was no better and I am currently having to sue both to get them to take back this piece of junk trailer. DO NOT BUY FROM HERE, you'll get nothing when they negligently damage your property. Forest River couldn't have been any worse handling their trash trailer listed as "luxury" and "quality"BEWARE!!!!!!!!Curt was an excellent salesman, listened to what I needed and then made it happen. He put me together with his team to install a state of the art solar system, that runs my AC in addition to everything else in the trailer. Jimmy and Brayden were instrumental in getting this solar and trailer ready for me and were very knowledgeable and professional. Last but not least, Ben Miller from ABC Marketing for providing this unbelievably complete and comprehensive Mastervolt solar system. You guys made my year!
-
December 2023 by Terri Roper
New 2023 Renegade Valencia 36SB. Fair pricing, fast communications and response to questions from Josh, responsive staff during purchase and hand off process. Josh and team were flexible with schedule due to our travel distance.
-
November 2023 by Alex M.
Our 2023 Grand Design 5th wheel's slide out never worked properly since we purchased it July 2022. We had it replaced by our California dealer June 2023 but had to wait 3 months until we could bring it in for service and another 2 months once there as they had to wait for parts and labor shortage. It failed again after only 5 stops! We were in Washington State at the time. Called Grand Design tech support who referred us to to Royal RV. We were assured they were as good as GD for the replacement work and they could have it completely replaced in one business day if we could get to Indiana. We made the mad dash from Washington to Indiana in 9 days. Sure enough, the day of our dropping it off at 7am they had it replaced and in perfect working order by 3pm the same day!!! Have been on the road with it for over 4 months now and the slide out has not had any further issues. All staff and management were very courteous and professional. Highly recommend them!
-
September 2023 by Oscyjack
I was very interested at a truck for sale here at Royal. I live about 3 hours away, and made my first introduction by phone. My salesperson was Anthony.Anthony took the time to volunteer to have the vehicle I was interested in put up on a lift so that he could send pictures of the frame. He took it for a drive for me to report back on any running conditions or oddities. Anthony was prompt with all communications and was an open book as far as reporting the vehicle condition.The only reason I did not purchase here was because I found a local comparable model, and decided to go that route.Though, based on the professionalism and responsiveness displayed by royal and anthony in regards to my queries, I would wholeheartedly recommend him and them for any vehicle needs you may have.I've worked in auto sales for about 20 years, and currently manage the business office at a dealer group. All I can say is I wish I had a few Anthony's on my staff. He displayed the best qualities of industry know-how, and how to effectively communicate with a client. He went the extra mile. Since I didn't bring them any business personally, I sincerely hope the review will result in you, the reader, visiting and purchasing from Royal and Anthony.
-
September 2023 by James Ellis
Had a problem with our hot water heater while traveling. Texted the Service Department at Royal (where we bought the camper) and they went way above and beyond to diagnose the issue and give us directions on how to fix it. Thanks guys for doing a super job. I’d highly recommend Royal RV to anyone considering buying an RV. Excellent service.
-
August 2023 by G Bowler
Excellent customer support and service! Thank you!
-
August 2023 by William Kipp
The sales staff were very friendly but not very knowledgeable. Overall, I was pleased but was promised at least 1 new battery with the used travel trailer. Instead, it had the original 5 year old batteries. I spoke with them and they said that they would contact me. This has been since February and nothing.
-
August 2023 by Lana Haverkamp
We purchased our RV almost 3 months ago and are still pleased with how the purchase and process went. Paid what I felt was a fair price for the unit we selected. Royal took care of all of the issues the RV inspector turned up. The inspector even noted how easy they were to work with. If asked, I would highly recommend anyone in the market check them out.
-
July 2023 by Kasey Younce
If you’re looking for a new RV or vehicle, be sure to ask for Eddie Hernandez! He was very helpful, patient, and kind throughout the process of buying our new RV. He even followed up with me afterwards to make sure we were settling in and enjoying our new home away from home. We wanted to be sure we woke up on Father’s Day morning in our RV and he made sure that happened for us. He is a genuine good person and I highly recommend meeting with him.
-
July 2023 by Bill Moore
We had a slide that was installed wrong. Winnebago and our dealer (remain nameless) missed the issue. It took a month for Winnebago to get this service center the part. It's all fixed now and we are happy campers. Brandon was extremely helpful and kept us in the loop. Thanks Brandon. Hey Bossman, this guy needs a raise. ? I'll be taking my camper there from now on. (2021 Winnebago Voyage 3538BR)
-
July 2023 by Paul Martin
Sales staff was very helpful
-
July 2023 by Greg Rike
Top notch RV company.
-
June 2023 by Robert Bidgood
I hope I have enough room here. We had an emergency break down and got a hold of Grand Design customer service and they made arrangements for us to go to Royal auto and Rv. We dealt with Brayden. Our experience here was fantastic. We were told everyday what was wrong what was to be expected daily. The team made sure that we had our camper back every night due to the fact that we live in our camper. Between GD and Royal we have been very thoroughly pleased and taken care of. Thank you to everybody there that was responsible for our repairs and for relieving all of the stress that we were encountering. The entire staff was pleasant and helpful to us. Keep up the great work!
-
June 2023 by Karl Balzuweit
Second RV I’ve bought and again the process couldn’t have been easier. Kurt was great to deal with and Brayden did a great walkthrough and helped me out after the sale.