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July 2025 by Megan Norberg
Karla and Jackie were beyond helpful! They were able to assist resolving my phone issues and provided incredible customer service along the way, thank you girls:)
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July 2025 by Landon Miller
Jeff was of great assistance!
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June 2025 by Sam Ran
Jeff and Karla helped me out greatly in upgrading my phone! Will come back!
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June 2025 by Rudy Yoder
These gals were absolutely amazing to work with so very helpful in all the questions that I had plus save me money on some things I had that I didn’t need I will definitely go back to the store for any other Verizon needs that I have.
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June 2025 by Esther Stutzman
The best ever! Very helpful!
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August 2024 by Linda Troyer
Megan and her team are absolutely the BEST!! I’ve had bad experiences at both Goshen & Elkhart Verizon stores and I will ALWAYS go to Middlebury from now on! They are so patient and helpful. Thank you?
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August 2024 by Dennis Schwartz
Ordered and bought a phone from here!Amazing communication and called me as soon as my phone was delivered! Super friendly staff and helped me get everything set up! Would definitely recommend and buy here again!
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August 2024 by La Guera
They like to add things that no one has agreed to fraud to get more home internet services they put the address as one that has the internet service and then it doesn't work because the address has to be the one where the device is going Megan seems nice and all but is actually not very bright talks about ppl behind their backs supposedly Christian but definitely not in a lot of ways ?
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July 2024 by Tina Powell
Had nothing but problems...every price they quoted me was wrong..got my bill it was triple what they said..when I called them with my problems they hung up on me ...would not recommend this store to anyone..will never go back.and the owner Megan acts all nice but doesn't back her word..
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July 2024 by Eric Kantz
In store experience was rather pleasant. Enjoyed the conversation and service I thought i was receiving. All I wanted was a new phone as my old one bite the dust. Asked for no changes to my plan and to pay the amount of the phone fully at the time.
It wasn't till I got home and checked my Verizon account to see I had been signed up for a cloud account and protection plan I had not requested and the price of the phone had been put on a 36 month payment plan despite my response to the store owner asking about payment to be made in full.
I think the staff here are very capable individuals, but when trying to help multiple customers at once clearly something gets lost in the wash. More than half of the requests I made were done the opposite way as I directed.
*edited after seeing that the discounts I have for my account were also not added to the retail price of the phone which took it up another couple hundred dollars. Make sure they are paying attention if you visit this store
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July 2024 by M Bickel
Great service. Megan was very helpful and got me into my new phone and out the door in no time! If you need a new phone go see Megan she will take care of you!
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July 2024 by Matt Miller
John helped me setup my jitterbug phone
I love the big buttons
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July 2024 by Ben Miller
The best place for your phone needs! John was extremely helpful
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June 2024 by Ray Wood
Drove over an hour, best Verizon store I’ve been to. The staff will do whatever they can to help!
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May 2024 by Kelly McConnell
Amazing service!!
