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October 2023 by Done All Done Construction
Been using Burns Rental for more than 10 years every piece of equipment we ever rent is always fueled up ready to go. If we ever have a problem with the equipment they are very fast at fixing the problem! Also when you call or go in they speak to you with knowledge & respect! I've rented from plenty of other places and hand's down this is the best rental company around.
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October 2023 by Steven Barry
Initially, not a great experience. However, the owner reached out personally and made things right.
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October 2023 by Nate Jarisch
Poor communication, rude customer service, low quality rental items, late delivery of many rented items
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September 2023 by Nate J.
Poor communication, rude customer service, low quality rental items, late delivery of many rented items.
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September 2023 by Joe Kendall
I have rented tools and tents from here for years. Always great service and quality. I highly recommend Burns.
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September 2023 by Mark Lyvers
The right tool for the job every time , they will ever show you how to use it. Affordable tool rental for any large or small job.
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September 2023 by Johnny Keys
Customer service is rude. Treat people with derespect, we will go elsewhere. Talking about the guy behind the counter in tool rental. (W A D)
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August 2023 by Mike McElligott
Drop off, pick up, and payment all went smoothly. We had a small intimate backyard wedding and ordered just 30 plain white chairs for the event. However, all the chairs were old looking and rusted. If I wanted ghetto looking charis I would have borrowed them from work! Since we didn't have a lot of time to correct this we went ahead and did our best to cover the bad spots with decorations. Still very frustrating...
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July 2023 by River Vallet Sheet Metal Inc
I've been renting a Bobcat twice a year for past 3 years and if you rent a machine from Burns you better be a mechanic. Every time I do a weekend rental something always needs fixes in order to use the machine. Lousy upkeep on their equipment thank God I found a professional rental place to go. These guys are amatures and need to learn how to properly keep up their equipment before renting it out. And dont look for service on a weekend they don't care!
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July 2023 by AirandEnergy
I've been renting a Bobcat twice a year for past 3 years and if you rent a machine from Burns you better be a mechanic. Every time I do a weekend rental something always needs fixes in order to use the machine. Lousy upkeep on their equipment thank God I found a professional rental place to go. These guys are amatures and need to learn how to properly keep up their equipment before renting it out. And dont look for service on a weekend they don't care!
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July 2023 by Patty Baker
Two guys came out, loaded the grill we rented onto the truck, and when I returned it, they came out right away and unloaded it.... thanks guys!!
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May 2023 by Mike
Tried to rent me a dirty paint sprayer. Said they had solution in it and wanted me to clean it. Expensive to begin with and try to give me uncleaned equipment. Hope it's not like that every day.
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February 2023 by anita miller
I appreciated the food and service provided for the funeral service. Thank you!
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January 2023 by Katie Deisler
I chose Burns Rentals as my rental provider for table runners, China, and candles at therecommendation of my venue. They appeared to have a great selection of inventory. Burns fell short inalmost every way. I’ve detailed their mistakes in chronological order below for reference. Note: I workedas both a wedding planner and the manager of a rental company for several years prior to gettingmarried. No rental company I’ve ever worked with had this many issues and missed this many basics incommunicating with clients.1. Our initial quote said items would be delivered on Friday before and picked up the Monday afterthe wedding. When calling to make my deposit, I verbally told the associate that I only had thevenue booked on Saturday and that delivery/pickup times would have to be confirmed withJennifer (venue owner). The associate who took my payment verbally confirmed this wouldhappen. It didn’t.2. I got a voicemail on Thursday before the wedding that rental items would be delivered first thingFriday morning. I called the office immediately upon receipt and left a voicemail saying deliverycould not be Friday. I also followed up via email with Lauren (my rental coordinator) and got noresponse.3. Additionally on Thursday, I got a note that our sheer table runners were not going to beavailable (they were sub-rented from another company) in time for our wedding. Thereplacements they sent were a different color and texture (these were refunded, though).4. The rental items showed up at the venue Friday morning despite my communication that thiscouldn’t happen. Instead of coming back on Saturday, the drivers made my groomsmen andcoordinator take personal cars to our AirBnb to unload items themselves. Our family and bridalparty had to personally transport rental items back to the venue on Saturday.5. The delivery drivers confirmed verbally that they would pick up rental items on Saturday nightfollowing the wedding. Both my coordinator and officiant heard this statement being made.6. At the end of the wedding- my coordinator called Lauren asking why the rentals weren’t beingpicked up. Lauren informed us it would have been an additional $600 charge to pick up theitems on a Saturday, even though the drivers had already confirmed it.7. My family had to move rental items back to our Airbnb (including waking up guests who hadalready left the party and calling them to come back with additional vehicles).8. In total, my family moved rental items 4 times personally.9. I only received a 5% discount and half the delivery fee as compensation for this. This totaled arefund of $220 on a $3600 contract. This is hardly enough to compensate my family for thetime, labor and emotional energy spent on moving the rental items.10. I went back and forth with Lauren and was refused to talk to the business owners (even at mymultiple request).A rental company’s basic job is to confirm delivery time with the venue coordinator/contact. I had mywedding coordinator’s name and phone number on our contract, and they never used it. They neverresponded to my voicemail or written request on Thursday to prevent the Friday delivery. The deliverydrivers lied to my coordination team about Saturday pickup. Confirming delivery details the week of theevent (if not before) are the absolute basics of owning a rental company. I was told verbally uponmaking my deposit that the company would call Jennifer to arrange a drop-off time. I believed thiswould happen and didn’t worry about it until I was aware it was going wrong. This company had workedat my venue before, and I believed they would fulfill their end of the bargain and follow up on what theytold me.
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August 2022 by Jones Painting
Our company has used Burns rental equipment for over 10 years. Staff has great knowledge of their equipment and if there ever was an issue with equipment they’ve always made it right. Highly recommend.
