“Old Navy has friendly staff and a really easy return/exchange process. I came in to change a shirt we had purchased online, and the team helped me right away and guided me through everything without any hassle.
While I was there, I also ended up picking up a few other items that were on sale, which is honestly one of the best things about Old Navy because they always seem to have great deals. Overall, it was a smooth, pleasant shopping experience, and the staff made it even better”
“Nichole and Michelle were absolutely amazing!!! I missed my pick up date for an order I placed and they helped me find every item plus more and I ended up paying less!!”
“We've had good experiences shopping for gently used clothes here as well as selling some of our kids old clothes. Highly recommend. A step up from goodwill but still cheaper than buying new at most stores”
“Store clean and organized but prices seem high on some stuff. We got pj's through them online 4 pair for $19. In store same pj's $18 for one pair. ?? Idk.”
“1st time shopping there! Will definitely go back! Found the exact sheets i was looking for plus towels/ rugs/ pillows/ & more! Great sale going on! Plus the girl @ the check out counter was so nice! Very kind, helpful & sweet! She deserves 5 stars 🌟Associate # 0765..Store 1980!....just made my 2nd trip to the JC Penney store @ UP Mall! Great deals! Had Diane for my check out..she was so helpful! Told me about rewards i had..helped me through the whole process & using my New Penneys card! She deserves 5 stars for customer service! My thanks to her for patience & kindness & helpfulness!”