“Old Navy has friendly staff and a really easy return/exchange process. I came in to change a shirt we had purchased online, and the team helped me right away and guided me through everything without any hassle.
While I was there, I also ended up picking up a few other items that were on sale, which is honestly one of the best things about Old Navy because they always seem to have great deals. Overall, it was a smooth, pleasant shopping experience, and the staff made it even better”
“Store clean and organized but prices seem high on some stuff. We got pj's through them online 4 pair for $19. In store same pj's $18 for one pair. ?? Idk.”
“Super friendly employees that are always willing to help! Its easier to browse through now that they have little kids sizes on one side and big kids sizes on the other! Just wish they had more sizes! They seem to sell out of everything so fast!”
“Loren and Nicole were fantastic! They were incredibly helpful and went the extra mile to ensure my returns were handled as smoothly as possible. Both of them were very polite and understanding. Thank you for the wonderful customer service and support!”
“We've had good experiences shopping for gently used clothes here as well as selling some of our kids old clothes. Highly recommend. A step up from goodwill but still cheaper than buying new at most stores”
“1st time shopping there! Will definitely go back! Found the exact sheets i was looking for plus towels/ rugs/ pillows/ & more! Great sale going on! Plus the girl @ the check out counter was so nice! Very kind, helpful & sweet! She deserves 5 stars 🌟Associate # 0765..Store 1980!....just made my 2nd trip to the JC Penney store @ UP Mall! Great deals! Had Diane for my check out..she was so helpful! Told me about rewards i had..helped me through the whole process & using my New Penneys card! She deserves 5 stars for customer service! My thanks to her for patience & kindness & helpfulness!”