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June 2023 by Andrea Martin
Friendly service in the parts dept.depth., quick and easy stop.
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June 2023 by John Hess
We had 2 leaks on our motorhome engine. Neither part was in stock when we arrived, but Bradley got both parts ordered quickly and we only had to stay overnight one night! The service was quick and efficient. Bradley was our advisor and he handled everything for us very professionally and was super helpful explaining things and kept us updated on status. I would definitely go here again and highly recommend!
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February 2023 by Stacy Suski
Staff is very helpful!!!!!!
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August 2022 by Outdoor Dave
Knowledgeable friendly staff. Well stocked.
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November 2021 by Terrell Davis
Came here for DPF AND DOC cleaning. Staff was very kind and assisting. Service department was very nice and professional with what they are doing. I will return for all my future Cummings needs. Thank you!
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June 2021 by A. M.
Julie is the office manager there. I wanted to apply for the office administrator position which would make me under her, but she single handed put a horrible look on the company for me when she started to talk over me while I was being very professional and she followed that by being blatantly rude. I explained how their website for applications was not working and she told me that’s not how I applied for it and I can’t go through the website when she specifically told me to go to said website since I wanted to go through the company itself instead. The over all interactions that lasted about 5 minutes made me not want to work there for one. I would never come here for any service now that I know who I would be speaking with. If she can’t speak to a potential candidate for their position then why would I ever come here as a customer. She didn’t even tell me she was the manger, but in fact told me the manager was out for a few weeks when I asked to speak to the manager. Very unprofessional.
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May 2021 by Marv Miller
There customer service is limited, but just amazed at the extremely high cost for engine / generator service (almost $1200.00 with their add ons like "electronic tooling" fee of $50.00 and haz waste disposal fee of $37.50 and shop supplies of $59.84.Really? They already charged for all the oil and filters on separate lines.Just be aware.
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March 2021 by Brendan Fisher
Great staff
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December 2019 by Venkat Iyer
I want to start with the fact that we appreciated that Devon was able to give us an appointment for the next day for our RV generator which won’t start while most other places we called were busy for at least 1-2 weeks. However, after leaving our RV to the shop for the entire day (& almost $400 later), we got it back with no resolution- basically in the same condition that we brought it in. For a Cummins specialized service center, I expected the techs to be more savvy and be able to get to the root of the problem quicker and resolve it. I basically paid $400 for replacing a $5 spark plug and that was very disappointing.
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December 2019 by Al DeChene
A great team from the receptionist, manager, and service staff. It was well worth the 2 hour trip to receive service and be acknowledged.“The make it happen attitude needs to be relayed at all Cummings Branches. I really can not thank the team enough for the superior service.
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July 2019 by Al Dechene
The entire staff was amazing. When you purchase an Rv with a Cummings Onan generator the dealerships do not service the units. The Cummins Teams has the experience and all the answers to problem solve their units. It is a great product with a proven track record. We all need to be informed on correctly service procedures.
