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November 2022 by Marta E.
At least one pharmacy employee treats customers horribly, but their Minute Clinic is top notch.
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March 2022 by Spencer H.
Here is a lesson in good customer service. Take notice, CVS. I've been loyally going there for all my prescriptions and a lot more since 2013. Today I had to print out some invitations. I checked one, it looked fine. When I got to the school to hand them out, the other 19 were unacceptable. Ink smears covered all the information and what wasn't covered was cut off. But I was over a barrel and had to give them out with my phone number written on the back. All this would have been avoided if the employees were trained to check the pictures first. Even though they cannot reuse those photos, they would not give me the $10 back. Enjoy your $10. It's the last you get from me. I have a new pharmacy.
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November 2021 by Desiree M.
This Pharmacy never has my prescriptions ready when promised. I recently submitted a script for refill that required a prior Auth. This was on 10/16. I called several times. I was told it had not been rcvd yet. I checked with my doctor and they said it was sent to them. Fast forward to today 11/2, and I open my mail from my insurance company. States medication was approved on 10/22. Call cvs because it still is not filled and they say oh sorry. Not sure how this got missed. Exactly. How did this get missed when I made 4 calls inquiring about it after the 26th?! All you had to do was process it. Yet here I am almost three weeks later without my medication. Oh but it will be ready today... Ridiculous. This happens way too frequently with this cvs. Never have this happen with Kroger or Walgreens. Never. Why is that? Hmmm
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August 2021 by Terry W.
The store area is fine, but the pharmacy seems to have issues--hence the two stars. I should say that I've experienced delays in getting prescriptions filled due to a slow insurance approval process. Sometimes I may have to wait half the day for it to go through. In a word, the pharmacy is bureaucratic. P.S.: Service was pretty good with the coronavirus vaccines. At the least, the pharmacy seems to have gotten administrating shots and vaccines correct.
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May 2021 by Roxas D.
I went to the drive-thru for my scheduled covid test at 4:50pm. I was the first in line. She opened the window, I let her know why I was there with my ID, insurance card, and confirmation number in hand. She didn't ask me for any of it and instead closed the window. A guy in a truck pulled up to the secondary window speaker for his wife. Her name was Diane. She got her test right away. I saw the package, the test tube, and peeked to see how she did it because I never had mine done before. After they drove off, they finally opened my window, only to tell me it was after 5pm so they couldn't give me a test. But they had me in line waiting for 10 minutes. So I called to speak to a supervisor and she yelled at me! Claiming no tests were given out since 1pm. As if me and passengers didn't witness the man and his wife get theirs in a timely fashion. I have PTSD so this was hard enough but to be treated like this made me absolutely terrified of ever going to any CVS.
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August 2020 by Mark F.
This review is for the pharmacy, rather than the store as a whole. I ordered a prescription for delivery. The confirmation said it would be delivered two days after the order was made. That didn't happen. I called the store, who said that the mailman didn't pick up the previous day. I waited a few more days, and still had not received confirmation that the order had shipped (which CVS had told me I would get). I called again today (on a Wednesday, 6 days after the original order) and was told the order had shipped on Monday. I pointed out that I was dubious about this as I didn't get a text saying the order had been picked up. I was told the order would likely arrive today or tomorrow. It did arrive today. Basically, I got my order 4 days after I was told I would and never got the shipping confirmation that CVS said I would. The pharmacy employees I spoke to on the the phone seemed unhelpful. The guy I spoke to today lacked any empathy whatsoever. No, "I'm sorry, that must be frustrating for you." or "I can understand that you are frustrated. Let me see if I can help." This is totally unprofessional when dealing with someone who has a query about their medication.
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June 2020 by Peter G.
Moved to Mishawaka in December of 2019. New to Medicare, Part B, Part D & they recommended Costco Pharmacy so I started there & was happy with the service. The first part of March the coronavirus hits & I wanted an alternative to the BIG BOX store, so I started with CVS in downtown Mishawaka which is close to where we live. As a Type 2 diabetic I have already hit the "donut hole" so my Lantus & Novolog run over $1,000 per month plus my other Tier 1 & Tier 2 drugs every month. I have filled out survey after survey of satisfaction e-mails & always get a an e-mail back saying call us to discuss, why can't you just call me? I have been exposed to 46 years of "Iowa Nice" so dealing with this location has not been a great experience. Overall I rate the front counter crew good, usually helpful & friendly but the weekday pharmacy crew is either understaffed or just don't care. I try to go on the weekend when the pharmacy staff is a little friendlier. There are a few bright stars during the week but the rest of the crew is in need of some serious attitude adjustment. I would use the drive up option for your prescription needs, faster & friendlier. Once the coronavirus starts to drop in St. Joseph County I will probably go back to Costco Pharmacy to spend my money with people who at least smile & don't talk about clients like your not even there.
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January 2020 by Bran M.
Why is it that every time I come here I only see one person working all areas of the store area in this store? This store is actually be the cleanest but if you are going to have one person stocking, working the register, answering phones and helping people find things, plus walking them back to the things they are looking for, you should give them actual store pagers or have a bell at the front of the store! This one is the only one I have seen there is no bell in! Staff looks overworked and has to wait for a manager to get out of the office to have an override... Most everyone in the front is friendly, they have a really energetic newbie that just makes me want to keep going back for her jokes! I would have one that restocks one that does register and one that does restock and register, the staff is nice and friendly but over worked and understaffed... I did however feel bad on the 29th when I was working I went in and I had a time crunch but I offered a "money tip" for the hassle the new girl was going though! She did however refuse because it's not allowed there she said! She had me and 4 other people in line and paged for a override that came after everyone seemed upset because she waiting to get an override of some sort. They should give the cashiers some kind of copy of their manager override number if the manager is not going to be 10 mins... I would rate my service when I got it 5 stars, but since this is a rant I will go 4... Please work on getting your employees help or pagers... If you expect them to do everything solo, you should give them the tools to do so... I was eventually helped by an "Ella" I hope things get better for all of you employees in there, keep doing great work I am sure eventually you will get backup :/
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January 2019 by Chelsea C.
I've been going to this CVS Pharmacy since I moved to Mishawaka about 2 years ago. I typically would just go through the drive up option but this time I went in because the line was long and I just had to drop off. I went inside and there was only one person waiting to be helped in the clearly open drop off line so I figured it wouldn't be too long. She seemed pretty antsy and realized why... There was a male working at the pick up line and he continuously helps people as they arrive, clearly ignoring and not acknowledging the 3 - 4 of us in the drop off line. To make matters worse, there was also two other people, the pharmacist in the center (shoulder length brown hair) and the female working the drive up window. Out of the three employees, not a single person let us know that we would be helped momentarily or even said hello. They just essentially acted like we didn't existed and kept helping whoever came in next. The person that was waiting in front of me went over to the pick up line and then the male working the pickup line helped her at that time... At this point I'm wondering why there is even a Drop Off line, clearly. I did check to make sure the line was actually open... It was haha. The pharmacist just kept answering incoming calls and the girl at the window just kept helping whoever was there and waiting for whatever they needed... standing there while doing so... About 10-15 minutes has passed at this point and I had watched the guy at the counter help the 5th person or so that had came in after me so I politely said "excuse me" and asked why I had not been assisted since there was no way they had not noticed I was there at this point considering I was able to see each of them very clearly... He proceeded to tell me they were short staffed and let me know what each of them had been doing, which again, I was already aware due to watching them for 10-15 minutes. He just kept making excuses as I requested to be helped. The other two workers didn't say anything and still did not give any sort of acknowledgement whatsoever, nor did any of the 3 apologize or show any empathy AT ALL for this. This is seriously standard customer service and should just be an automatic thing with whoever works with as many people as I'm sure CVS does. The girl from the drive thru comes and helps me at this point, finally. This take about 1 minute at the very most, and I leave. Little did they know that someone I know was waiting in line behind me and was watching all of this transpire... After I left he let me know that the Pharmacist proceeded to talk poorly about me in front of all of the customers and discuss the situation with the 2 others. "She needs to know that there is a pole here and if she can't see me I obviously can't see her." She then proceeded to sarcastically laugh and inform the other employees and several waiting customers that "and she doesn't even get it until the 4th". I don't usually waste my time on things like this. I get that people have bad days, weeks, whatever. But this was a really crappy experience and VERY unprofessional. I've worked in different jobs and atmospheres that each included me having to speak with customers and it's pretty a common practice to at least let said person know that you at least know they exist and let them know they will be helped sooner, or even later... oh and also pretty common sense in general that you shouldn't speak about a customers business or speak about them in a sarcastic/negative way in front of several other customers who are able to clearly hear you.
