The Home Depot offers a wide variety of tools, appliances, outdoor furniture, building materials, and gardening supplies to meet all home improvement and gardening needs. The staff is frequently described as friendly, helpful, knowledgeable, courteous, and ready to provide expert advice. Many customers find everything they need under one roof and can get what they need quickly, with some noting the automatic pickup box as easy and straightforward. However, some experiences highlight challenges. Inventory shown online is not always accurate in the store, leading to frustration. During visits, aisles can be temporarily closed for stocking with forklifts, causing waits. While staff is generally helpful, there are occasional reports of assistance being more focused on a sale than finding the correct option for the customer. For deliveries, instructions and timing notes are sometimes ignored, complicating what should be a simple process. Some customers feel the in-store selection can be limited, questioning the point of visiting when items must be ordered online.
Website and App runs Way too slow!! Stores are good, staff is Great, good prices, products and selection. Customer service always A+! I'm a online and app shopper but y'all's app is too slow which pushes me away from your company.
July 2026
Great curbside pickup Mark was fast and courteous. And his shoes were very stylish
July 2026
Shout out to Haley and Patrick for helping us at the front desk with our return! Very friendly people! Super helpful with our confusion with forgetting our receipt at home.
