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November 2021 by A Hughes
Have been buying from the Loft for years. This location while a bit smaller then the others I've shopped on the East Coast, was quite well stocked!Staff was all quite helpful and friendly.The displays were all neat and nicely folded.The store was clean too.The bench in the dressing room could desperately use being reupholstered.
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July 2021 by Anthony’s Safe and Lock Service
Purchased quite a few cloths for Holly there today. Both staff members were very helpful and professional. Felt like a 5 star place. Service was top notch. Will return for fall cloths.
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June 2021 by Mary Young
Clean, comfortable and cozy
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January 2020 by Nichole Dohm
Today my husband went to return a few items that I was given for Christmas. The sales clerk lied to him & said my gift recipients wouldn’t work because they were past the 30 day , although it clearly states on the recipient that it’s valid til January 31 if bought between November 1- December 24. Unfortunately, he was doing me a favor and didn’t realize that it was written at the bottom. But the clerk who returned the items sure knew it was stated on there. You’ve just lost a customer. I’m sure you don’t care because you will just scam another person.
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January 2020 by Nichole Dohm
Today, my husband came into return items I received for Christmas. He was told the gift recipients were no good , although it clearly states on the bottom that they are valid for the full price until January 31, if bought between November 1st-December 31. All items were bought in that time frame and today is January 20th so there should have been no problem. Guess it’s just easier to lie to someone than actually return their credit and it was for Merchandise credit too. Don’t understand why you just wouldn’t be honest and return the items like stated on Your recipient. Now, I have to ask for the original and return to the store myself and see if you continue to lie to me. Thanks, you’ve lost me as a customer.
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May 2019 by Sharon McSorley
Very disappointed with experience!! 40% off signs said "entire" purchase, but anything that was on sale (not clearance) still wasn't 40% off. Clerk said it was Included and manager said she couldn't do anything about it
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April 2019 by Mary Kloski
Customer service is terrible.
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December 2018 by Whitney Veatch
I love loft, and even worked at loft for a little bit, but continue to still shop there every chance I get! But the new customer service lady's do not go that extra mile as I know the brand pushes! You walk in, no one greets you anymore, they don't even talk to you, see if you are looking for anything, tell you about current sales or promotions, etc.. I have even come to custom of just walking into the fitting room and setting up my own room. Then at the cash register they do not promote any sales, the don't even walk your bags from around the register anymore when you are buying large amounts, the just toss it to you over the counter! This isn't just one employee, and this has been going on for the last two years, even the manager of the store, and the store leads do this! I have truly been disappointed with this store for a while, that's why I currently would rather just go online. I hope corporate sees this, not to get anyone in trouble, but because I know how great those girls can be; Loft by Ann Taylor please go in and show the girls what loving Loft is all about!
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September 2018 by Rob Rohena, DIR Incorporated
Happy wife = happy life.
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August 2018 by Melody DuVal
Even though I barely ever find anything that fits in a flattering way - I love this store. When I do find something it's always one of my favorite pieces. It is a pricey place, but I understand why.
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July 2018 by Wendy Halder
Normally I am happy with this location but I had a bad experience today, which brought down my rating drastically.
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June 2018 by Amy Dowden
Is a little expensive but great quality clothing and nice staff. I really like how they have a petite section, as I am petite which makes it difficult for clothes shopping.
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June 2018 by P J
Poor staff. The older one (I think another employee called her Sherri) always looks angry and is extremely rude and unwelcoming. I think I'm officially done coming to this Loft location, as I don't need to witness a woman in her 50's huff and puff like a child about doing her job. Unpleasant experience.
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June 2018 by John Varanelli
Well stocked
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March 2016 by Sarah Nixon
The staff was awesome, very helpful to me and very kind to my daughter while I was shopping.