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January 2025 by katherine Zuber
I’m so angry right now that I’m seeing red! I’ve been sitting at the curbside pickup for 45 minutes. This is tedious and frustrating…. Totally ridiculous!
I can’t even get a live human being on the phone. I was on hold with curbside pickup department for 20 minutes and no one would even answer my call. Macy’s is really going down hill!
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January 2025 by Val Floyd
Was told i am “not allowed” to purchase the last pair of a style of jeans because it was “on the mannequin.” i have worked retail for seven years and have never heard of this rule before… assuming they just didn’t want to be assed, though i offered to help take them off. i’ll spend my money elsewhere.
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January 2025 by Tracy Mcdaniel
Assuming this Macys will be closed soon I don't even have a desire to shop there anymore or online
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January 2025 by Eric Overmyer
We were there early in the day, and it needed a lot of straightending done. Most employees were courteous, but a man in the men's department was quite hoidy toidy almost rude.
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November 2024 by Shannon Sherman (Shanny Nae)
I have always loved this store and their selection of items, but they are very over-priced
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November 2024 by karina perez
The employees are rude, bitter, they don't seem to like their jobs.
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September 2024 by Erin O
I was doing a return on this particular visit but frequent often. The employees are not the nicest but store is well laid out. I like the selection as well as the backstage area upstairs.
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September 2024 by Alan Hogan
A lil tired but friendly staff
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June 2024 by Daniel Lerma
Store lead “Janis” gave terrible customer service. Asking general questions and she tries to make you feel like an idiot. Had a bad experience overall, cashier saying that I can’t check out at her register, other associate saying that I can check out at any register. Told Janis about the situation and she said i was in the wrong. As a customer, was being polite and expected the same in return but unfortunately did not have that outcome. Overall embarrassment in-front of my family.
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June 2024 by Edwin Guzman
Lady who helped me was very nicely experienced
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June 2024 by Jill Soghomonian
Ordered a couch with the help of salesperson Diane S. at the University Park Mall in Mishawaka, Indiana, despite the fact that she wouldn’t receive the commission because I initially worked with a different salesman. Next piece of furniture that I buy will be with her because of her professionalism, patience & kindness.
I hope Macy’s knows & appreciates the gem of an employee Diane S. is.
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May 2024 by Mark Vaughn
Fragrance capital
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May 2024 by Carol K
This store has definitely changed. No one to help in any department except shoes. Small selection of sizes in both dress and shoe dept. Had these large areas of mixed clothes and shoes that were all discounted. Big disappointment from the quality store it was. It is definitely pushing online shopping.
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May 2024 by John K.
Limited inventory. Low on staff too.
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May 2024 by Richard Snider
Really nice place.
