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February 2024 by Brendan Aukerman
This place is such a joke. My wife got a gift card and booked an appointment online. She shows up for her appointment and is informed the online scheduler doesn’t work and they have no record of her appointment. No apologies and no offer to do anything to compensate for the inconvenience. She ends up rebooking and we get a bad snow storm the day of her new appointment. When she calls to reschedule because the roads are in terrible condition, she’s informed that they’ll need to charge the card she put on file a $75 cancellation fee. They ended up reducing the fee to “only” $25 and seemed totally unbothered by the fact she was only scheduled for that day because of their screw up.These people make Comcast’s customer service look good. We didn’t bother rebooking and the gift card is in the trash.Also, instead of commenting under every bad review and letting us know where else we can submit our feedback, maybe the business can just take this feedback and provide better service?
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October 2023 by Tracey Mendenhall
Gettting in is impossible. I paid monthly am owed massages ill never get
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September 2023 by Krista Cox
I've been seeing Monica H for years and love her. She can do mid or firm pressure, she is so knowledgeable about anatomy, and does an excellent job working out my (very) tight muscles. I always leave feeling relaxed and looser! And I love the subscription -- priced right, and it keeps me from going too long without a massage!
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May 2023 by Brad Feuston
Very disappointed in this business. We have had a membership with them in the past. My wife and I. We live over an hr away. They have canceled on us on several occasions so we gave up our membership after a year. Well we got a gift card from our daughter, so we decided to use it. Made reservations several weeks ago. Today was our appointment. Guess what? They canceled on me and said my wife could still go. The entire appt was so we both could go at the same time. They was also nice enough to let me know since they had to cancel on me that I wouldn’t be charged a fee. Wow. I will never go there for another massage. Wish I knew a way of getting our money back from the gift card. Not professional at all.
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February 2023 by Michigan Man Morris
Bought the 12 month subscription to save a little money. Been regretting it more and more every month. Below average masseuse seem to be the norm here.
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December 2022 by Ray Owen
I’ve been waiting to leave a review for some time, because we wanted to give Massage Envy time to make things right with us. Unfortunately they did not deliver. If you don’t want to read the long review, here’s a synopsis: DON’T book Melissa for a massage as she is unprofessional and from my wife’s experience, just bad at giving a massage. Also, DON’T expect any decent compensation for a bad experience other than a small discount for a massage.Here’s what happened:My wife came here on her birthday in October, and had a terrible time with Melissa. I’ve waited this long before leaving a review, because we did put in a formal request to Haley, and Haley assured me we would be contacted within the next couple of days by the manager Lashondra (sorry if I spelled her name incorrectly). I was actually really hopeful as Haley was very kind and understanding over the phone. Lashondra did call back in a day or two, but it has been some time for us to call back as life has been pretty crazy for us.My wife had been looking forward to this massage for a month, and Melissa made it a stressful experience from the beginning. First she didn’t know it was supposed to be a prenatal massage, and tried to get my wife to go to the front desk and fill out forms, even though my wife had received a prenatal massage a few times already at this location. Once Melissa knew that, she acted like she was put out and inconvenienced by my wife, causing more anxiety.The massage felt like when you have a friend apply sun block to your back. When she asked for more pressure, Melissa refused (even though she supposedly does firm massages according to her online profile). She also completely ignored any and all knots. Basically she would find a knot, pretend it wasn’t there, and lightly rub around the knot and move on. My wife also specifically requested her to focus on the neck and shoulders, and Melissa didn’t do them at all.I understand everybody has bad days, but it seems like Melissa did everything wrong when it comes to giving a massage. She represented the company poorly and made my wife feel terrible. I’m honestly not sure how she got passed the vetting process.I don’t think it’s out of the question to hope for a free massage for my wife since the one she was looking forward to was abysmal, but they offered a massage at a “reduced rate” for $75. Massage Envy, do better.
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October 2022 by Maureen Van Tiem
Wonderful facility! Hayli and Erica are always professional, welcoming and efficient on the “front line.” Amy O. is the exceptional massage therapist who helped us most often. (Kelly P and Mickie’s services were also notable.) This is NOT my home ME but we were in the Granger area for an extended stay due to unexpected health issues. We are grateful to have had these helpers at this time in our lives.
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October 2022 by Michael Cox
Great staff! i look forward to my massage every month. You should too!
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October 2022 by Melanie K.
I enrolled in their monthly package and it has been a nightmare since. Don't get me wrong when you can actually get in the services are great and everyone is friendly. But they never can get you in for the services your paying for. They say they can add you to a waitlist and will text you when a spot opens but then they will turn around and give it away to someone else not even 3 minutes later. Unfortunately when my package is up I won't renew. It literally will take months for me to get in and everything cost extra. Don't worry they also like their hidden fees and not telling you when they charge you for stuff until after it's time to check out. What a waste. Update: they also like to over draw your account after an AGREED payment date. No where on their form does it say they need a 10 day notice and my emails from the manager cat (who conveniently no longer works there) does not either advise they need a 10 day grace period for the payment date to go into affect. They overdrew my account and I got charged an NSF fee because of their mistake. They manager who contacted me told me there's nothing she can do about the fee and couldn't compensate me. Update your forms and quit screwing people over. Horrible horrible company. Absolutely disgusted with their customer service and availability to take responsibility for their actions.
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August 2022 by elaine henke
Was told they could do two facials at the same time, purchased two for my sister in law and I to have the experience together and chat. When I went to book the appointment, was told they are not able to accommodate the request. I tried to help come up with solutions but nothing was done. Manager called me back after a daily vm had been left for her over a week. She apologized but said there was nothing to be done. I asked for her boss to call me and was told she is too busy. Horrible experience and horrible customer service. I guess you can tell customer whatever you'd like. I can't get a refund or anything to go somewhere else that will follow through with what they offer. Will not be going back again.
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August 2022 by Melanie Amber
I enrolled in their monthly package and it has been a nightmare since. Don’t get me wrong when you can actually get in the services are great and everyone is friendly. But they never can get you in for the services your paying for. They say they can add you to a waitlist and will text you when a spot opens but then they will turn around and give it away to someone else not even 3 minutes later. Unfortunately when my package is up I won’t renew. It literally will take months for me to get in and everything cost extra. Don’t worry they also like their hidden fees and not telling you when they charge you for stuff until after it’s time to check out. What a waste.
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August 2022 by Danielle Chester
Did the rapid tension for first time. The massage, just the relaxing atmosphere…..it’s just what I needed.
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July 2022 by Diane T.
I have had a membership for a few years and this last year has been a rip off. I had a microderm infusion today, which is a 50 minute hands on service. I received a 30 minute service. I was then informed that this counted as 2 services instead of the 1.5 services it cost me last time. All for getting just 9ver half the time I'm paying for. This isn't the first time this has happened. I also had a 50 minute facial a few months ago and received 30 minutes of it. I answered the survey I received to communicate my dissatisfaction, and never heard a word. I also had a 90 minute massage that I would presume should be 80 minutes of hands on and got 70 minutes. This location is terrible for providing the services that you have already paid for, and now they throw a card in front of you with how much you should be tipping for each service. The employees are nice enough, but it's difficult to get appointments and then to be ripped off with the times is terrible customer service. Thankfully, I have canceled my service, but now I will be a half service short to even get a final service that I've already paid for. I wrote a review on Google, and they responded by telling me to send a message to the location. I did, and received no reply. That was 2 weeks ago.
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July 2022 by Samuel C.
If you wanna get a good quality facial and get amazing customer service, this is the place to be.
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July 2022 by Diane Taylor
I have had a membership for a few years and this last year has been a rip off. I had a microderm infusion today, which is a 50 minute hands on service. I received a 30 minute service. I was then informed that this counted as 2 services instead of the 1.5 services it cost me last time. All for getting just 9ver half the time I'm paying for. This isn't the first time this has happened. I also had a 50 minute facial a few months ago and received 30 minutes of it. I answered the survey I received to communicate my dissatisfaction, and never heard a word. I also had a 90 minute massage that I would presume should be 80 minutes of hands on and got 70 minutes. This location is terrible for providing the services that you have already paid for, and now they throw a card in front of you with how much you should be tipping for each service. The employees are nice enough, but it's difficult to get appointments and then to be ripped off with the times is terrible customer service. Thankfully, I have canceled my service, but now I will be a half service short to even get a final service that I've already paid for. This place needs some help.
