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January 2024 by Austin Vega
Matt was great throughout the whole process. He took his time to help us figure out what we wanted and then did his best to fit in our budget and did a lot of discounts for us. I ask a ton of questions on big purchases and he did not get irritated and was very patient and knowledgeable.
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January 2024 by Denise Steen
My salesman Matt worked closely with me to find a product that I would be happy with. I am satisfied with my purchase and I can’t wait to get my new bed!
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December 2023 by Patty G.
Michael was fast and very quick with my purchase. I was in and out. I asked him some questions about some of the mattresses and he was very knowledgeable about them. Thanks again Michael!
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November 2023 by Matt B
Miranda was absolutely awesome to work with! We were greeted as soon as we walked into the store, she was personable and asked questions to understand what we were looking for. She made an awesome recommendation and was knowledgable about the brand (Purple). She was transparent about the 120 day sleep trial and explained the warranty for the mattress and frame thoroughly. Management was also friendly and gave no hesitation when we asked if they would price match! As an added bonus they had a promo going on that got us $300 in accessories for our new mattress. Highly recommend visiting this store!
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November 2023 by Amy Lopez
Tried many beds and found the one.. Good quality for bed . Connie explains things very well. Go see her if you want honest, knowledge service.. worth the prices!!
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November 2023 by Roger Larson
Connie was AMAZING!!! Extremely patient and knowledgeable and answered all our questions.No pressure to buy and showed us several options - great to work with and definitely recommend anyone that needs a new bed or mattress to go see her-she rocks!!!
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November 2023 by Mike Forker
Very good experience. Can’t wait to pick off my new bed tomorrow. Miranda was very polite and professional and she did a wonderful job helping everyone coming in the store as well as maintaining our customer service!!! Especially being the only employee in the store.
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October 2023 by Matthew Baker
Miranda was absolutely awesome to work with! We were greeted as soon as we walked into the store, she was personable and asked questions to understand what we were looking for. She made an awesome recommendation and was knowledgable about the brand (Purple). She was transparent about the 120 day sleep trial and explained the warranty for the mattress and frame thoroughly. Management was also friendly and gave no hesitation when we asked if they would price match! As an added bonus they had a promo going on that got us $300 in accessories for our new mattress. Highly recommend visiting this store!
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October 2023 by Cynthia Owens
Jonathan was quick to identify what I needed to help my dad with a move to assisted living. I think his customer skills are top notch and the girl that was in sales room was very friendly. I appreciated it after a rotten day!
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September 2023 by Shannon Blankenship
Awesome experience. Professional, knowledgeable and friendly. So much to choose from, but their patience shined thru. Now maybe I can get a decent nights sleep!Update: Constance is fabulous! She was phenomenal! Thank you!
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September 2023 by Stephen Stephen
Came in here 3 times over Labor Day weekend and the customer service was great. I had Sully help us out our 1st visit and Miranda the last 2 visits. We ended up going with the PosturePedic Mattress.
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September 2023 by Thomas Rees
Constance was excellent, never any high pressure, she just wanted to help me find the BEST mattress in my price range. She was very knowledgeable about the products and gave me a really great package with delivery and removal. Thanks Connie
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September 2023 by Michael Edmisten
Matt our sales person did an excellent job. Asked us all the right questions and helped us find exactly what we needed. No pressure no up sell just good professional service!
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August 2023 by Stephanie Brown
Excellent service! We received recommendations based on our needs but had the freedom to explore all options. The purchase process was smooth and easy, and they had great financing options. Matt at the Mishawaka location was extremely helpful and considerate!
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August 2023 by Amanda Doyle
Jessica was absolutely wonderful. She listened to my needs and showed me several options. Jessica was not pushy but very knowledgeable. She made me feel comfortable and I wasn't rushed to make my decision. I had been 2 other places before here, and she is definitely the reason I purchased from Mattress Firm. She is a keeper. Thank you Jessica, you made my decision effortless.
