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September 2023 by John Gavazzoni
My dad bought a car here and took it back after realizing it was not the car for him. He just wanted his old car back and was willing to pay a little for the inconvenience. They charged him 5k for keeping the car . for less than a week. The took advantage of an elderly man who is in his 80s. Shame shame on them. My family and friends will never do business with this dealership. If I was you I would not either!
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September 2023 by Melissa Miller
My daughter recently bought her first car from a different dealership. .The vehicle began to have some issues here and there, then one day it began to smoke and act up more seriously .My daughter was scared, worried, and very upset since she just bought it. She brought the car here to get it checked out and find the problem. They were able to look at it that day( which was much appreciated)The mechanic quickly spotted what was wrong, and went to talk to her. They said it was a caliper and needs a new one on a front tire, along with new rotators, pads, and a a break hose on the front. He stressed that the car was very unsafe to drive and it would be around $1400! Obviously, my daughter was very distraught and upset, and felt like this was her only option. I about fell over when I saw how much she was charged for these services! $1400 dollars for your everyday services of roaters and pads! They totally took advantage of her and her situation! So frustrating to say the least!
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August 2023 by Miranda Dinardo
I don’t think I could have had a better experience anywhere else! I want to shout out to Ivan and his team for making something amazing happen for me that was almost impossible!! Thank you so much for helping me reach my goal with your hard work and commitment to helping me! I will be back to see you if I am wanting or needing a new vehicle!!
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August 2023 by Jon Burk
I definitely do my research on pricing, interest rates, etc so I knew what a realistic price and payment should be, and everyone in the Indy area was a bit high (and either didn't have the color- or options I wanted) so I expanded my search. Michiana had the exact vehicle, trim, color, and options I wanted so I contacted them for a quote. Being 2.5 hours away, I didn't think they would take me seriously as a potential customer, but when they came back with a price and payment that was significantly lower than I even thought I would get, and ON THEIR FIRST OFFER, I worried that maybe it was going to be a bait and switch situation once I got to the dealership. I made the drive up and from the time I got there, everything was so easy and quick! The offer was 100% correct - there was no haggling over the price of my trade once I brought it in, I didn't get pressured into buying a different or more expensive vehicle, and nobody pressured me into getting the dealer "extras" like protection packages, engraved VIN numbers, or extra warranties. The whole process was so seamless and painless that we drove out in our new vehicle probably 45-60 minutes after we pulled in. And that included the test drive and vehicle features demo/setup. We were shocked but extremely pleased. I would definitely recommend Michiana. Thanks Tamara (sales) and Jimmy (finance) for such a tremendous experience!
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August 2023 by Maritza C.
This is by far the worst dealership I have worked with. Nothing on the salesmen though he did everything he was suppose to do. He was new but he had someone else helping him but still the guy who had been there longer should of double checked that they had all my information they needed and not waiting the month after asking for the same information I had given them at the dealership. This is so unprofessional and ridiculous. Never have I had to deal with this at other dealerships! I would not recommend this dealership at all.
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July 2023 by Andrea Martin
Ryan C. Helped us get into our beautiful new Toyota. He was so kind and helpful . I suggest everyone ask for him. He really listened to our wants and needs. We love our new ride! Thank you so much Ryan
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July 2023 by Ray Garza
Bought a car cash and it was supposed to be on sale and employee discount. The sale and discount was bogus. The first discount they tried to give me was only under $150. We finally got the car at a fair price but then had to wait a week to get the car cause it wasn’t ready like they said it had. So many issues that they said were done before they put it out on the lot and it was all a lie. I wouldn’t recommend this place to my family and friends for being lied to and fast talked. I’m definitely trading this car somewhere else as soon as I get the title in 30 days. This is just my experience but try it if you don’t believe me.
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July 2023 by James Mihalik
Even under construction this team did a great job of acknowledging every customer that came in and letting you know that they will be right with you. Service did a good job and I liked the video that they send while they are working on it.Thanks guys
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July 2023 by marcy glon
Worst place ever. Service department is horrible. Had our jeep in there 5 times in the past 4 months. For electrical issues, and they can't seem to fix it right the first time. And their service dept manager doesnt care at all. He just sits behind his desk and ignores customers. Do not recommend at all.
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June 2023 by Katie
I bought a car here in March. It was my first time purchasing a vehicle through a dealership and I was nervous, as I don't like dealing with pushy salespeople. However, my entire shopping experience was smooth and enjoyable. My salesman was Thom and he was very knowledgeable and explained every single thing in detail. He also stuck to cars in my budget and did not push me into a more expensive option. I didn't feel any pressure at all, and he recommended a stellar car to me that I ended up purchasing.That brings me to June 2023. My car's AC stopped working so I brought it into the dealership for service. Phenomenal job done. They were quick and friendly.All and all I highly recommend, and will definitely be returning for any future servicing or car purchases.
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June 2023 by Veronica Wallace
I went to pick up my vehicle and was treated rudely. Then as I got in my car I pressed the brakes and heard an unfamiliar sound. When I told the representative about the issue he told me it’s just regular wear and tear on a vehicle. I said never have I had my car serviced and it came back like that. I need it fixed!!!!On the other side the mechanic that work on my car came and spoke with me and he looked it over and fixed it properly. He treated me with so much respect and courtesy.
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May 2023 by Susan Graham
Had a great experience. Was greeted by Ivan, who had a great smile, and was not pushy at all. Bought a beautiful Bronco, and was in and out of there in just a few hours. Very happy customer, thank you!
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April 2023 by R S.
*** Update*** After having a leak immediately after having my oil changed at this dealership, and then them saying they will fix the problem (that they caused) for $1400, I have left two messages for the service manager in the last 2 days but NO ONE seems to know where he is. No call back. Nothing. So owner Mark Y. can say "This isn't how we do business" over and over again but apparently this IS how they do business.
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April 2023 by Christopher Creel
From the moment I walked in these guys have taken care of me. The previous dealership destroyed the oil drip pan and plug during an oil change and these guys hopped right to fixing it when I got there. Their staff is friendly and have helped every step along the way. They have inspired peace of mind to a first-time Jeep owner and I will definitely keep coming back to them for my routine maintenance. Overall they’ve done a great job and continue to address any questions/comments/concerns I may have. 10/10 would come here again.
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April 2023 by Julia Henry
On the front side of the sale everything seemed fine. I wanted the car. But after the sale was said to have been finalized nothing was handled correctly. Poor communication. All the blame was put on me, even though no communication to me was made. I feel taken advantage of. Poor business management. Won’t shop here again nor will recommend.
