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March 2024 by Myra Reed
I was in the local (shoe department encore) in Mishawaka Indiana. I was going to purchase not one but 2 pairs of shoes! One pair was priced $24.97 but did not have a box with them. The cashier goes to the back and finds a box and rings up both pair of shoes. My total is over $100.00 so I question the total because one pair is again (24.97) and the other one is $54 ? The cashier proceeds to tell me that the price on the box with the $ 24.97 shoe should be 39.97 and goes to check with her manager. The manager in turn comes over, peels the sticker off the shoe and informs me that people change the tags on shoes all the time and the price is $39.97 ? So now I’m offended because and I tell her that I didn’t change it and the customer should be right! She says no, then blows me off and walks away! I really wanted both pairs of shoes but TODAY they lost a customer because I didn’t purchase either one!!! Very unprofessional and I will not be spending any of my hard earned money there EVER AGAIN!!! Especially since (the manager) was speaking to me as if I changed the price!!!! If I could have given them less than 1 star I would have!
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February 2024 by Bryce Whelchel
Bought pair of Puma shoes wore them 5 times the seam near the left toes is coming apart.. called customer service they say I must pay to return shoes that are defective..not right. And won't take at store I have purchased several pair at that store in the past. They have now lost me as a customer.. as if they care
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June 2023 by Joseph Mason
Decent some knowledge
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May 2023 by nate belcher
First off this place does not keep up with their in store inventory! if you see shoes on their website make sure they have them in store. Also if you buy shoes from them online your not going to be able to track your purchase ? meaning if they get stolen from your doorstep your out of money.. let's see how honest they are about canceling your credit card payment! As soon as I found out the lady had them sent to my apartment I canceled the order on the spot, even though I was told on the phone she could get my shoes sent to the store instead, I felt like I was lied to just so I would purchase shoes from them! Misleading and dishonest ? update.... I was lied to about my order being canceled! The shoes showed up today and I gotta say the quality of my shoes are garbage just look at the pictures.
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March 2022 by J Dutton
If the mall opens at 10am and your own website lists the opening time of 10am, open at 10am. Not arrive at 10:27, play on your phone and then lift the gate at 10:52.
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February 2022 by Rachael Ek
My son loves this place! Good selection of men's athletic shoes. Champion, Converse, Adidas, Nike, Levi. Even around Christmas time the staff was friendly & available. Very little wait time to get the shoes from the back room & no wait in line to check out. Bought a pair of all black classic Chuck Taylors for my boy.
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October 2021 by trevor w
Fair pricing and good customer service
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March 2021 by Terrell Davis
Nice variety of shoes here.
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March 2021 by Jamaul Warren
If u looking to go cheap that's the place
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January 2021 by Riley Swift
Very large selection of numerous brands including Levi's, DC, Asics, and other brands you can't normally find easily in stores!
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December 2020 by Amy Miller
If I could give you 0 stars I would believe me. Worst customer service I have ever experienced. I don't get paid to do your job so don't ask me to. First and last visit I will ever make!!!!
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October 2020 by Michael Crume
Bought a pair of running shoes instore. (They only let you try on one shoe before you buy it, and pull the other from the back) The following morning I find out the size they put in the box is wrong. I return and they say I can wait 2 weeks OR get a refund. Five days later, I'm still waiting on my refund. Don't shop here.
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July 2020 by Slack Panther
Better than Payless.
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February 2020 by Cheryl Ryals
Great selection
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February 2020 by Katelyn K.
Went to UP Mall today to get my 1 year old a pair of shoes. We went to several different places and no one was able to help us until we got to Shoe Dept. Encore. Brian was extremely helpful - taking the time to measure his feet and then helped us pick out a pair of shoes that would work for our picky toddler. We are really appreciative that he took his time with us.
