Spas Factory Direct is a family-owned and operated hot tub store in Mishawaka with over 35 years of experience, specializing in Master Spas and Hot Springs products made in Indiana. It is widely regarded as the best place in the Michiana area to buy a spa or swim spa, known for its best prices, wide selection, and high-quality products. The company provides phenomenal and amazing customer service, with a full-service and professional team dedicated to treating customers like family. The service department is complete, offering professional installation, maintenance, and parts, along with a full line of chemicals with discounts for customers. The staff provides exceptional, personalized, and patient support, often helping customers fix issues over the phone or via video call to save on service costs. The owner and team are described as honest, diligent, respectful, kind, and nice, ensuring customers are fully satisfied. With thousands of happy customers, Spas Factory Direct is trusted for making the hot tub experience enjoyable, stress-free, and a valuable investment in quality family time.
We bought a Michael Phelps hot tub from these folks were very nice and super helpful, especially Brayden! We are building a new deck and not ready for delivery quite yet. They held the hot tub until we were ready. Nice customer service with a great product!
January 2025
Knowledgeable, friendly and low pressure sales… Lynea was great to work with!!
January 2023
The BEST place in Michiana to buy a Spa or Swim Spa, they specialize by offering only Master spa products, made right here in Indiana, 33 years in Mishawaka, 1000’s of happy customers, complete Parts/Service Department, full line of chemicals with 20% discounts for customers, and last but not least “Best Prices” too... read full comment
