Spas Factory Direct is a family-owned and operated hot tub store in Mishawaka with over 35 years of experience, specializing in Master Spas and Hot Springs products made in Indiana. It is widely regarded as the best place in the Michiana area to buy a spa or swim spa, known for its best prices, wide selection, and high-quality products. The company provides phenomenal and amazing customer service, with a full-service and professional team dedicated to treating customers like family. The service department is complete, offering professional installation, maintenance, and parts, along with a full line of chemicals with discounts for customers. The staff provides exceptional, personalized, and patient support, often helping customers fix issues over the phone or via video call to save on service costs. The owner and team are described as honest, diligent, respectful, kind, and nice, ensuring customers are fully satisfied. With thousands of happy customers, Spas Factory Direct is trusted for making the hot tub experience enjoyable, stress-free, and a valuable investment in quality family time.
Love that they are locally family owned. Everyone is so great to work with when I am in the store. I wouldn't go anywhere else.
September 2025
We enjoyed working with Brayden when we purchased our Spa. He was knowledgeable and has been helpful after the delivery with questions.The delivery team did an awesome job with hook up, filling and setup. We used our Spa within hours of install. There is no better way to start the day or end the day than in a Spa.
September 2025
Enjoyed working with Brayden when purchasing our spa. He continues to be helpful with questions/concerns we have as we learn our new system.
