-
February 2024 by Don Reynolds
Fast service. Clear communication.
-
February 2024 by Danis Corcho Ruiz
Very Kind and understandig people with what I needed to do in the store.
-
February 2024 by Michael Gulley
Super rude customer service person at the counter at this locationNo excuse for saying “I love me some attitude” as frustrated customers walk out the door!
-
February 2024 by Dennis Schelstraete
The boxes I keep shipping from this location keep ending up empty at their final destination. I have started taking any and ALL of my packages to the Elkhart location or personally delivering them to an active drive in the area.
-
January 2024 by Robin Varmette
I never wait and they are always polite and helpful
-
December 2023 by Nolan Gilvin
I usually go to this one because I like the Staff.
-
December 2023 by Mark Lyvers
This place is great! Always fast friendly service, it's clean and just fantastic. Trust me when I say when you need UPS this is the place to be.
-
December 2023 by Craig N
The ladies at the store were extremely helpful and friendly. I use the store several times a month and these ladies are fast workers. You are never waiting for service.
-
December 2023 by nanika sissoko
Thank you for service your ups store i has good experience with your delivery past year but I have issues try tracking down my package it supposed go to international ship but my friend drop them of your store but still held up your store for days and I wonder there any update for it thank you for help
-
October 2023 by Kate Gassman
Called ahead prior to purchasing paper. Was told my PDF would be no problem to print on the 130 lb sticker paper. Went to Hobby Lobby, made the purchase. Arrived with file and paper, was told it was not possible. Patty, the "printer", was rude and unhelpful. Terrible customer service. "Well, I don't know who you talked to but I can't put that in my machine." Incredibly unwilling to even pretend to be polite. Definitely not customer centric. Looks like based on other reviews she has treated other customers the same way. I have been to the UPS store in Niles, MI and they were always amazing.Took this project to Fed Ex down the street and they helped me in about 3 minutes. Very helpful, amazing staff, incredibly polite and had no trouble. Guess the competition gets my business from now on. Sorry UPS. Do better. Not impressed. If I could give zero stars, I would.
-
October 2023 by Dylan Bronkema
Blonde hair manager is a rotten woman and should not be in customer service. Terrible attitude and is always looking for a problem. Its became known among locals to avoid this store because of one lady. The rest of the crew is very nice.
-
June 2023 by Cheryl Pieper
Return of Amazon item. Very efficient, smooth and quick. Smile and thank you from staff.
-
June 2023 by Melanie Nichols
I needed to ship materials back to my son's online school, so I printed up some free shipping labels and sent the stuff with my old man to this store. I didn't have boxes big enough for everything to fit in, but told my old man to just get a bigger box at the store. The lady working refused to help, and sent my old man away with part of my return. She insisted that the labels were for those particular boxes, and they weren't. Now, I have to print up another free shipping label and find another UPS store, because we will not be returning to this store. Bad customer service, and lack of understanding about something as basic as free shipping labels and how they work. These reviews are the truth. Take your business elsewhere
-
April 2023 by Manuel Tellez
I dropped off a package to be shipped back to Bestbuy on 3/25/23 and is now 3 weeks since it was supposed to be out for delivery. I notice that my order was never sent back by this location even though they scanned my tracking barcode. Calling Bestbuy they stated they don’t have record that it was sent out by them at all or actually scanned.
-
April 2023 by Terri
Why are the business hours so very limited? I can't speak about their service because I haven't been able to make it in yet given the limited hours. Open until 3pm on Saturday? I'm just going to use USPS and get this package out already.
