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April 2023 by Erwin Cook
Excellent customer service! Friendly and knowledgeable staff.
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March 2023 by Paul Ice
Very great people took time to explained everything and did a wonderful job for us
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March 2023 by Jennie Searing
The ladies here at Jackson hewitt was extremely helpful and professional
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February 2023 by Candy Garbison
Linda is always so kind to all her patrons whom we have witnessed, including us. The expedition of our taxes was much appreciated. We keep returning!!
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May 2022 by Debra Newlin
Here's a run down of our situation which should all be in recorded calls. I dropped off our tax information on Thursday, March 10th. At that time I was informed that it would be the 16th before she could start on them due to being in the office by herself. On the 21st of March I called to see how it was going. I was told they had not been started because she is still by herself. On the 30th of March I received the call that our return was ready. 20 days to complete our return seemed really ridiculous to us. When we arrived to sign our return was not prepared properly. They said we owe the federal government a couple thousand dollars. I knew that wasn’t right. My husband was laid off for 8 months and our business had over $43,000 worth of expenses last year. I don’t believe any of the inventory expenses had been deducted, which was around $19,000. If it had, the person helping us couldn't find or show me where those expenses were accounted for. We asked for our stuff and left. We spoke with Robin in customer support and she was awesome! Apparently, the situation hasn't been conveyed properly, because I can't believe the response that we received from Melinda. I was disgusted . She says we can look at them again but we have to bill you for extra hours and it’s going to cost more because we are short staffed.” . I asked her how it could cost more than the $499 we paid last year, and told her that I was intelligent enough to do them myself. I set up a Jackson Hewitt account and began to prepare them. I would seriously like the results of my prep compared to what the Monticello office claimed our return was. You will be astounded that people are providing such terrible service and work under the name of Jackson Hewitt! Robin told us we would be contacted by someone named Tonya, possibly today. Melinda only added insult to injury by contacting us!Obviously, you can see we have no problem paying extra to have our taxes prepared, since we paid $499 last year. If there was an issue with the difficulty of the job we dropped off for them, it was not conveyed in the entire time that our we were waiting (3/10-3/30). It was after we contacted customer service that they came back with “well we have to bill you for extra hours and it’s going to cost more because we are short staffed.” I don’t understand why they did not communicate with me and do the job properly in a timely manner.I did contact customer service one last time and my case was “escalated “. I was advised to call Tonya at the Lafayette office the next day, but decided I’d just finish our tax return myself online with Jackson Hewitt before the tax deadline and avoid more runaround and headache. I’m not surprised at all that my online return was much different from the return prepared the Monticello office. It was really a horrible experience. I can’t post without choosing a rating of at least 1, but this location gets 0 stars.
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March 2022 by Ralph Smith
They (Linda) did an excellent job. I would highly recommend them. Thanks
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March 2022 by Shanda Marie
This is only my second year filing my taxes. But both years I've went to Jackson Hewitt. They have not disappointed me yet. Linda Wood did an amazing job preparing my taxes this year and I'm very satisfied with my results!! She even gave me good and very helpful advice!! Thank you so much Linda!! I will definitely refer my friends and family!!
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February 2022 by Pam Hankins
I have been going to Jackson Hewitt for 15 years and am very happy with the service. Linda Wood-German at the Rickey Rd. location in Monticello,IN prepared my taxes this year and I am very happy with the results. Linda is a very nice person to work with,has an awesome sense of humor,and knows what’s she’s doing. Thank you Linda
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February 2022 by Cynthia Day
Linda at the Ricky Road location did a awesome job for me this year. I switched over from H&R Block several years ago and I have been very pleased with Jackson Hewitt since then. Hope to get her again next year!!
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February 2022 by Chris Shauger
I've been getting my taxes done for 10+ years with Jackson Hewitt. I've always loved the great service, excellent tax preparation knowledge, and VERY friendly and patient staff like my recent tax preparer (Linda wood german) from Monticello Indiana. I'll be returning again for many decade's to come!
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February 2022 by Tabitha Parish
Melinda is the best. Been working with Melinda for several years, she does a great job and is so friendly! Thank you for making our tax time easy.
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February 2022 by Krystal Mullet
Linda was fast and friendly, didnt take long at all! 10/10 recommend
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April 2021 by Beau Rains
Still waiting ya know
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February 2021 by Mercedes Grant
Amazing. Has the BEST staff. Very welcoming and fast service. Definitely will be returning in the future.
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March 2020 by Donna Caldwell
They did pretty good but when you call them with a problem they dont help you or give you a number to get help
