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January 2023 by Samantha P.
If I could give this joke of a place a 0 star review I would in a heartbeat. purchased a washer from them and within 1 year the appliance went out. I've gotten the run around for 2.5 weeks total. Service repairs have been rescheduled twice without our consent. So far the only solution we've gotten was a $25 gift card. that's literally comical to me. I've spoken to corporate, lowes service advantage, managers, and nothing. To top it all off, they laughed when I told them my son was disabled and I don't have the option of sitting around in a laundromat for hours on end to do my laundry. not sure how it could possibly get any worse. don't give this place the time of your day...
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October 2022 by John W.
This is one of the best Lowe's. The employees are friendly and helpful. They always have a lot of stock. It is never overrun with people so you can shop and not be consistently having to move out of the way . They have some of the nicest bathrooms in a business like this I have ever seen. They have ample parking .
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April 2022 by Belinda B.
Lowes lost my business. Last fall I bought 3 bushes at half price. The sales person told me as long as I kept receipt and tag that they are guaranteed for one year as long as I also bought the dead bushes back. Today I went to lowes to return them for either credit or refund. The manager advised me the 1 year guarantee does not apply to markdowns. I did not see that policy then it today. Their sales people are either poorly trained or they lie to get a sale. It might not be much but I wasted $30 because I believed their salesperson.
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September 2021 by Tia F.
Went to pick up items and also check on order made online. Customer service associate tried to be helpful but had trouble tracking our order. She called over manager to assist and she told us the order had not even shipped. We decided to cancel that order since they had the items in the store. She told us she canceled it. When we asked for a receipt for the cancellation, she said she was unable to cancel it. WHAT? She straight out LIED to us about the cancellation and only admitted it wasn't canceled when we requested a receipt. Unbelievable. We can handle poor service, but being lied to is absolutely unacceptable.
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May 2021 by Larry P.
Delivery personnel are incompetent and incapable. Do not purchase an appliance from Lowe's as they use a private delivery and install team.
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February 2021 by Richard Walton C.
Lowe's and Home Depot have traded places as to who is number one. The same goes with me. Although Mooresville only has a Lowe's there is a Home Depot in Greenwood. I remember when Lowe's first came on the scene they tried to outdo Home Depot and did very well for years in my book. From the staff always asking if they can help you find something (and they still do for the most part), to sealing up their concrete floors and making the store more clean they seem to always one up their competition. Today I think they still do very well keeping their store clean, keeping items in stock and delivering appliances in a timely fashion. HD tends to court the contractor who buy in bulk while Lowe's goes after the DIYer. I know Wall Street doesn't like this but I do. Living in the west, Ace Hardware stores were twice the size they are here with many stand alone buildings so naturally the inventory was vast. Not so good here in the Midwest with older stores and smaller shopping center footprints type stores. This is where Lowe's excels by having pretty much everything you need. I have said it before and I'll say it again I am not a fan of buying merchandise online. I need to see it, touch it, try it on, etc. before I buy and I want the convenience of walking in and walking out with my item; not waiting for delivery. A big box store such as Lowe's will beat out the online competition every day with in stock items and immediate availability.
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November 2020 by JS P.
I have spent thousands at Lowes in the last few years. Today, they lost my business. I wanted a quote on quartz or granite countertops. Was told nobody was available - have to make an appointment. One person working the departmentand she is booked for days to come. There were at least 2 of us waiting for help in the 20 minutes I was there. Lost business? Understaffed maybe? Oh well, I'll spend my $5,000 at Home Depot or Menards. And Lowes will probably not be my go-to store for awhile either.
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June 2020 by Michael C.
Poor customer service. This store is terrible. I have recently done several online orders. The orders were not processed in a timely manner. Employees were rude and unhelpful. I have shopped at numerous Lowe's locations and have usually please with service. Not so in Mooresville.
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June 2020 by Dianestudioart W.
May 22 2020 I paid in advance at mooresville ind store #1168 for corrugated roofing. I was told that doing this would make it a priority and it would be in sooner. BTW, their warehouse had 131 in stock but hadn't shipped to store yet. 5 days later I called to check on the status since no one had called. The sales person, Daniel, had taken my phone # and added it in computer at the time of my purchase. So, when I called I was told that there was no order in there with that #. She finally found it under my name but with a # no where close to mine! I was told the order was not in. Few days later I called again, was told order came in that morning. Great, when can I pick it up. She transfers me to roofing where man says hold & I will check on it...I get disconnected! I call back, get a different service rep, apparently there are 10 of them. She finally finds my order, says it is not in. Ok, but I was just told it is, why is that? She hangs up...this happens 3 more times with a different rep each time! When I would ask to be transferred to store mgr they refused. The 4th call back a rep again says no order but can get it from another store. Hhmm...at time of purchase I was told they can not ship from other stores but my order is a priority. Ok, so I ask 4th rep where is the store it would be coming from, she says Beech Grove IN, a few miles away. Great will it be here in a few days? Oh no, it will be at least 7 days or more! Biting my tongue by now I say go ahead and order it in then. Today is june 1st, still no roofing! Wrote to home ofc., no answer yet. All I want is the 16 panels of roofing I paid for so I can fix the dang hole in my roof! What is wrong with this store and their totally incompetent employees? Where is the manager, if indeed there is one!
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November 2018 by Clark W.
Tried to buy a microwave. We couldn't get anyone to sell us the microwave. We didn't buy the microwave. There's a Menards right down the street that's way better.
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November 2017 by Wanda M.
This was my first visit to this location and found the store employee's helpful except in the gardening area. They seemed like we were disturbing them looking for a specific item we couldn't find after thoroughly searching. The 10th St. and Avon store was out of an item we needed but Mooresville had in stock. So here we are picking it up. The store was clean, well organized, no clutter in isles and prices were clearly marked on thing I was interested in. I like Lowes and shop at often. I love home projects and they always have great pieces to help complete my peojects.
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October 2017 by Jennifer R.
I bought two five gallon pails of Olympic Maximum Clear Wood Sealant. Roughly $300 worth of product..I took them home, we shook them thoroughly, and we put two gallons on my picket fence that Saturday morning. We noticed that the sealant had a golden rod color but assumed that it dried clear like the container was labeled. Many sealants have a cloudy color or a light hue before it dried. The wood had been dry for several days and we allowed it to dry for over 24 hours before checking it. It dried a mustard yellow on our wood picket fence. I called the manager and she said that I should bring it back in and she would take care of it. When I got there I had to wait for awhile, the manager wouldn't see me and told an employee to tell me that she didn't know of anything and didn't come out and help me. The store clerk did give me my money back - so that's good. But now I get to spend another day stripping my fence and getting it ready for the product I will buy somewhere else. One staff member was very kind. The other staff member seemed uninterested in helping but wasn't rude or anything so I gave them two stars.
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March 2017 by Ken N.
I am not a "hands on" kind of maintenance guy...I usually make matter worse than better. Having confessed that, there are some tasks that even I can do. And when I need a tool or piece, I always go to our local Lowe's. The folks that work there are helpful and aren't hard to find like in some other big box stores. They usually have the items I need, but if they don't, they are willing to order them for me. I don't spend a lot of time waiting in line either. They have plenty of room in the aisles and they have a complementary lawn and garden center that has a nice variety of plants and veggies. Review #255
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May 2016 by William A.
It's an improvement store they all seem to be the same friendly staff adds little to the trip
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March 2016 by Erin B.
For me, Lowe's wins over Menard's. The workers seem friendly and happier in their jobs overall. They acknowledge and speak to you. Menard's has started getting better about this, but Lowe's still reigns supreme. The selection is great. Lowe's doesn't try to be a grocery store. They also allow us to bring in our dogs which is way cool and often convenient because they're with us oftentimes. I do find it disappointing that they have taken their pet section out. At least, I can't find where they've moved it anyway.
