October 2018 by Denise Lowe
We have been loyal 5th/3rd bank customers for 40 yrs. We have a considerable amount of money there, excellent credit, own our home, vehicles, have large pensions, 401ks, IRAs, have no debt. We are retired, in our 60's. We hadn't bought a home, for 30 yrs. On JUNE 25th, we went in to get a mortgage. We were approved on the spot. We NEVER heard from the loan officer again, until I CONTACTED HER!! Our daughter and family moved home,from CA, as my husband is very ill. We were going to let them live in our home and down size to a smaller home. We should have been given a list, of all documents we needed, from day one, we didn't get one. I had to contact her AGAIN, to ask what she needed next. Our loan officer was a nice woman, but so slow, ineffectionant, and blatantly lied to us. They had all the documents and paperwork, they needed, signed. We were putting $30,000 down, mortgage $82,000.
