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November 2023 by Carolyn Smith
Went to see about new tires in front of car, salesman was very helpful. He was also helpful to put air in my tires, I am 83 yrs old and walk on cane, not able to put air in car by myself.
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November 2023 by Rosie North
We have had numerous bad experiences at Belle Tire and have tried to give them chance after chance. However, this last experience was the WORST! My husband spent $1400 on a new set of tires for his truck. His rim had a crack that we didn’t know about and Belle didn’t think it was important for us to know this when they were changing the tires. Instead they put a nice piece of tape on the rim and called it good. This is most definitely a safety concern but also a complete waste of our money since we have to now purchase new tires and rims. We tried calling customer service to see if there was anything they could do and they said it was up to the manager. We talked to the manager and he said he had no way of knowing if they didn’t tell us that it was cracked, which is HORRIBLE customer service pretty much calling your customer a liar. Please keep in mind these tires are only 3 months old. We are now out $1400 all because a tech didn’t think it was important that we had all the facts before putting the tires on the truck. Discount Tire will now be getting all of our business and I will be sure to spread the word relating to our experience at Belle in hopes that no one else has an experience like ours. Being in the customer service/marketing industry word of mouth is the most effective way to earn new business.
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November 2023 by Kara Westfall
We LOVE Belle Tire in Muncie! They have taken such great care of our vehicles. They will repair leaks in tires for free (even if you didn't buy the tire there). They also do general auto maintenance. We have had everything from tires, brakes, and shocks replaced. They are fair on their prices, quick to do the work, and very easy to work with. We trust our vehicles with Belle Tire!
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November 2023 by Ari Haniford
I RARELY ever do reviews, but it was my first time here ever. Everyone was friendly, but really didn't expect to pay almost an additional $30 for a tire. I selected the cheapest option, the Solarus, as that was the one I budgeted for. They put on one that was $50 more without asking me or telling me until it was time to pay saying it was the "better one". Good thing I had the $40 coupon. I should have fought it, but I didn't. The original cost after the coupon should've been around $50, but I ended up paying $77. They really shouldn't be doing that without explaing to the customer beforehand. What if I only had $60 to my name and couldn't pay the $77? I knew what I was doing when I selected the one I could affordSadly, this will be my first and last time I'll be going there. I had a gut feeling that they'd try to pull something since I am female presenting, and in my 20s. Communication should and would be better on why changes like that are made. Also discuss it BEFORE you put on the tire. I will say they did waive the warranty and installation fee. Thank you for that, but still wasn't pleased. I left not the happiest, but I didn't want to be a "Karen". Next time discuss it with the customer before doing it period OR discuss options before going to replace the tire.
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November 2023 by Jacob Banks
Awful experience. I don’t know the associates name but he has awful tattoos on his arms and hands that look as if they were done in a kitchen and a bit chubby. But anyway he Lied over the phone stating the tires we brought in were “bald” and stated their standard of bald is different than ours. Took them to Marion they put them on no issue. Won’t be doing business with these guys ever again unless It’s elsewhere. ??
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September 2023 by Rachael Underwood
They helped me out tremendously with new tires that fit my budget. I was stressed out and they helped eliminate the stress. They were informative and compassionate. Thanks belle tire!!!!!!
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August 2023 by Aceton Messer
I went from having a Wednesday appointment to them moving it up to Monday and changing my tire out in under an hour. Amazing service. Clean environment. Staff was super friendly and welcoming. Will definitely recommend belle tire and going there again for my car/tire needs!!!
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August 2023 by Rex Colbert
Tristan was easy to set up an appointment with and Tre was a good man to finish up with. They did a good job on my daughters car with 4 new tires and an oil change. Thank you Belle tire Muncie.
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July 2023 by Tiffany Wells
I had an alignment done which was fine. However, when checking out it was expensive. Upon, checking my receipt, they added a protection plan for $39.99 without asking me. They could've offered the protection plan to me, but to add it arbitrarily is bad business. I will not be returning.
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July 2023 by Joseph Josephson
They were able to align my Mercedes-Benz with "broken parts" better than the dealer after the dealer did 12k in extended warranty repairs. They didn't find anything "broken" but my Mercedes is rare with complicated control arms so I'll give the dealer the benefit of the doubt. The techs and staff are polite and friendly and don't treat you like a dog for asking stupid questions or cashing in on your warranty. Avoid tire barn at all costs.
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July 2023 by Daniel K.
Things have changed tremendously since new management have taken over!I called because check engine light appeared on the dashboard and was told it would be $65.00 just to look at my car, please keep in mind my wife and I have spent $1000.00's of dollars at the Muncie location! The service clerk said the charge was because customer would use the service and go elsewhere to get the work done for cheaper prices! Unreal!!! Service clerk never ask for my number to put in the computer and if had , he would have realized all my business for my automobile went to his company and to top everything off I called another Belle Tire 30 minutes away for service and the clerk there had know idea why a fee was quoted for a light check in the dashboard?!Great company poor management, I'm done with the Muncie location until moves to frontend employees are made!!!!
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June 2023 by Jayden Wargny
Great prices and great service. Only took 1 and a half hours to change my tires. Very good compared to others
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June 2023 by Terry Grayson
I unexpectedly needed 2 new tires and my brother recommended me to go to Belle Tire. And boy am I glad I did!!! All the salesmen and the mechanics was awesome! And the guy that helped me, His name was Daulton, went above and beyond my expectations to get me the best price that he could. Could not ask for a better place to go to and they have a customer for life. Again this place is awesome!!!
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May 2023 by Jason W
Belle Tire is the only shop I trust to get my car worked on. Even though I gave them a max amount I wanted to spend for any work instead of just doing the work they called me. Even with the work that was added was still way below what I set for the max amount. They always treat customers really well and when they can they help customers with prices. I will always use Belle Tire for my car as they are fair honest and dependable.
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May 2023 by Joshua Hudson
Today I had an appointment for 8am..Truck was dropped off at 8am. At 930 my truck was still in the parking lot..keep in mind I'm directly across the street looking at my truck. That is clearly still in the parking lot untouched. I call on the phone and ask the status of my trk. I get told first it was in the bay..which I knew was a lie..then get told oh sorry we are doing another trk then you will be next..I ask what is the point of making an appointment when 1.5 hrs later my trk still has not been touched..response was that's how it goes...I Cleary went in got my keys and politely told the they were very unprofessional and that I would never return..response was have a great day.
