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October 2023 by Chase Compton
Great team, professional and patient throughout the extended warranty process. Thank you very much.
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September 2023 by Stephen Mitchell
Would give zero stars but Giving one star because at least Steve Gaddis took the time to talk to me and listen to me unlike one of his managers Sam, who kept cutting me the customer off when I tried to explain my point, long story short we took our Jeep to a certified Jeep dealer to get repaired after an accident, the received an $8-9K bill from insurance on this job, when we go to pick the 2017 Jeep Wrangler Sahara up the radio, navigation & backup camera isn't working anymore. They were both working when the car was dropped off! They charge $500+ to replace the radio and still leave the backup camera nonfunctional! They had the car nearly 2 months! I call to make a grievance about this ... The manager Sam says they have no motive to mess up the radio, when asked how did it get messed up, they said they don't know?! So I asked them, if you were a customer and you leave your possessions with a repair shop and when you come to get it something else is broken how would you as a customer feel? Sam proceeds to essentially insult me by saying my position is dumb, or rather he is dumbfounded at how I could even in my wildest dreams perceive that anyone in the entire world would possibly understand my position, he cuts me off so much that I can barely get out any of my points, finally I ask him to talk to an owner a business owner like Steve Gaddis so he goes to get him, I talk to Steve and finally get him to admit that he sees my point on this... at that point this has already gone on for 30+ mins, I am too young to know about the days when businesses actually care about their customers. Hey since no-one knows how it happened, but it happened on your property I'd even be willing to split the cost with them, but no some businesses or especially their workforce don't understand that we didn't have to choose them to do the repairs. We didn't have to allow our insurance to pay them a 4 figure payout! I don't know about you but if I have someones property and something breaks on it while its in my possession I've got the decency to at least own up to it. I would not recommend this place if you want to be appreciated. Steve Gaddis via phone agreed he understood my position, I hope he can get his staff to see that you don't take advantage of your customers just to save yourself a little money. I don't recommend doing any business with them until they get a staff that appreciates customers! or ones that realize that they've lost way more than $500 by not taking care of a former customer!
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September 2023 by Tai Wright
0 stars if I could. Finally got my jeep back after a month of lies, and now I have more issues with my Jeep, then what I went in there for in the first place. One thing fixed and a 1,000 things broken IE. back camera and navigation not working. Called to complain and was told I would have to pay up!!!! Travel further away, this place isn't worth the headache or the empty pockets. 4 stars??? lol
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August 2023 by Joey Z.
purchased an extended car warranty online. I was contacted by Travis. I was told that I needed to pay $200.00 downpayment and the balance would be spread over 24 months.Well, I got charged $200.00 TWICE in the same day.Do not purchase anything from this dealership.I do have photo proof.
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August 2023 by Tammy Stout
Very very expensive for a jeep key, they wanted 725.00 for a key for our Jeep Renegade so I called a lock smith and got the exact same key for 200.
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July 2023 by Brian Duff
Best buying experience ever. Felt like I was part of the family.
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June 2023 by Lana Swoape
Jordan was extremely helpful with fast and friendly customer service.
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June 2023 by Thomas Underwood
Terrible customer service. Will get rude when you would like them to do the things they told you they would do. Also prone to to lying through their teeth and back tracking when the service they said would be taken care of is now your problem. Overall terrible time would not recommend.
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June 2023 by Wayne Washler
I had great service at Gaddis, until now, I have spent over $400 on a brake rubbing sound and I have complained to Gaddis, but basically was told sorry about my bad luck. For $100 I got my brakes fixed by local guy at AtoB Automotive.
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May 2023 by Robert Gustin
It is all about the money not customer service. I spent an hour or so there this morning with salesman Jordan Volz. I was very honest with him and I told him it was between a car he had and one other another dealer had. and that I would buy one or the other. I asked him to give me 24 hours but that I was leaning towards his. I made my mind up the same day and called Jordan to tell him I would take it and he told me another lady had called 5 minutes after I left and expressed interest in the same car and rather than give me the courtesy of picking up his cell phone and calling me he just sold it from under me. I told him I would have put a deposit down to hold it if I need to but I wasn't given a chance. It is all about the money. very poor.
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May 2023 by Norm Moles jr
We bought a jeep cherokee from another and started having problems took it to Gaddis 30 min later they it diagnosed and fixed....they are great
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April 2023 by Ken Markos
My daughters car broke down while at Ball State. Being 3 hours away Clynt was a HUGE help from towing it to the shop to keeping me updated on options. He made the experience very stress free.
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January 2023 by Mike W.
Total lack of communication and no customer service skills. Performed work without authorization.
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November 2022 by Chad Massoth
I don’t typically write reviews but sometimes you feel obligated to share when the customer service and truck service event is OUTSTANDING! Best service I have literally ever had. Everyone was so nice and helpful not to mention they completed everything in a timely manner! It’s refreshing to know good old kindness and passion for pleasing the customer still exists. See you next time, thank you everyone at Gaddis!
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October 2022 by Jeff Cook
Was charged for an alignment when nothing was done. Then was told because I did not put on the sand tire that is the reason they would wear bad. First set only lasted 20,000 miles.
