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August 2023 by Brittany Reynolds
I highly recommend Caliber of Muncie. Someone backed into my brand new Camry and I was able to get it looked at next day for an estimate. And had it in for repairs within a week of the accident. They were pretty good about updates. Gabe called at least once a week to keep me updated on where my car was in the entire process. I picked it up today and you cant even tell it had been backed into.Thank you Caliber for getting my car back to looking brand new.Services: Painting
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August 2023 by Rochelle Hagan
Took my vehicle to be repaired due to hail damage. Repair work was exactly what I expected and I am very happy with the service, with their keeping me informed through the process and the timeliness of the repairs. Will definitely use them againshould I have a need.Service: Body & Trim
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August 2023 by Adrian Dunn
This place knows that they’re doing and are professional about it. Gabe spoke to my son and gave an estimate for his 2005 Corolla. He was upfront and honest and gave a suggestion that most places wouldn’t give. Gabe has my sons best interest in mind!!
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July 2023 by Carol Kommer
Car went in for repair. I was really pleased with the outcome. Gabe sent me daily updates on the repairs. I would highly recommend this company to family and friends in need of damage repairs. Thank you Caliber for a job well done.Services: Painting
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June 2023 by Melvin Williamson
The communication from the shop was fantastic - I received messages every step of the way. The work they did was solid too.Services: Painting
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June 2023 by Sherrie Glass
Had work done on the back hatchback of my Yukon Denali. The back window was busted and the brake light and spoiler were damaged. They did an excellent job repairing it. Got a text from them almost every day about the progress and they got it finished eight days BEFORE they promised!!! I recommend them to anyone! I am so pleased with the service and the quality!Service: Body & Trim
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June 2023 by C Sparks
I am really not that pleased the process this company follows. I had a small scratch on the front bumper. The car was drivable but they would not order parts until the car was dropped off per their person who said “they don’t pre-order parts”. This is even after I signed the insurance check over to them so they were prepaid. After I dropped it off they let me know two days later they just ordered the parts and it will take another week to get them in… then the next week came and another delay came. I realize they cannot control when parts come in but there was no reason they couldn’t order the few parts and had me drop off the car when they came in.. It was just a scratched front bumper and my didn’t impact driving or the safety features. My insurance adjuster was also confused by this.With all this I regret taking my car to Muncie Caliber Collision. Restoring the ruthenium of my life certainly wasn’t a priority if there’s. Process over costumer care was.
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June 2023 by travis stroud
The quality of work was adequate but customer service and communication was terrible. Starting on may 23 I was told "we may be looking at friday (may 26) possibly even monday (may 29), but of course I will let you know. thanks" I never heard back from them so I finally contacted them on May 30 but they did not contact me back until may 31 when they said, " Hello Travis, My painter did not get van painted friday. his plan is to get it painted today and it is a decent build but we are hoping to get you ready by end of week."I asked for an update at the end of the week and it said "Good morning Travis, My paint team had a lot of cars to paint yesterday, it is in the booth though today, pretty big build. may go into monday. I will let you know the progress he makes today on the build later today. thank you."Again, I did not get an update later that day. I had to contact them the following Monday (June 5) asking for an update and I heard back from them saying, "Good morning Travis, Gabe is not here today, I wanted to let you know that your van is painted and the technician will be putting it back together today. We are waiting on washer nozzles to get her from Honda they're telling us they will be here tomorrow. I will update you again tomorrow. Thank you Heidi"I never heard anything the next day (June 6) even after messaging them and asking them for an update. So I messaged again the following day (June 7) and they told me they were still waiting on a nozzle to arrive from Honda. I ended up calling Honda myself to get a realistic timeline of when the nozzle would be delivered because it was clear I couldn't trust their timeline anymore. And thankfully I was able to get Honda to expedite the nozzle and was finally able to pick my van up! Nine days after they told me it would be ready.
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May 2023 by Phantom LeMaster
I was very pleased with Caliber and all their staff. They were very professional and timely on my needs! I would highly recommend them for any service you have with you vehicle.
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May 2023 by Claire Aldenhuysen
I was in a vehicle collision and needed some repairs done. I took my car to Caliber and they were outstanding! Everyone was wonderful, accommodating, patient, and helpful. I ? recommend Caliber.Service: Painting
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April 2023 by Brock Glaze
The city was doing road work in front of my house, so they asked me to park on the side of the road (otherwise, I wouldn't have been able to get out). Well, within an hour of being parked on the road, someone accidentally hit my truck. The other person's insurance company sent me to Caliber Collision.Caliber Collision could not have been better about keeping me informed throughout the repair process. The total repair took a little over a week (but they absolutely over-delivered concerning the body work that needed done). I picked up my truck today, and it is back to being like-new. The paint match is perfect. Even the little sparkles in the black paint are a perfect match to rest of my truck. I looked closely in various angles of sunlight, and I cannot tell a difference between the re-painted quarter-panel and the rest of my truck.Also, the customer service was always extremely pleasant and thorough.So, take my 5-star review! I will absolutely go back to them for future work.Services: Body & Trim
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April 2023 by Joann Burton
Great service. Constant contact all the way through and the car was returned 17 days sooner than expected.
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April 2023 by Debra Case
A very special thank you to to Gabe and his crew and the front office staff for the special attention and great service we received. Best ever!Services: Body & Trim
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March 2023 by Paul Jenkin
Great job on my Genesis bumper repair. Hard to match white pearl color, but they did a great job. Staff was up front about potential delays with parts, but everything came in much faster than I anticipated. Great experience, definitely recommend.
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February 2023 by Raj Bhattacharjee
This is the best collision repair facility within a 50 mile radius. The front office welcomed me with a smile. Austin explained everything that would be done to my vehicle and the overall process. Austin kept me updated regularly and my car was ready exactly when they promised. This is my go-to shop for any future needs. Caliber Collision Muncie rocks!Services: Electrical
