DICK'S Sporting Goods in Muncie is a popular store that offers a wide range of sports, outdoor, and exercise equipment. Customers appreciate the knowledgeable and helpful staff who are willing to spend time assisting with various needs, from finding the right shoes and golf clubs to setting up fishing gear and tuning bikes. The store carries footwear, workout clothes, camping gear, bikes, kayaks, and sports equipment from top brands, often offering the lowest prices online with options for in-store pickup. Many reviews highlight excellent customer service, especially from the store managers, who go above and beyond to help resolve issues such as warranty problems and incorrect orders. Customers have praised the staff for their kindness and willingness to ensure satisfaction, even when the process is difficult. Some mention that the shoe department can get busy, and there is room for improvement in staffing levels, but overall, the staff’s effort and friendliness shine through. While the selection of work boots may be limited, employees are helpful in directing customers to other stores. Overall, DICK'S Sporting Goods in Muncie is known for its friendly service, wide product selection, and commitment to helping customers find the right gear for their sports and outdoor activities.
Need more workers in the shoe dept. One guy and a lot of customers needing shoes. He was good but that was a lot for one person. Could do better on sales.
March 2024
I received a pair of shoes I ordered and they were the wrong shoe. I can't say enough about the Manager in Muncie Indiana he was awesome, he found me the right shoe and gave me the online price for the trouble I went through.
November 2023
Very good customer service from multiple of the employees here.
