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January 2024 by Billy Nickey
Do not use their webstore. Long shipping times combined with ineffective customer service is not a good thing. The 1-3 day shipping times advertised on their site are fraudulent and false advertising. 1-3 weeks are the real world times.Use any other reputable online retailer.
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January 2024 by Matthew Hubble
Prices where wrong and was told by employee it was my problem now and nothing they can do was told I just have to be mad about it
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November 2023 by Bruce Ursulino
Employee there said I had to renew my pro membership to make a purchase. Insane. Drove down the road to Best Buy and got it without the 25$ 'membership' fee.
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October 2023 by Scott Denney
Never complain about GameStop but don’t ever buy used controllers from them bought a red PlayStation 5 controller that drifted really bad. I know they test these things but I don’t know how they missed the drift. I took it apart and the controller had nicotine gunk around the insides. Please GameStop is a good store but spend the extra $10 to get a new controller. $60 controller that just going to the trash.
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September 2023 by T1000
Love gamestop, but there is a disconnect between the physical store and online. They will run sales online they won't honor in store. So to get the sale you order the item pickup right in the store. However you cannot have the item. You have to wait until the order hits their system in the store. Last night took 40mins before the online order hit the in house system. Just honor the online sales...
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July 2023 by Savannah Whitacre
Me and my boyfriend are from Fort Wayne but were up in Muncie to get a switch for my birthday on the 15th we decided to stop in and get some games and other things. We absolutely loved how the store was organized and they guy on staff I think his name started with a B and he had longish curly hair but I don’t remember but he was super helpful and nice he made sure we where informed about all warranty into and made sure we left the store satisfied he definitely deserves a pay raise.
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July 2023 by Alejandro Licona
Victoria was a very helpful employee??
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February 2023 by Sarah Thompson
Victoria, the store associate, was super duper helpful. We had an issue with a digital gift card, and she was willing to spend the time on the phone with their store support to get our issue fixed. She was really friendly and willing to help.
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July 2022 by Brooks “Baconator883” Bacon
This is where I preorder my games the people are very nice and if you want something or need help with games
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January 2022 by Kimber Daly
3 employees working one person walked in after me and the person I was with. We were not greeted when we said hello, not asked if we needed help with anything. I made a comment about wanting to get info on a game system to buy and was ignored. Went to look at things for the current game system I own still nothing said and we were there looking for 20ish minutes. When the other person walked in about 5 minutes after us they were greeted and asked if they needed help. At one point 1 of the 3 employees did take a phone call so I can't say anything bad about them since they were doing their job. Its just frustrating when you even ask for help and you're not given it. This also isn't the first time I've had this issue and addressed it and no one cared. So much for giving more chances. I guess I will take my business else where since things have not changed.
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January 2022 by That Dude
Love this place! John is a local legend he knows everything it seems about game and systems Always helpful!
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December 2021 by Jacob Struble
Great buying experience. I went in to buy a headset mic for a present for someone. It was right before close and they could have rushed me out the door but they helped me find the right headset. They helped me fill my needs not just recommend the most expensive product. They had some great deals and ended up getting multiple gifts there at fair prices. The person helping me, Ricky, was great to work with. I plan on going back for my video game needs. It may be simpler to order online, but shopping local with them was worth it.
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September 2021 by Kim Runyon
Didnt have the posters i went to get my grandson but they had plenty of ganes that he loved service was gast m froendly
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May 2021 by johnny hatchet
Quick and easy got Pokémon snap in a snap
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March 2021 by Constance Burrell
Got a used Nintendo controller and I’ve only had it for a couple days and it’s drifting