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November 2024 by Tessa Murray mhZb a mm. Baby. JonMRiZ
Watched a van get towed from the Wendy’s on McGalliard around 2:45pm today. The tow truck driver allowed the family, including 2 young children, ride in the van while it was being towed.
I called Northwest to notify them of this because I’m extremely worried about the safety of the children & their excuse was “well, they aren’t going far”. When asked to speak to a supervisor about this I was hung up on.
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October 2024 by Hamdel naghoLa
Very bad company don’t towing your car with them
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October 2024 by Donnie Boi
So I called this place a few days ago because they are withholding my personal belongings they told me that I would have until Sunday to pay them $500 to get my belongings or they will sell my car even though they do not have the title to the car. I refuse to give them the title until I am allowed to get my belongings and I also went to the building a few weeks ago and they only told me it was $300 but now a few days ago when I called they said it’s now $500 and if I don’t pay them soon and give the title they will just sell the car on Sunday even though I know they can’t legally sell my car without the title to it I am frustrated with this company over not being able to get my school items and personal belongings
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October 2024 by Esmeralda Lopez
Called in for a quote lady at the desk who answered hung up on me when i said hi good morning im calling for a quote then i called back said the same thing and she just said wait then when she got back to me she just sounded like she hated her job and as if i was annoying her with my call she was so rude anytime she didn’t understand she would so rudely say “what!” Then as soon as she got all my information she just said ill send a driver and when i said excuse me i was calling for a quote she sounded bothered put me in a brief hold and gave me a ridiculous price for 2 mile tow and said it was an estimate so could me more like why ? I gave you all the info so i can get a price not a guess … any way called around and got a way better price and 1000 % better service from nye wrecker … which will be deserving of 5 star review northwest you need better customer service they are the face of the company if thats how its at the beginning i cant even imagine how the rest of the service is.
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June 2024 by Debi Coil
Jeremy was really great. He was professional, helpful and genuinely concerned about our welfare. Great work and got us safely back on the road. I highly recommend this towing service.
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April 2024 by Shae Tongate
Had some miscommunication about my vehicle and personal belongings,
Management called me back and worked everything out! They may seem shady but they have to make money like everyone else! Note to anyone who sees this, don’t drive without insurance
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March 2024 by Eric Dehner
I dont know how they get any good reviews i needed a stepdeck loaded on to a flatbed that i brought to their lot was told when i called it would be 150 dropped stepdeck off went 15min away pick up flatbed brought it there was getting set up to load was told it was 450 needless to say i had to move everthing back dont trust these liars it will cost you
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February 2024 by Woodie Woodall
This company is trying to charge us now over $700 to get our personal property out of our vehicle. I think that's against the law but I guess this tow company makes its own rules
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February 2024 by Joseph Chenoweth
Don’t use this company they shady snd will do anything to get more money out of you cause they in Muncie police back pocket
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February 2024 by A L
Of course, with this recent super cold weather, my battery gave up. Dawn in the office was very kind and helpful. Larry came out AFTER his day was supposed to already be finished to help me. He was efficient and professional. Couldnt appreciate it more. Thank you!
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February 2024 by Timothy “Sickkenly” Barrett
Locked my keys in my car for the 4th time this year, Chris showed in a record time and had the door open before i even had time to ask for his name! Great guy, great service!!!
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January 2024 by Andrea Turner
Chris arrived faster than eta. He was very kind and was very helpful. He jumped my battery and it started right up! I thought it needed towed to be fixed. He had such a pleasant disposition and made a very cold, rainy, nervous situation much better. I will call for him again if I ever need assistance. I’m very thankful for Chris!
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January 2024 by Robert Kirby
When they impounded my car I tried to sign the title over so I could get my work tools out of my truck and they basically said they didn't feel like doing thepaperwork and tried to charge me over 200 dollars after one day at the impound. It was put on a flatbed for NO REASON the keys were sitting on the dashboard all I did was slide into a snow Bank going under 20miles an hour (UPDATE )When I brought my title over to your Muncie branch the clerk outright refused to take the title and I had over 2000$ in construction tools in my trunk that I was not allowed to get back. they said it was totaled when I know for a fact it just had a flat tire and a dead battery and I was told multiple times that they wouldn't take the title because they didn't want the car. Because of this I lost my job and my home. I can't work if my tools aren't in my possession and the person I talked to outright didn't care and basically told me to get lost. I'll never go to Northwest towing again.
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January 2024 by Linda Hart
Called AAA on Christmas night with a damaged tire. AAA was out within 20 minutes with Chris doing the service. He was extremely courteous and professional.Very accommodating. Very well done.
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January 2024 by Cassidy Shoemaker
Chris was amazing. As a single mom with no help, he was willing to go above & beyond to make sure my son & I were safe. Not only was he helpful, he made the experience super enjoyable. He let my kiddo (who loves tow trucks) help get my car on the truck. Give Chris a raise!! I was going to be stuck, but Chris made making sure me & my son were safe instead of ditching us. I originally asked to have my spare put on my car, but he didn’t feel safe putting it on. Changed it to a tow & made sure we got where we needed to be. Thankful for Chris, especially around Christmas time ❤️
