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March 2025 by Southern Mama
Stole over $150.00 from us.
We went into this store to purchase dog food for our dogs.
We purchased $150.00+ in dog food. At the card reader it said "Accepted Thank You". However, the register froze and did not print a receipt. The cashier saw that it said "Accepted Thank you" because we showed him as soon as we realized the register froze
The store manager, Natalie Safford, had us wait well over 15 minutes while they tried to find the receipt from another cash register. It wasn't found. Online, our bank showed the transaction "Pending". Natalie asked us if we wanted to run the transaction again. No. No way were we going to pay for it twice. So we purchased 4 cans and left. Natalie said the transaction should fall off from pending on our banking site in a few days. She said if it does go through on our end, to let her know and she will give us the dog food. Its three days later. The transaction went from Pending to Paid on our online banking app. We called Natalie who looked up the receipt again on their end. According to Petsmart they have still not received payment. On our banking end it shows it paid. They will not let us come get our dog food. Oh but Natalie did give me a hand written note on her card giving us 20% off our next purchase.
So we called the corporate office in Phoenix Arizona. Customer Care. We spoke to Caitlyn who looked up our account and told us the same thing.
Caitlyn said that if it still doesnt show as paid in their treasury department then we can contact our bank because "the payment is on hold". On Hold? It shows as Paid.
So I told Caitlyn that I would be posting a negative review on Yelp and every other social media website I can find and if they let us pick up the dog food, we already paid for, then I will remove the negative reviews.
Cailyn told me I can do as I please. Imagine that, customer care giving me permission to do as I please. Sounds wrong to me but that's my reality
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February 2025 by Matthew Ferge
Found everything that I needed, but had an unpleasant interaction with a cashier named Lex. Made some passive aggressive, vaguely negative comments about the contents of my cart and seemed to question my ability to take care of my animals. I understand looking out for the animals, but treating customers like they are neglectful is poor customer service. Their comments, attitude, and all around energy makes me hesitate returning to PetSmart for my pets needs.
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January 2025 by Travis Decker
Not a great selection of what I needed
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October 2024 by Laura Brant
They are a great place to shop for all our pets.
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October 2024 by Amanda Pratt
They have everything , very helpful and friendly. To expensive ..
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September 2024 by Scott Ridge
Petsmart sells aquarium pumps but then doesn't sell parts to keep them running.
Such as a simple filter.
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June 2024 by Kris
I like the local Petsmart. It’s always clean and the staff is friendly. They have a cat groomer now too, so that’s a big plus!
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May 2024 by Heather Hult
Didn't have what I was looking for, but the employee I spoke with was very helpful.
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May 2024 by J G
My bird passed away after a few days, and they refunded my money. Helpful and compassionate young lady at the register.
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May 2024 by DeWayne Harris
Excellent place to go and look around. I love it.
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April 2024 by Kathy Anderson
This place is great
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April 2024 by Rebekah Hill
PetSmart is always fun to visit. I usually look at the different pets they have and visit the cats for adoption.
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April 2024 by Jody Simon (Lucky)
My New Puppy's First Outing to go Shopping.
Love PetSmart for help in socializing My Dogs in Public.
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April 2024 by Ethan Raymond
Yo if you want a toy for your pet come here
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April 2024 by Rich H
Terrible fish shop, we need a good fish store in Muncie
