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March 2024 by Chad Crofford
I have had multiple bad experiences with the Safelite Muncie shop. The windshield they put in is fine, there have been multiple follow-ups about broken trim pieces, them saying they ordered parts, then never hearing from them again. Safelite's reputation is 100% opposite of the experience I have had with this shop. Get your windshield replaced elsewhere.
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March 2024 by Kenneth Strickland
Nice, focused service. Wiper blades are great.
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February 2024 by Michael Caylor
I had a rock that kicked up and cracked my windshield and I went in there. I have stayed farm insurance. And they fixed it in less than a 1/2 an hour. And I was on my way great place
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January 2024 by Collin Shelton
Had my windshield replaced about a month ago. I accidentally broke my windshield while replacing my windshield wipers. I was prioritized and was in/out in less than an hour. Windshield is perfect!
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December 2023 by Danielle Doriot
Brandan did an excellent job! He was on time. Very professional and so kind. Thank you!!! ☺️
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November 2023 by David Miller
I had a cracked windshield. My insurance agreed to cover it with a $200 deductible. They will come to you but I went to their shop in Muncie because it was quicker. Check-in took seconds and my truck was quickly in the shop. They finished a few minutes ahead of schedule. It was quick and easy. I was impressed. I highly recommend them. Remember to have them repair the little chips before they become cracks.
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October 2023 by Chris Gonya
The staff is very friendly, however our windshield was installed incorrectly. We will be returning to the location to have this corrected. Hopefully we can get this issue resolved and post a positive review for this company after the work is completed.
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September 2023 by Nick Geiger
Had safelite repair my windshield a few months ago at this location. In order to replace my windshield they had to take off the trim from above my window.Was driving down the road today and saw something blow off my car in my rearview. turned around and looked through the ditch and the trim had come off.Tried to call this location & kept getting the runaround by the automated system.No way to contact the company without getting automated voicemail and then hung up on.Looks like they broke some of the clips on the trim of my fj cruiser.Got a new number and when it asked for my number I put in my old number and it says they couldn't find it and hangs up on me.No way to get ahold of anyone.Such a scam
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August 2023 by Hannah Stookey
I scheduled online and added my insurance info. They handled literally everything for me and between drop-off and pick-up, they were completely done in two hours for a replacement. The team there made a stressful time very easy for me!
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August 2023 by Robert Stevens
Thankful for quick, quality work to replace my windshield. Will come back in the future, if needed.
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June 2023 by * “The critic” *
They were great, they had me in and out in and out in under an hour very quality workmanship and my new windshield replaced and does not leak I'm very happy.
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April 2023 by Harold Jordan
I called and was scedualed to get a windshield put in my company semi. After talking to 3 different people and them telling me Friday at 9am the tech would be hear, I received a call from them and was told they did not do semi trucks any longer. I wasted 3 days and all morning Friday and lost money. Very bad service. All they had to tell me Tuesday was they did not do these any longer. Will not call them again.
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March 2023 by Monika Shafer
I wish we would never have brought out car here. We got a rock chip in our windshield while driving on the highway. We filed a claim with our insurance and were directed to Safelite because they are partnered with our insurance. When we arrived for the appointment they told us the chip looked like it had already been repaired and we told them it had not. When they brought out our car after the "repair" what was a chip about the size of a dime now had a 2 inch crack coming out of it. We were told 'It opened up a bit during the repair but it shouldn't spread any further". Well to absolutely no one's surprise only four days later the crack is now almost a foot long. We now have to pay out of pocket for a complete windshield replacement and I have to wonder if that wasn't their goal from the start. We would've been much better off not having the windshield "repaired" at all. Will definitely not be bringing it to Safelite for the replacement.
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March 2023 by Julia Nobles
First of all they have an online quote system that is quick and easy! Then, it sends you reminders about your appointment. When I arrived, the gentleman came out and assessed the damage. He told me right away that it had already been repaired once, but had the tech look at it and they decided to redo it for free! They also noticed my wiper was broken and replaced it for free also. Done in 15 minutes. Awesome service! Awesome customer care! Go see the guys at Safelite if you have a broken or cracked windshield!
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February 2023 by Don Miller
Local service is great by National telephone scheduling sucks