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August 2023 by Jake Deiwert
My experience happened about 5 years ago, but honestly at the time I was too mad to write a civil review...so here goes:I had an issue where my car would start and then shut off (button start) and Sparks told me there was an issue with my car's computer chip and that they couldn't get it to start at all now. It would cost $800 to replace. Trusting them, I told them to go ahead and replace it. A couple days later I get a call that my car had been hit in a hit and run while in their possession. They actually parked my car in the next door hotel parking lot OFF THEIR OWN PROPERTY. I drove over after work to see my car, but they had already driven it away to another body shop without telling me what they were doing. I talked to the hotel staff the next day to see if there was camera footage. They didn't have camera footage, but they told me they had already to Sparks to stop parking their overflow in their parking lot. Fast forward to when I came to pick my car up and it didn't start. They ended up jumping the battery, which I suspect was the reason they thought the computer was bad, when it was really just a low battery. Eventually about a month later (I didn't drive this car often) I was still having the intermittent issue of the car shutting off after trying to start. So they didn't fix my problem, and also got my car hit while in their posession. Trying not to make this write-up too long, but there was also an issue with the plastic under the front bumper that they didn't really fix the way they said they would. In my experience, Sparks showed complete incompetence and immoral business practices. I would never trust them again.
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August 2023 by Sarah A. Anderson
Incorrectly fixed my car, leading to further issues. Poor customer service when this was brought to owner’s attention. I do not recommend this business.
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July 2023 by Audrey Simmons
Regardless of the bad reviews you see, I had a VERY positive experience with sparks. I was in and out within about 2 hours. Spoke to with respect and understanding which is hard to come by now and days. My car is “running like a dream” without breaking the bank to dramatically. I would recommend sparks.
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June 2023 by Rob Anderson
I can’t put negative stars but I used to take my vehicles to Keith at Sparks believing they had my best interest in mind, boy was I wrong!! I wound up getting duped for thousands for work that was never done, most times my vehicle wasn’t even looked at and just sat there while Keith keeps telling more lies such as waiting on parts, found another issue, the excuse list is massive ! I’m not the only person that this has happened to looking through these reviews and speaking with other customers that got scammed by Keith. I can’t advise enough to stay away from sparks and Keith Johnson !Services: Transmission
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June 2023 by Rob A.
I cant add negative starts or I would. i used to take my vehicles to Keith at sparks believing they had my best interest in mind, boy was I wrong! I wound up getting scammed for thousands for work that was never done, unnecessary parts that didn't get used etc. the list of his scams is as long as his excuses. I caught him in his lies and demanded a refund but only got a portion of the $ he had already taken for work that was never done, I can't advise enough to stay away from sparks and Keith Johnson!!
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May 2023 by Ben
Called sparks the day of to see if they could do a vehicle inspection on a Porsche cayenne that I was looking to purchase.m in Muncie. For $96 they saved me a car life time of pain! They found multiple oil leaks and let me know that it could be a very expensive issue. Thank you!
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May 2023 by Ryan F.
In 2003, I had this shop replace a bunch of stuff on my 1995 Chevy Corsica to try to get it to stop stalling out on me. They turned out to be a bunch of shysters who unnecessarily replace parts that are working fine.Ran me through almost $1,200 worth of unnecessary repairs, just so I could keep stalling out until I took it to the Chevy dealer and they determined it was the ignition switch. Which ran like $140 at the dealer and the car never stalled out again.Sparks Parts Replacers. At least, this is what they were in 2003. Real old guy named Verne who probably isn't even there now, but watch out in case they try to tell you your car needs a bunch of things it really doesn't.In the end, I learned an important lesson. You have to take your car to a real mechanic. Not some crooked scumbags who will just keep taking your money.I go to the dealerships now even with older cars. Chain shops usually either have no idea what they're doing and start replacing parts (which are not OE quality) at random or they take your money for a job and then rig up the car so they don't actually spend any money fixing. Plus, they usually don't give you a loaner car so you're stranded with no transportation until whenever they decide to get to your car.Sparks is an egregious example since nobody I interacted with there could diagnose a relatively simple problem but the Chevy dealer knew what it was after a few minutes. Imagine how much trouble and money I could have saved just going to Chevy to begin with! And it's just as true now as it ever was.
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March 2023 by John Doerr
These people are crooks! Plain and simple! They lie about replacing parts, they keep your vehicle for months, and then call and tell you it's fixed and running like brand new! When they never even touched your car!
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February 2023 by Tanya
Honestly if I could give this place zero stars I would. They have had my car for almost 2 years and have never looked at it like they said they did. But yet I was told by Keith my car runs like a dream now. I am still trying to get my car that has been destroyed by sitting outside in the weather for this long. Always been in the garage. Still getting the run around and since they got rid of the old manager still have NEVER received a phone call. My sunroof leaks and I had it covered when I dropped it off 2 years ago and randomly had checked on it and fixed it. But they always seemed to have taken it off. So now my interior is shot and the new people who came in said that’s not their problem. I AM gonna be your problem. I have been nice for 2 years and no I am not gonna be told to watch my mouth. Like your new guy said you have 50 cars just like mine sitting there for that long not getting fixed. This is just the beginning…Service: Electrical
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January 2023 by Cody Rose
Out of all the places in muncie this Auto shop got me right in after I called quoted me a great price had it done in 2hours. Guy at the front desk is a great guy and he is straight forward and tella it how it is. A great garage with a great work crew. I SERIOUSLY recommend ANYONE looking for a mechanic well then for your wallet and vehicles own good go to SPARKS COMPUTERIZED CAR CARE MUNCIE INDIANA!!!Service: Brake service & repair
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December 2022 by Justice Gray
Absolute nightmare to work with. First time they changed my power steering pump, tried to tell me my alternator was fried and locked up. Only smoked cause they spilled power steering fluid on it. Then two days later the hose blows off, they didn’t tighten the compression fitting. Take it back for another leak. Have my truck for 3 weeks. Continually lie to me telling me they have my truck in looking at it. After calling and being lied to for 3 weeks go get my truck, they never even touched it. Take it home tear it apart, they didn’t tighten the hardline the first time. Icing on the cake he can’t find my keys for 20 minutes, get to my truck and my spare 2016 Lariat rim is stolen out of my bed. Should shut this place down immediately!Service: Auto engine diagnostic
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December 2022 by Christopher Glotzbach
I could not recommend Keith and his crew enough. There isn’t a more stand up person in Muncie. He’s going to be honest with you and make sure you are in and out in a timely manner. I wouldn’t trust anyone else in Muncie with my vehicles after getting work on by Sparks. Great company that care for and put their customers first! Not many like them anymore.Service: Electrical
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November 2022 by Reilly Beaman
Sparks was quick to get me in and very easy to work with! The business was very communicative regarding what was wrong with my car, what they will be doing to fix it, and how much it would be. I highly recommend Sparks and will be a returning customer!Services: Auto brake repair
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November 2022 by Carrie Smith
We have had many issues with our car as after we had it for 3 months, it was discovered (By Sparks) that it had water damage that had not been disclosed at the time of purchase. Keith and his staff went FAR AND ABOVE our expectations. We had to be patient as it took awhile because of the issues, but ultimately, it has been repaired. Keith was as kind as they come and easy to work with. Thank you for all of your help!!
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November 2022 by Kelly Moore
My husband took his truck to Sparks because his engine kept stalling. Keith told him that he knew for sure what the problem was and that the TIPM needed to be replaced. The next week he said that now they had figured out that it needed a new fuel injector, then it was a wire harness, then two more fuel injectors, then some other part. They had my husband's truck for 38 days and did not fix or replace anything on the truck, even though the manager, Keith, assured my husband that they were "doing a lot of extra repairs" for no extra charge. Finally my husband showed up at Sparks and demanded a refund since no work had been performed on the truck. Keith tried to say that he didn't know for sure how to do the refund and fumbled around with the computer. We did end up getting a refund, but for over 5 weeks, Keith continually strung us along and lied about all kinds of repairs that he never had any intention of making. Do yourself a favor and find another mechanic if you actually want your vehicle to get fixed.
