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April 2024 by Jon Phillip Tschopp
I have not eaten at Steak 'n Shake in years and was pleasantly surprised. The food was fresh, hot, and "Yummy'. The staff was also extremely pleasant and helpful. Super clean establishment.
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April 2024 by Amy swafford
Poor attitude and really ordered 3 meals and was told cant have you order any more food. When I was simply asking a question about myOrder. The so called manager is rude and unapologetic for her poor customer service .
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April 2024 by Ryan Zajdzinski
Tried to order just a burger but the kiosk only sells cheeseburgers. You can take off the cheese but then you still get charged for it. Gave manager an opportunity to help me and her words were " thats the only way we can do it" Voted with my feet and will never go to a steak and shake again, wont allow my kids or grandchildren to go. I interact with many people per day due to my job. I am going to tell them not to go to steak and shake as well. Keep your cheese.
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April 2024 by patricia roark
I didn't like having to use a kiosk to order my food and having to use a ticket to get a drink and no refills
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March 2024 by Adam J Saulnier
Family members enjoy this place. Couldn't find a clean table though.
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March 2024 by Dianne Hrehor
Since this restaurant chain chose to get rid of their wait staff, we don't go anymore. Now you have to order on a kiosk and go get your food at the counter. No thanks!
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March 2024 by Jesse W
Food quality has declined greatly. This restaurant constantly messes up the order. The manager has the worst customer service. She doesn’t admit to being the manager to avoid dealing with issues. No one wears hair nets. A very unfriendly staff Unapologetic about the poor food quality and service. This restaurant has gone downhill fast within past two years. Very sad. My wife recently found a hair in her burger. I used to love this restaurant but enough is enough
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March 2024 by Karessa Sanders
Kid-friendliness: It's nice to have more to choose from than chicken strips or a cheeseburger on the kids menu.
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February 2024 by chris parker
I miss table
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February 2024 by Becky Steveson
Fries was cold and our shakes had a burnt taste. If I want to go out to eat and wait on ourselves I will cook at home next
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February 2024 by Adventuring on the West Side
our first time being at a stake and shake being from montana was very pleased very nice staff very clean very cool place definitely will be going back
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February 2024 by Carrie Sue
Yummy shakes!
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February 2024 by Tim Carpenter
Our first time back to inside dining at S&S since Covid. This was one was self serve inside. Nice system. I had a glitch with my e-gift card. A staff member worked it out. Food was good. AND this S&S did the fries just right! Good job!
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February 2024 by Olivia Sporinsky
First of all, I’m lucky I got out of the store because I was sticking to the floor so badly I was afraid I was going to die there. Please, get a new mop, some floor cleaner with degreaser, and change the water multiple times.The food was still the same quality I remember, however there is no service. You do almost all the work yourself—the only thing I didn’t do was cook my burger. You have to place your order on a screen. I need a break from screens and would like to be seated by a hostess & have my order taken by a real human.I’d like to have real dishes, not ones that are thrown away after the meal, how is that sustainable??Overall a disappointment and Steak n Shake is now on a growing list of restaurants I’ll not be dining in due to lack of service.Kid-friendliness: This is the kind of place you bring kids, however since it’s more McDonald’s style ordering, don’t waste your money here, go where you can let them play.Wheelchair accessibility: Accessible
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January 2024 by John Bultman
Take my advice, avoid the Steak and Shake in Muncie. It's all kiosk with nothing of the old style that made em famous. The only thing that reminded me of the, once, great restaurant were the pictures on the wall. Gone is the shakes in the glass container with real ice cream. Now you get plastic. The chili is in a paper cup and the sandwich's are served wrapped in paper, just like McDonalds. No plates only baskets and paper. A real let down and I'll never return. Such a disappointment.
