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February 2024 by Cartoon ReWrite
I would like to start off saying I very rarely post negative reviews. However, the customer service here is absolutely dreadful. The worker behind the desk was nothing but sarcastic and very blunt with me the whole time I was there, making jokes at my expense. Please do not go here, there is a better post office 5 minutes away with staff who do not verbally berate customers.
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August 2023 by Pat Bennett
I have always had very professional and kind service here. The postal clerks are extremely helpful
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December 2022 by Johan Olson
Employees are top notch always very helpful...and patient.
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August 2022 by Deb Crawford
They are friendly and very helpful
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August 2022 by Daniel B.
Our apartment complex in Chapel Hill is currently having issues with this post office at 125 S Estes Dr. I ended up wasting time and gas to hunt down two COVID-19 test kits I ordered from covid.gov/tests. My kits were returned to sender. A few circumstances led to this.Our apartment complex shut down its package room and directed residents to use a different mailing address to receive packages. Packages are now handled through the delivery service Fetch. However, the covid.gov website wouldn't let me ship the test kits to our Fetch address because it isn't a residential address. So, I had to have the kits sent to our apartment address instead. The kits were shipped via USPS. They would come through our mailman.The kits were due to be delivered on August 6, 2022. However, instead of receiving the kits, we got a note in our mailbox that said:"Your leasing office is no longer taking residence packages therefore you will need to come to the Chapel Hill Main Post Office at 125 S. Estes Drive to pick up your parcel.You have a 2 package at [address redacted]. Please come at your earliest convenience for your package. We will hold your package for 30 days then it will be returned to sender."My kits were returned to sender on August 18, 2022, well before the 30 days printed on the note. I brought the note to the post office this past Saturday, August 20, 2022, thinking it would be a simple pick-up since I was well within the 30 days.At first, an employee tried to help me find the packages. She spent quite a bit of time until we both learned the packages had been returned to sender. I showed her the note. She said the note didn't come from the post office, but instead from my apartment complex. Later, another employee came out from the back and explained the situation to me. She looked like the manager. Her name was Canay (not sure if I spelled her name right).Canay was familiar with our complex. She led me to believe the mailman wrote the note. However, she pointed out that if he did write the note, it was not on any sort of official USPS letterhead (she did not approve) nor did he get the number of days correct. "We will hold your package for 30 days" should have said "10 days" instead. That's why my packages were returned to sender well within the 30 days.Canay made a copy of the note. It sounded like she was going to address the issue internally with our mailman and perhaps other staff. Canay was polite, efficient, and helpful, as were the other two employees I interacted with. The problem here was the note, which incorrectly said that my packages would be held at this post office for 30 days.I entered the post office shortly after 2:00 PM and left shortly before 2:40 PM. It wasn't a short visit for what should have been a quick pick-up.I then drove directly to the leasing office at our apartment complex. I showed the note to the leasing office staff and explained that I had just come from the post office and what had happened. Coincidentally, a couple came in behind me, who were also in line at the post office with me, with parcel issues of their own!I asked the leasing office staff if the note was written by someone at the apartment or by the mailman. They said the note was written by the mailman. If the note had been written by apartment management, it would have included official apartment letterhead, etc.I was then told about the issues that the apartment management has been having with our mailman. Simply put, they don't think he's doing his job. Since our apartment closed the package room and switched to Fetch, the mailman has refused to deliver packages to residents' doors. Instead, he's been leaving this note in people's mailboxes and telling them to go to this post office location, about 10-15 minutes away (in light traffic), to pick up their packages.Just like our apartment's now-old package room, Canay explained to me that the holding room at this post office is overflowing, which is why they hold packages for only 10 days. If I re
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April 2022 by Ed S.
I had an issue with a missing package, and while it was never recovered, the person I worked with went the extra mile and provided me with a letter of attestation (and apology) that I was able to present to the merchant to get a refund. And after I had reported the issue, the carrier at my location also went as far as to knock on my door and offer the same sentiments in person -- a touch of professionalism that impressed me. Unfortunately, I have since had one additional package go missing -- this time, I just decided to eat the cost of the merchandise and order it again, rather than make several trips back to the post office and stand in line for half an hour. I've not had any of the issues dealing with the people at the front desk that others have reported. Overall, I'm not happy about the missing packages or the sometimes long wait times at the main desk, but my direct experiences with the personnel at this post office give me the impression that they care and try their best.
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August 2021 by Donna Bertrand
The post man is always putting. Our mail in our neighbors box how hard is it to read the address and put it where it goes
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August 2021 by Elliot G.
I don't know anything about their mail/delivery, but all I know is that their front desk people are horrible to work with. I don't know what it is about this particular post office that makes these people so rude, it's like they're trying their hardest to get fired but they can't
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January 2021 by Andrew Schuler
They always say my packages are delivered, but they are never there. They do not seem to care either. It is important when you have medicine in the mail but it never comes on time, this time not at all because it is nowhere to be seen. It is extremely frustrating.
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September 2020 by S A L.
Why do I always feel bullied in the place? The lack of customer service skills is ridiculous.
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September 2020 by Parry P.
Just plain rude. Go anywhere else if possible. I ship very often at another location and they are always nice and helpful - exact opposite employees here.
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May 2020 by Ally Peck
The Muncie post office keeps telling my mom they can't find her address and are making her come pick up the packages or is not even alerting her and just returning to sender yet can deliver her day to day mail. I can not believe how much they are enjoying working in error.
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May 2020 by Christian H.
Rude! Website says, postal money order too large? Simply buy another with the first, made out to someone with a bank account... but that nasty troll lady, she's not interested in learning about what services she has been hired to provide. Expect nothing from the petty bureaucratic tyrant.
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April 2020 by Liz H.
Another visit and employee Kim had a bad attitude the entire time with me. All i was doing was picking up mail.
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February 2020 by Chanele E.
I would rate this specific location 0 stars if I could. My package from the UK didn't deliver because I wasn't home and was handed to their delivery partner, USPS. Online they claim they have tried to deliver my package three times, but I was home and didn't hear any sort of knock to indicate they were outside. Online it says they left a delivery note that told me which USPS location my package would be at so I could pick it up, which was never left.. 3 times. When I tried to call customer service to figure out which location it was at, no one was available after waiting on hold for 1.5 hours.
