August 2020 by C. R.
ATMs are always broken, if it isn’t one it’s the other
August 2020 by C. Royston
ATMs are always broken, if it isn’t one it’s the other
August 2020 by rosa santiago
best customer services ever. Tellers call you by your name and greeted customer with a smile
May 2020 by E H
Terrible branch. They will put the phone down and you
March 2020 by Sarah Kmiecik
I generally like going here, everyone is nice and the one man remembers me by name. However, there is one teller who always coughs without covering her mouth, and if she does, she coughs into her hand. One time, I walked in and she said she could help me on the far side, and she was blew her nose a bunch as she walked over to me. Didn't use hand sanitizer after or anything. I made an excuse and left, I don't have time to catch whatever cold she has and she doesn't seem to care if anyone else catches it.
March 2020 by Blake Gillespie
I have been a business customer for six years and this branch seems to have the worst customer service. Starting in 2014 when I established my account I had to go to another branch because of the hard time. Today I called to get a form notarized and called a hour before closing and told them I was on my way, I arrived 13 minutes before closing and they turned me down because the notary was with another customer. At this time I'm out of options because its Saturday and all banks are closing. When I had papers notarized in the past it only took less than a minute.
March 2020 by kevin
this branch gave our bank account number to a thief with a stolen/deactivated debit card. didn't properly ID them (out of state license) and misspelled our name on the withdrawal slip.
November 2019 by Poor Tom
I frequent this bank because of the location and service.
October 2019 by Fun Fun Fun
I frequent this bank because of the location and service. It is next to a McDonald's, Jimmy John's and Giovanni's Restaurant. I can deposit and ATM money during my lunch.I prefer to go inside the bank because of the congested drive-thru. There is a coffee/water station, the A/C is perfect, and the staff are friendly enough. If you want to open a bank account or have business that a teller can't provide, just sit down in the lounge, enjoy the complementary coffee, and a banker from a cubicle will be with you shortly. I say they are customer-oriented because they answered any and all of my questions while respecting my autonomy.Recently, I went to the drive thru with my little dog. When the pneumatic cylinder came back with my receipt, it came with a dog biscuit for my dog busy as comfort food. That was really considerate. I believe they are the sort of bankers that will put a lollipop with your receipt if you ask nicely.
September 2019 by Alexis Roggenkamp
Mandy was very nice while I opened my account! She was very professional and was keeping my son entertained while I signed up.
August 2019 by Lupita Perez
Mandy is GREAT. I went in to open a Direct Deposit account and I had my toddler with me as no one was able to watch her. I really thought it was going to go bad because my toddler does not stay still and she loves to touch everything. Not only was Mandy very professional with her job, she was also very patient with my daughter. My daughter loved her! While I filled out my paperwork she distracted my daughter by playing with her and I was able to do everything in a timely manner. As a mom it is very difficult to get things done with your child around but I am so glad I went in at a great time and was attended by her! So much patients and very professional! Definitely recommend her.
August 2019 by Jason Loeb
Seriously how hard is it to keep money in the ATMs. Other banks seem to be able to handle it, can't be that hard
August 2019 by Josh Cassidy
Worst customer service I've ever dealt with at a bank namely one teller.
October 2018 by Rudy Le' Plane
When a co-worker needs a Chase Bank this is a quick stop right off 80/94/294! Never really crowded even at peak traffic times!
October 2018 by Daniel Elias
Went in to open another checking account and only 1 person was working on a Friday in that department. Waited 45 minutes till I was told I'm better off going to another branch because it was going to be a while!
September 2017 by Manny T.
This branch has absolutely no focus on customer service. I don't expect much out of a bank but when I do go on a rare occasion, this branch never fails to disappoint. They even used to do small things, like automatically count coins for my kid when he brought in his piggy bank to deposit in his savings. They took that out, too. Everything is a major deal with this branch. While I used to just accept that, I finally decided to switch, which takes a lot because (a) I am patient and (b) it is a major inconvenience to switch banks (they know this, that is why they figure no one will do it). I am at least acknowledged at my new bank, they seem to understand that I am human. On top of that, they do the "little" things, which Chase wants no part of. Spare yourself the frustration if you are thinking of using this branch.
June 2017 by C. Mart
Great customer service! I hardly ever go through a drive-thru teller to withdraw money but today I decided to use this service. I visited around 10:30ish this morning. The lady was very cordial. She noted I had my little pooch riding in the passenger seat. When I received my money, she wished me a good day and included a doggie bone for my pooch, this made my day! Thank you for the good experience, it's the little things that can change a persons day.
March 2017 by Ray Maxberry
Always had great experience with all the employees there, go out of their way to help me, Evan the big boss, so great people, great personalitys!!!ðŸ˜ðŸ˜…😂ðŸ˜ðŸ˜„
November 2016 by ISRAEL CRUZ
Great Service with baker and tellers. No issues at all this moment.
May 2016 by Trevor Grooms
Went there this morning the teller would not count my money or process my transaction. Supervisor of know help at all. A black person at a predominantly white branch with a deposit of small denomination currency. I will never ever do business with them.
December 2010 by Brian L.
Used to do my banking here. I was moving out of the area, so I changed my address on the account. Unfortunately, I lost my wallet while moving, so I asked them to send me new cards. They said that since I just changed my address, they can't send me a new card or do ANYTHING to help for 30 DAYS unless I stop by a branch. I live just north of Philadelphia (far from the middle of nowhere), and they don't have a branch within an hour of me. I'm stuck in a new town without my wallet or ATM or Credit cards, and Chase won't do anything to help me. I'm canceling my account.
