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December 2023 by VIVIAN LaVine
The pharmacy hours are terrible
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October 2023 by Rodney Fehr
No Drive through due to lack of staff. Just had a knee replacement done a week ago, (walking is difficult) Poor excuse considering there was only 2 other customers in the whole store with zero in Pharmacy. You guys need to step it up, work together, something !
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October 2023 by Sammy Tobias
My grandma had a major trauma and needed antibiotics and the pharmacy was closed during open hours. My mom went back today to get the antibiotics and was told they weren’t ready, they had all day to fill it. Then told my mom who was just trying to get antibiotics that my grandma needed asap that she was wasting the pharmacy’s time. Hire the people you need, get the work done, and stop being rude and inconsiderate to customers.
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August 2023 by Judith Mitchell
Waited over 30 minutes for someone to pick up the phone in the pharmacy during business hours, hung up because no one answered.
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March 2023 by Jackie Lynch
Mark and Nicole are phenomenal, they keep our Nappanee store intact!!!5 Stars all the way
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March 2023 by Jess Bee
I went in on a Sunday, pharmacy was closed but I needed something over the counter that was locked up. The most sweet, kind, helpful woman working there helped me out. Thank you if you see this ?
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February 2023 by April Lewis
Everyone here CVS is really nice and helpfull they always have good deals especially if you go to the app or have your CVS card I've never had a problem with the pharmacy they are a little slow with prescriptions but if you go on your app and expedite the prescription they make it immediately like a lot of places who are understaffed you just have to be patient it takes time
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December 2022 by James Vandermark
My concern is the pharmacy. Prior to covid, it preformed poorly. I stuck with it during covid, but the performance slid down hill quickly. The current performance continues to slide. The periodically close during posted hours, making picking up medication difficult. "They" say they are poorly staffed. It is one excuse after another for not operating efficiently. They do not assume ownership of their issue, and therefore, do nothing to rectify the problem. Customer service is not a priority.
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December 2022 by Joshua Gawthrop
Napanee, IN CVSTreated as a seeker for filling uncontrolled prescribed meds. Closed random days through the week and can’t put a sign on the window. Their window gate has been broken for months so they look closed even when they’re not! Waited 20 minutes yesterday before calling the store and apparently it takes a pharmacist to write a “closed” note. Today their “computer system is down!” They don’t care if you get your meds but don’t pick them up and they put them right back. No winning here.
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November 2022 by Julie Mellinger
Nappanee, Indiana CVS WAS GREAT. SYRACUSE, INDIANA NOT SO MUCH.
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June 2022 by Kelsey Lakins
How hard is it to count pills? I usually get shorted but this time too many.Can’t count meds, say I picked up a script when I never did, and now wouldn’t let me pick up a script until the day of the last dose which so conveniently fell on a day they’re closed. Pharmacist wouldn’t let me pick it up a day early. This CVS (just the pharmacy part) sucks. I’m switching to Bremens CVS or Martins pharmacy.
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June 2022 by Roger Hamsher
Very clean fast service and normally can find what you want
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April 2022 by Dawn Boldman
They have cashiers stand over you while you scan your own items instead of the cashier doing the scanning. It has lost the hometown pharmacy personal feel. I plan on taking my business elsewhere. I will not be using the Nappanee, Indiana location again.
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February 2022 by Donald Miller
I have always loved this pharmacy. They'll work with you and treat you with the same respect and patience you show them. Recently they're hardly open. I'm having some health issues by not getting certain prescriptions on time. They used to have a stable staff and things were great but now there's hardly anyone there. When they are there they're overworked and pushed by customers. I think this goes beyond CVS but I just want the problems fixed.
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February 2022 by Tia Rice
Although I feel bad for the staff, this entire store needs to shut down. They clearly do not have enough employees, and the pharmacy has gone downhill—to the point they are rarely open. It is incredibly frustrating to go to pick up meds and see they’re closed when they’re scheduled to be open. Honestly, this CVS needs to give up. My advice to anyone looking to get prescriptions there: don’t. You’ll be wasting your time more often then not, and then you’ll be out of your much needed meds.
