-
June 2023 by Google user
My pergola is absolutely beautiful! Dave was great! Very thorough and involved from start to finish of the entire process. We talked like we were old friends. A great salesman no doubt. Everything he told me went according to plan. Sergio and his crew did an excellent job also. Cleaned up and put everything back in place. I recommend this company. They were about business the way it should be when you’re paying your hard earned money. Thanks guys! I may call on you again in near future. Cover for top of pergola!
-
September 2022 by Rick Kedro
Dave was excellent as a salesman. He explained everything in detail and worked with our ideas. The installers were very professional and friendly. They cleaned up afterwards and addressed our questions. The pergola looks great and we will enjoy it for many years.
-
July 2022 by Kevin Kulhanek
DO NOT GIVE THEM YOUR MONEY!!! There does not seem to be anyone working for this company anymore. Their structure is to pay upfront and they will take your money and run. We paid a significant amount of money and we are left with an unfinished job and they also installed the wrong roof color. Despite constant attempts to get them to come finish and fix the mistake they have just been dodging phone calls and ignoring emails.Our job was so big (tens of thousands of dollars) that it was broken up into payments (even though their payment structure is to pay upfront). Take your business elsewhere, but if you decide to go with them, DO NOT PAY THEM UPFRONT. Your project may never be completed. The sales rep asked us to trust him and make the final payment because the materials were delivered. I wish we went with our instincts and withheld our final payment until completion. Take your business elsewhere.
-
June 2022 by J Rob
We are so glad we chose Quality Built Pergolas for our outdoor project! Easy process from start to finish! We chose to install ourselves and the materials were delivered in just a few short weeks! We can't wait to add a polycarbonate hard roof to it too! Couldn't be happier!
-
April 2022 by Jennifer Scheller
Very pleased with the quality of the pergola and the professionalism of Brandon, Ricky, and Justin. They were all very responsive and did a great job.
-
December 2021 by Cons Gattuso
We had a bumpy road with our contemporary pergola installation. But in the end, we were very pleased with the turnout of our pergola! We chose the contemporary design with charcoal stain and a polycarbonate roof. The first installation was a bit of a mess and would not pass inspection. But the second go around went great and had the product that we had originally hope for. Everyone we worked with was kind, cordial and polite dealing with the installation issues that we had. Levi and his team did a great job fixing the issues and problems that we encountered on the first installation. The true mark of any company is if they stand behind their product and resolve issues to their customers satisfaction. Quality Built Pergola came through on this with flying colors. They stood by their product and delivered. Levi's crew did an excellent job with our rebuild and I would highly recommend them for your future pergola install, even with all the head aches that we had I would still give them 5 stars
-
November 2021 by carol rainbolt
Installers finished our new pergola today. We are absolutely in love with it. Great company to work with. Installers worked tirelessly in extremely hot temperatures to complete the install in one day. Appreciate them so much! Would absolutely recommend this company.
-
November 2021 by Janet Robb
I love my new pergola! The Quality Built Pergola team was professional from start to finish. Shadoe and his crew were exceptional and worked with me to get everything just right. Dave was responsive throughout the process and stayed with the project until it was complete. I couldn't be happier with the outcome!
-
November 2021 by Karen Kempinen
Levi's crew did an efficient job with installation of my contemporary pergola. I especially appreciated the care with which they wove themselves around my other plants to work in the back of the yard. My church book club, family, and friends are all enjoying this beautiful, special space with me.
-
September 2021 by Paul McLaughlin
We are very pleased with the turnout of our pergola! We chose the contemporary design with charcoal stain, a privacy wall and a polycarbonate roof. The structure is well built and sturdy even being installed on a 6th floor deck! Everyone we worked with was kind, cordial and polite. Levi and his team did a wonderful job with the finishing touches and I would highly recommend them for your future pergola install. Thank you Mark and Dave for your expertise and hospitality during the final design process!
