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June 2024 by Tolenx
WORST PHARMACY IN SOUTHERN INDIANA!!! They're district manager has too have seen these reviews and hasn't done anything too better this store. They never answer the phone, shocker right? Not really considering all the other reviews.... The staff is rude and struggle too find my prescription every single time. They treat you like you're the problem and the fact that they don't know how too do they're job isn't the problem. AVOID at all cost! Save yourself the stress!
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June 2024 by Cassie Hines
This cvs hates people who are on any kind of medication. This place is a joke its literally comical.
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May 2024 by Lou ?WHO?
I love this CVS the front of store staff is very knowledgeable and very helpful
Always ready to help you. However I don't get prescriptions filled here so I can not rate the pharmacy area.
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May 2024 by T D
Wow, my 2 stars are above average !
Two trips to this pharmacy, and I'm already changing. Will find a local pharmacy with people who know basic customer service.
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April 2024 by J K
Will not accept discount cards for pet prescriptions. Does not matter if the discount card is pet specific or the prescription is for a human medication. Highly recommend shopping around, as I’m doing.
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March 2024 by Steve Lohmeyer
No answer. No answer. No answer. Finally on hold for 30 min. STILL NO ANSWER.
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February 2024 by John Griggs
This like pulling teeth to get someone to answer the phone.. like for real I was on hold waiting for someone to pick for over an hr an still know one picked up the phone..smh you’ll need to do better..
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February 2024 by Jessica Sorrell
The hold times to try and get in touch with this store are upwards of 30 minutes. The customer service and level of care is lacking. I would not recommend.
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February 2024 by Al A
I don’t even want to depend on a medication because this place is so unreliable. Always long waits or some issue. I’m switching to somewhere else.
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January 2024 by Amanda Aich
Don't try to call them. They ignore the phones. For everyone. Doctor's, patients, other pharmacies it doesn't matter who you are they will NOT answer the phone. Huge hassle. This only stands for 1950 State Street in New Albany location not CVS as a whole.
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January 2024 by takylia hollins
I was on a call with pharmacy for over 30 minutes. No one cared to answer the phone. The phone just kept ringing. Very unprofessional.
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January 2024 by Brynn Howell
No one will answer the phone!Cmon! How many people have to complain about this?
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January 2024 by Keri Ingram
This CVS will not answer the phone. I have a question about my rx, and I have been holding for almost an hour, and nobody will answer. this happens every time I try to call. they are forcing people to use their app to check order status, but good luck if you have a question about your meds. The drive thru is just as slow. When I picked up this Rx I spent 30 minutes in line. there were 3 cars in front of me and it took that long to get them through. I guess maybe they are short handed? I wish I could speak to a pharmacist about my medicine
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January 2024 by Robert Andrew Purdy
Customer service is the by far the most neglected subject with the staff. Over an hour on hold, and it's like this every month. No matter what time of day. It's time for a new staff!! And training!! OR CLOSE THE SITE!!
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January 2024 by Keri I.
This CVS will not answer the phone. I have a question about my rx, and I have been holding for almost an hour, and nobody will answer. this happens every time I try to call. they are forcing people to use their app to check order status, but good luck if you have a question about your meds. The drive thru is just as slow. When I picked up this Rx I spent 30 minutes in line. there were 3 cars in front of me and it took that long to get them through. I guess maybe they are short handed? I wish I could speak to a pharmacist about my medicine
