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February 2024 by Joshua Smith
Made a special trip to this location only to find a sign on the door saying that they cannot scan QR codes. Seriously? Most phones can do that…
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February 2024 by Cycleguy
This place is a dump and smells like cats and sewer. Stinky!
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February 2024 by Cindy Showalter
I've never been there
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December 2023 by LEVI STACY
Great customer service
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June 2023 by 6 i x a m
Never been here but these reviews are pure entertainment
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May 2023 by Jessi Forester
Hope you guys love your expressed packages showing up 1-2 weeks late, law documents being ruined in the rain, and drivers chucking your packages at your door or just plainly leaving them on the sidewalk because if so this is the place to deliver packages for you! Let me tell you that we’ve only lived in New Albany for only 2 months now and I’ve had 2 very important law documents very mistreated and extremely delayed in delivery by these very people! I live not even a block down the road from this very FedEx building surprisingly enough but they’re very keen on late deliveries when you express something. Reporting the drivers hasn’t been enough because the second driver we got would chuck my packages at the front door rather than leaving them on the sidewalk like the last (which still isn’t preferred when you have a mailbox meant for these packages). Not only that but both of my law documents were even very nicely decorated on the delivery envelope with “invalid address” stickers but they never reached out to find/correct my address yet still found it all on their own despite it being an “invalid address”, you’d think calling them and fixing the address would solve it right? No my next document was delivered later than the first (though both were paid to be 2 day expressed) and my address was still “invalid” based on the 5+ stickers they decorated this thing with. Do better FedEx, you’re screwing over lives here.
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March 2023 by Marissa Shearon
They left a note on the door saying “be back in 10 min” I waited and no one came back
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August 2022 by Barbara
Not open when they say they are.Update: Gladyou to updated your hours online. I'd like to suggest you update them on your store door, too.
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January 2022 by Barbara Carter
Not open when they say they are.Update: Gladyou to updated your hours online. I'd like to suggest you update them on your store door, too.
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July 2021 by amanda watkins
Wish I could give no stars... Who raised these people?! Worse customer service with absolutely no sense of proper phone etiquette!!!
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July 2021 by Karen Park
Not open, no answer on the phone. Lousy business model
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June 2021 by Dylan Bartlett
Constantly getting other people's packages and never receiving my own!!! You guys need to either update your maps or have more competent drivers.
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April 2021 by Tina Hunter
Rude customer service not poeple friendly it was the worst customer service ever will never return there
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March 2021 by Veronica Munn
The people who work at this shipping center (a male and a female) on February 23, 2021, are rude and arrogant. I tried to make a complaint about the driver who delivers to our address, and they were obnoxious and ridiculous in their responses. I have made two complaints against the driver as well. We used to have a great driver, but this one is terrible. However, I am specifically saying the two people who I talked to at this location today are horrible. I am quite surprised to find a manager speaking the way the man did to me today as well as the woman.
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March 2021 by Patrick Wentworth
Never go here. The service is terrible, and the workers are rude. They were by far the worst experience I have ever had with FedEx. If I were FedEx, I wouldn't want them representing my name.
