-
March 2024 by Brent Dunn
Receptionist was rude, demeaning and right nasty. I wouldn’t trust my confidential documents with them.
-
March 2024 by Mz Janet
This location is the corporate office for some Louisville area locations and you're referred here when an issue arises. The district manager is non existing and I have yet to hear from him. 2 consecutive years my returns have had errors that require amendments and JH does not honor their quarantees. They took 71% of my return in fees some of which weren't even disclosed to me. Optional fees charged that I did not authorize. The rep here was exceptional and I wish I'd met her before this fiasco because only a select few actually know the tax industry. You're better off doing your return online yourself for free especially if the risk is still there but if you proceed ASK FOR A PRINTED COPY OF YOUR RETURN BEFORE YOU LEAVE
-
March 2024 by tater crisp
Hope did amazing my situation was so complicated and she understood gave me my options and treated me right
-
December 2023 by Evil On YT
DONT MAKE APPOINTMENTS THEY DONT GO BY APPOINTMENTS BEEN HERE FEW HOURS AND STILL HERE THEYRE TAKING WALKINS FIRST TO JUMP UP AND GET TO DESK WINS SMFH 2 workers 1 doing nothing but taking names while the other is trying her best to get through everyones taxes. Have appointment but they dont care its still first come first serve so couldve came early this morning but when i called they said theyre doing appointments as of right now because so many people are trying to do the loan. Very frustrating that they say one thing and get there early for appointment and they are doing different and when let them know have appointment and what was said on phone the response was sorry were trying to get as many done as we can but itll be few hours. Very disrespectful to lie to customers that pay big fee for taxes and unacceptable to take walk ins in front of appointments of those that try following the responsible way of making process easier....if someone can call the grantline location cause theres others here with same problem and getting very packed!!!
-
May 2023 by Perry Parsons
I received an appointment and was welcomed and the process began right on time.Steph, my preparer was very knowledgeable and was able to easily able to decipher and enter all my tax documents. She also gave me advice on how to adjust the amount of taxes being withheld from my pay to avoid having to pay next year. Thank you Steph!
-
May 2023 by Alicia
Come in and see them today! Great people and great service! Ask for Hope. She's amazing!!
-
May 2023 by Kiefer Stiffler
Had a great experience. Let us know what we needed to do with our taxes for next year to fix our previous issues with another tax service. Wish we would have gone to them sooner.
-
April 2023 by Penny Meuninck
Although Hope had car problems earlier in the morning, she did not let that interfere with getting our taxes done very professionally and courteously. We will have her do our taxes next year!
-
April 2023 by Tabitha G
Always fast & gets straight to the point!!! No bs!! They do the best job! Absolutely love this office!! Been going to the same office for the last 5+ years & have had the same experiences with the same sweet ladies that’s always there to help!!
-
April 2023 by connie shelton
Walked in for my appointment, service was courteous and quick, planned on paying in this year but my preparer got me a refund!!!!
-
April 2023 by Jason Wynn
Hope was very helpful, courteous, and expedited my tax preparation in no time. She answered all of my questions and gave me insight on how to increase my 401K to allow me in to a lower tax bracket to alleviate my tax burden. The staff are really polite and helpful and I will be returning to that branch for my accounting needs.
-
March 2023 by John W
I went in, and was greeted politely by a woman who took my name and said there would be a short wait. She was very sweet and I have no complaints about her. My tax preparer(I believe her name was Stephanie, she did not introduce herself or have a name tag, I heard the other woman say her name) saw my paperwork and immediately began complaining that I used Robinhood for stocks and crypto in 2022. She made several snide comments about how much I had "lost" that year, and did not offer the Jackson Hewitt deal of paying a little extra for the guarantee that the company would deal with any issues regarding my taxes. She also began complaining about "people with colored hair in healthcare"(I work at a hospital). I did not appreciate the comments being made. My taxes were completed, but I will probably go to a different company next year, or do them myself.
-
March 2023 by Brittany ELMORE
I went to H and R for years until they screwed me and I had to pay over $200 for something they did so I switched to Jackson and ill never look back! They are fast but thorough and a lot cheaper than the other one!! Thanks for the excellent service!!
-
February 2023 by Megan Ojeda
I never go anywhere else to do taxes, have gone here for 7 years and always am happy with my tax preparer and my returns and I always get my questions answered, very pleasant people and fast and efficient, I always recommend them to anyone who needs tax help of any kind!
-
February 2023 by Melanie Collings
Can't get any address from the manager I need to speak to you done my taxes incorrectly had to amend them don't waste your money
