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February 2024 by Kimberly Randolph
Great customer service. Nice and friendly... customer oriented
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February 2024 by Michael Pound
Abigaile was very polite, patient and willing to work to find a resolution to my issue.Positive Customer Service is rare and refreshing to encounter here.
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September 2023 by Sharon
Great experience with Zumi...was looking to switch back to Metro & he gave me great advice.
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September 2023 by Jerry Dunn
We went here to pay on my mother in laws bill
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August 2023 by Brian May
Love Metro PCS, have had them for years. No contacts, so you don't have to worry about switching to something else if you don't like it and paying high contract cancellation fees. I got 4 lines unlimited data, and hotspot and insurance for 170$ a month.
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July 2023 by Andrew Williams
Aubrey Is awesome Made a really c***** experience
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May 2023 by Derius Bell
Kinda hard to be open when the doors are locked and no one is around how about updating your hours of service online instead of haveing customers drive hour away just to be met with closed and locked doors ridiculous how business operates these days
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May 2023 by Get It Girl
I hate dealing with that overweight guy that works there, he's very condescending and he's never where he's supposed to be when I walk in. This time when I went he was sitting in his car. The last time I think he had closed the store early and spoke with me thru the door. But this is the only store in New Albany.
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October 2022 by Sonja Parks
They are the worse! Extremely rude, acts like it bothers them to help you. Plus we've had Merto PC for like 4 yrs but they were they supposedly upgrading the towers & may be mid October before they got them fixed. (Could be longer) We're now new Verizon customers!
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July 2022 by Chrissy Dulak
It's hit and miss with this place. Management needs to step up their game. They are always out of everything. A phone store with one black case in stock when i got my phone. Employees often rude or about about products.Employee turn over rate is ridiculous. I been going here for 5 years paying my bill in person and always a different face behind counter.
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February 2022 by Lynn South
I went in this store a few minutes ago. The man said all he had was a moto phone. I had to push him to get him to admit he had other phones. Then he said they were more expensive. He just assumed all I could afford was a cheap phone. He wouldn't even tell me about the other phones. Called n made a complaint about him
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July 2021 by MuadebeMassive
We had an absolutely amazing experience buying a new iphone with djacks he was amazing and stayed after close to make sure my daughter got what she needed !
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July 2021 by Paul Vincent Jr
Strange
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March 2021 by Jim B.
Was interested in getting the T-Mobile home internet. I went into the store in New Albany Ohio and asked about getting home internet. The sales person Brad said yes we have it and actually sold me a mobile hot spot. We told him we stream all our tv and we work from home and Brad said it would be perfect. After 14 days our data ran out and went from 5g to 2g so we could no longer stream anything or work from home. Trying to return the hot spot has been a nightmare due to the poor customer service from T-Mobile. We will be switching our phones to another provider. I use to be a die hard Sprint customer but ever since T-Mobile took over the service has plummeted.
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December 2019 by Connie Kreese
They added an accessory to my purchase that they said was mandatory if earphones which wasn't true, plus they added a phone protection plan I didn't agree to I had to get customer service to refund ..the pH was 10.00 w a new line..plus activation and my month the three staff there ..they all seemed a bit off
