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March 2024 by Robert Zazzetti
Fast service.
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February 2024 by Kayla
Pizza was perfect but just what in the world happened with the cheesy bread? It kinda sucked unfortunately.
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February 2024 by Ginger Fraim
This is what was just delivered to me. Did they even look at it? It is the sloppiest looking mess I have ever seen. The meat lovers looks like it was two pizzas pieced together. The beef and green pepper one looks like the green peppers was just tossed in the center and nothing was spread to the edge. Their standards has gone down horribly. I am also still waiting on 20% back on an order from over a month ago where they forgot part of my order. This is absolutely my last time giving them a chance. You eat with your eyes first and apparently they didn't use theirs to make our food. Such a shame that this is acceptable for them. Bring John back.
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February 2024 by Sandi Atkins
Had an interview here instead of the manager reading the application she waited til I got there to tell me she was not looking to hire for the hours I was available. Wasted my time and seemed proud that she did. Won't order from this due to the staff that I did see working, this is a food restaurant not a warehouse, people should have hair put up and look clean.
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February 2024 by Orion Fultz
Food was okay .. for the price i'm not sure it will be our first choice for pizza.besides the food , Angel is awesome ! Thanks for service with a
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January 2024 by Joe Evich
Very good and clean restaurant. Very good service.
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January 2024 by Catrina Davis
Only picked up, didn't eat, don't like Papa John Himself so don't eat his
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January 2024 by Cindy Morris
My pizza looked as if it had been dropped or about hit the floor. It is as almost not worth eating, but I was hungry and very disappointed.
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January 2024 by Jonathan Davis
Manager turned away law enforcement and children that were participating in "Shop with a cop" because the manager was anti law enforcement. I will never eat here again.
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January 2024 by Nicole Parker
The only thing good about my experience was the pizza was delivered through Door Dash and the driver was very nice. I have been ordering from work at the Jeffersonville Papa John’s and it has always been really good; so I thought despite prior bad experience I would try this location again. Just don’t do it, save your money and stomach. This is the worst pizza location, no topping's (3 pieces of topping), clumpy cheese, I’m not sure how you get just the sauce cold but they did, breadsticks were dough inside. All but a slice of pizza and breadstick went in the trash. They don’t answer the phone if you try to call about it.
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January 2024 by Jeff Tally
I hope you never need the help of officers you turned your back on.
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January 2024 by Forest Aalderink
Average for Papa John'
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November 2023 by Dana Burnett
I just had the worst experience at your Charlestown Road, New Albany Indiana location. First, I call to place a carry out order and my call is answered by a call center where the representative was too busy trying to talk over me and up sell me to take my order correctly. He couldn't even tell me the cost of extra toppings. Then I proceeded to go pick up my pizza, but the lobby is closed, so I wait close to 30 minutes in the drive thru, reach the window and my pizza is wrong. I was then told they could make it again but I'd have to go back through the line. My boyfriend then asked for the manager as obviously that is a bit excessive, the female manager the comes to the window and yells that we can get a replacement or a refund, but we needed to move or she was going to call the cops. We had yet to even be asked to move yet and then this woman comes threatening the cops? Yeah, that is beyond unacceptable. If that is the type of person you have representing your company I want no part of it. We had been nothing but polite up to that point. That woman should definitely not be working with the public! Between the ridiculous call center ordering process and the rude manager threatening to call the police on us for their mistake, I will never go to another Papa Johns.
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November 2023 by Keri Ingram
ordered delivery. pizza arrived cold. sauce was so minimal I could not taste it or barely see it. Cheese was no longer melted since it was no longer hot, it solidified. the delivery car did not have a papajohn sign lit up, so I think it was another 3rd party, and the pizza had been tossed around. They need to tell us when we place the order if the driver is not an employee of papajohn, I have the right to know who is knocking on my door. I thought a slice was missing at first but when I scrunched the pieces back together it looked whole, just tossed around. Pizza was a few minutes late. I used to love papa john pizza sauce, but now it tasted watered down or so skimpy you cannot even taste the sauce. So disappointed. Shrinkflation.
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November 2023 by Dana B
I just had the worst experience at your Charlestown Road, New Albany Indiana location. First, I call to place a carry out order and my call is answered by a call center where the representative was too busy trying to talk over me and up sell me to take my order correctly. He couldn't even tell me the cost of extra toppings. Then I proceeded to go pick up my pizza, but the lobby is closed, so I wait close to 30 minutes in the drive thru, reach the window and my pizza is wrong. I was then told they could make it again but I'd have to go back through the line. My boyfriend then asked for the manager as obviously that is a bit excessive, the female manager the comes to the window and yells that we can get a replacement or a refund, but we needed to move or she was going to call the cops. We had yet to even be asked to move yet and then this woman comes threatening the cops? Yeah, that is beyond unacceptable. If that is the type of person you have representing your company I want no part of it. We had been nothing but polite up to that point. That woman should definitely not be working with the public! Between the ridiculous call center ordering process and the rude manager threatening to call the police on us for their mistake, I will never go to another Papa Johns.
